Livecareer-Resume

Senior Operations Project Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Program Manager bringing 7+ years of business operations experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion.

Skills
  • Advanced problem solving
  • Project planning and development
  • Project Management
  • Team Bonding
  • Client communication
  • Good telephone etiquette
  • Self-motivated professional
  • Multitasking abilities
  • Communications management
  • Team leadership and direction
  • Customer and personnel training
  • Onsite customer support
Work History
07/2019 to Current
Senior Operations Project Manager Takeda Pharmaceutical Company Ltd Lexington, KY,
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Established team priorities, maintained schedules and monitored performance.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Designed a SharePoint Site for the team to get recognition in the company for a new team
12/2017 to 07/2019
Critical Case Manager (Escalation Manager) SAP City, STATE,
  • Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans.
  • Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e.g. Cross-issue management).
  • Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e.g. Through service plan creation).
  • Orchestration of top issue resolution with all involved key stakeholders including the customer.
  • Reporting on critical customer situations as a basis for regular executive level communication.
  • Avoidance of global escalations and Process adherence (CRM maintenance, reporting, Back-office interface etc.).
05/2015 to 11/2017
Business Support Specialist/Account Manager SAP, SuccessFactors City, STATE,
  • Analyze business requirements and change it into technical requirements to anticipate the future requirements.
  • Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers.
  • Managing a team of 10-15 people to make sure the testing is done efficiently, and the results are delivered on time.
  • Understanding the old system with the upcoming new system and was also involved in Manual Testing.
  • Worked directly with the customers to understand their requirements and to help troubleshoot any issues with the courses hosted by iContent.
  • Worked with several types of E-Learning courses such as AICC, SCORM 1.2 and SCORM 2004.
  • Uploading and updating the courses for the customers in the iContent LMS for different customers.
  • Preparing Statistical reports for customers every month based on their usage and types of courses in the iContent LMS.
  • Effectively communicate the progress of project activities to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continues to meet goals.
05/2012 to 01/2013
PHP Developer/ Business Analyst/ Quality Assurance University Of North Carolina City, STATE,
  • Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.
  • Worked closely with securing additional resource for the team and worked in an Agile Environment.
  • Worked with and maintained Oracle database for the enhancement of the site and wrote codes for the encryption of the data in the database.
  • Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug fixes or errors.
  • Analyze business requirements and change it into technical requirements to anticipate the future requirements.
  • Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained PHP applications.
  • Worked with financial platform and versioning software namely Tortoise Subversion (SVN) for software versioning and revision control system.
  • Involved in designing the user interfaces using HTML and CSS and worked on client-side form validations using JavaScript.
  • Understanding the old system with the upcoming new system and was also involved in Manual Testing.
  • Designed and documented functional and technical documents and helped the DBA with the performance, integrity and security of the Database.
  • Worked directly with the management and the client to design the Admission page for UNCC for both national and international students.
Education
Expected in
Bachelor of Science: Information Technology
Kean University - Union, NJ
GPA:
  • Dean's List 2010 and 2011
  • Awarded Best Persuasive Speaker
  • Majored in Information Technology
  • Received Thomas Edison Scholarship
  • Thesis: RFID for Attendance
Additional Information
  • Management experience working with VIP Customers and highly escalated or critical cases such as Go Live at Risk and Production Down. Professional experience working with multiple different course types such as AICC, SCORM, SCORM 2004 in SuccessFactors Learning Management Suite. Professional experience working with multiple different modules/products in SAP SuccessFactors such as Onboarding, Learning Management Suite, Employee Central, Business Execution Suite, Compensation and Recruiting Management. Professional experience in handling multiple large-scale projects and various web applications such as PHP, MySQL, Oracle, HTML, JavaScript. Professional experience of web development using different versions of PHP, MySQL and other web development applications. Highly motivated, reliable analytical problem solver and troubleshooter with strong attention to detail. Highly experienced working with large or small teams and with teams working in multiple locations. Excellent at conflict resolution and have excellent communication skills. Ability to work with a sense of urgency in an aggressive, multi-tasking environment and to provide team leadership and effective team participation where required. Capable to interact efficiently with internal and external clients with excellent communication skills. Highly motivated, Dedicated, Quick Learner and has proven ability to build and manage a small team.
Interests

Baking

Gardening

Blogging

Languages
English:
Native or Bilingual
Negotiated:
Hindi:
Native or Bilingual
Negotiated:
Gujarati:
Native or Bilingual
Negotiated:
Spanish:
Limited Working
Negotiated:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Kean University
Job Titles Held:
  • Senior Operations Project Manager
  • Critical Case Manager (Escalation Manager)
  • Business Support Specialist/Account Manager
  • PHP Developer/ Business Analyst/ Quality Assurance
Degrees
  • Bachelor of Science

Similar Resume

View All
Senior Operations Project Manager
Operations Senior Leader & Project Manager