senior operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven and people-oriented manager transitioning with 20 years of honorable military service. Experienced in Project Management, Operations and Maintenance, Environmental Health & Safety aspects. Provided keen oversight on construction and design activities, along with monitoring of contract compliance through diverse methods utilized by federal and state entities. Accustomed to operating in high-paced, secured and critical environments. Possesses remarkable interpersonal, communication and public relations skills that allow the development of strong rapport with professional teams on all levels. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks.

  • Team Building/Training Planning
  • Conflict Resolution
  • Budgeting
  • Document Management
  • Strategic Planning
  • Commissioning
  • Scope Development
  • Industrial Control Systems
  • Regulatory Compliance
  • NEC/NFPA Standards
  • Secret Security Clearance
  • OSHA Certified
Work History
Senior Operations Manager, 08/2021 to Current
Highgate HotelsBeverly Hills, CA,
  • Oversees prime power utilities section planning, scheduling and management of 29 personnel day-to-day activities & contractor procurement process for power grid and standby power systems supporting over $300M in facility assets
  • Consulted and advised project management department through facility power upgrades/renovation 57 projects completed valued at $13.2M
  • Developed systems and procedures to improve operational quality and team efficiency 24%, saved 120K over two-year period, recognized by Langley, AFB leadership
  • Reviewed deliverables of external and IDIQ contractors to guarantee consistency with quality and safety standards, facilitated $298M 50-year utility maintenance/repair contract
Senior Operations Manager, 02/2019 to 08/2021
Highgate HotelsLos Angeles, CA,
  • Directed support of 220 facilities including 14 Launch Facilities and eight Space Launch Complexes valued at $10.7B on 99k acres ensuring reliable electrical generator power during vital space launch operations and Intercontinental Ballistic Missile weapons testing
  • Developed Arc Flash safety program, trained 38 personnel on safety procedures ensured compliance with OSHA requirements
  • Oversaw quality assurance, allocated resources to repair 93 deficiencies, trained 34 personnel saving $240K over 8-month period
  • Managed $1.2M energy project, managed building automation/environmental control systems for 39 buildings saving $202K yearly from 15% cut in energy use
Lead Project Manager, 08/2015 to 12/2019
LumenFort Myers, FL,
  • Prioritized 150 projects valued at $78M experienced PM (with US Air Force) serving as Facilities Project Manager for Space Command at both launch and control campuses at Vandenberg Space Force Base
  • Piloted EPSS for federal clients, Architects and Engineers on $760K United Launch Alliance project; created SOW/evaluated submittals implemented change management processes to keep Delta IV/Atlas V next-gen Vulcan Rocket launches on track
  • Coordinated with Clients to plan, execute Combined Space Operations Center SCIF project; $315k network upgrade installed fiber optic cable run/TS/SCI transmittals Major Defense Acquisition Program completed on time and on budget
  • Directed $742K electrical line repairs; enabling contract to replace 40 fire damaged utility poles which powered $36M Air Route Surveillance Radar/$34M Falcon 9 lift-off sites
  • Oversaw $6M Substation Enhancement Project; key player in all planning, design, construction and outage efforts needed to replace 540 aging batteries for Base-wide power
Engineering Technician, 02/2014 to 08/2015
Department Of JusticeSheridan, OR,
  • Monitored and controlled $1M 60 room dorm renovation project; through administrative direction, monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development from unforeseen delays and costs
  • Oversaw 8 building security project, developed scope, monitored progress and adherence to design specifications for $480K Anti-terrorism Force Protection project
  • Directed $177K fire recover project, replaced 103 trail light fixtures ensuring safety for 4K personnel
  • Led $50K air-traffic control tower repair allowing communication access emergency responders
Bachelor of Science: Business Management, Expected in 2021 to Colorado Technical University - Colorado Springs, CO
Associate of Applied Science: Information Resources Management, Expected in 08/2015 to Community College of The Air Force - Montgomery, AL
Associate of Applied Science: Electrical Mechanical Science, Expected in 2007 to Community College of The Air Force - Montgomery, AL

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Resume Overview

School Attended

  • Colorado Technical University
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Senior Operations Manager
  • Senior Operations Manager
  • Lead Project Manager
  • Engineering Technician


  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science

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