Dynamic and accomplished Operations Manager with 17 years prior work experience with almost 9 years in an extremely high volume themed restaurant . Notable success in large-scale scheduling, training, food safety, interviewing and hiring as well as disciplinary actions, and accountability for every employee for every shift.. Seeking to advance professional career in the restaurant industry.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Continually monitored the Cafe and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Worked closely with the Sales and Market teams to ensure proper level of service expectations for groups booked in the Cafe.
Photographer and assistant to bridal portraits, group and family photo sessions, and other miscellaneous duties required in the photography department. Editing and Photoshop skills used for final product.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Built sales forecasts and schedules to reflected desired productivity targets. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Optimized profits by controlling food, beverage and labor costs on a daily basis.
Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Received a full scholarship as a 3 sport athlete and graduated with honors. Built up my "personal" skills by successfully dealing with people in distress as an athletic trainer.
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