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Senior Operations Manager Resume Example

Resume Score: 80%

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SENIOR OPERATIONS MANAGER
Summary

Dynamic and accomplished Operations Manager with 17 years prior work experience with almost 9 years in an extremely high volume themed restaurant . Notable success in large-scale scheduling, training, food safety, interviewing and hiring as well as disciplinary actions, and accountability for every employee for every shift.. Seeking to advance professional career in the restaurant industry. 

Highlights
  • Strong leader
  • Staff development talent
  • Customer-oriented
  • Hiring and training
  • Stable work history
  • Adaptable

  • Proficient in Micros
  • Worked with many host computer paging systems
  • Food Safety Certified until 2015
  • Computer literate

Experience
Hard Rock Cafe InternationalMarch 2004 to December 2012Senior Operations Manager
Orlando, Florida

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Continually monitored the Cafe and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Worked closely with the Sales and Market teams to ensure proper level of service expectations for groups booked in the Cafe. 

DisneyMarch 2010 to CurrentDisney Event Group Photographer
Orlando, Florida

Photographer and assistant to bridal portraits, group and family photo sessions, and other miscellaneous duties required in the photography department. Editing and Photoshop skills used for final product. 

Bennigan'sDecember 1999 to March 2004Senior Operations Manager
Lake Buena Vista, Florida

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Built sales forecasts and schedules to reflected desired productivity targets. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Optimized profits by controlling food, beverage and labor costs on a daily basis. 

Blazing Piano'sDecember 1995 to December 1999General Manager
Orlando, Florida

Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. 

Education
Colby-Sawyer College1989Bachelor of Science: Sports MedicineNew London, New Hampshire, USA

Received a full scholarship as a 3 sport athlete and graduated with honors. Built up my "personal" skills by successfully dealing with people in distress as an athletic trainer. 

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hard Rock Cafe International
  • Disney
  • Bennigan's
  • Blazing Piano's

School Attended

  • Colby-Sawyer College

Job Titles Held:

  • Senior Operations Manager
  • Disney Event Group Photographer
  • General Manager

Degrees

  • Bachelor of Science : Sports Medicine

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