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Senior Operations Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Management professional with 12 years of experience in people management operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Skills
  • Critical Thinking
  • Flexibility
  • Communication
  • Teamwork
  • Organization
  • Creativity
  • Emotional Intelligence
  • Attention to Detail
  • Active listening
  • Communication
  • Customer service
  • Interpersonal
  • Leadership and Management
  • Problem-solving
  • Time management
Education
Liberty University Lynchburg, VA Expected in 05/2023 M. Div. : Healthcare Chaplaincy - GPA :
Utica College Utica, NY Expected in 05/2007 Bachelor of Arts : Communications - GPA :
Work History
Adidas - Senior Operations Manager
Aventura, FL, 11/2020 - Current

Manages all facets of DAY1 Inbound Operations; leading 2 Operations Managers, 6 Area Managers, and 300 Associates

  • Build strong teams while improving procedures, metrics and processes
  • Lead and supervise team of Operation Managers and Area Managers
  • Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping highest standards of inventory accuracy
  • Develop and maintain safe work environment
  • Responsible for achieving all operational goals
  • Drive strategic planning and forecasting
  • Leverage Operations Managers and Area Managers by sourcing and nurturing ideas, and rolling them into creation of improvement plans for functional area
  • Mentor, train and develop Operation Managers for career progression and learning
  • Ability to develop and share best practices across shifts and network
  • Create positive team dynamic that encourages all employees in Fulfillment C to provide feedback and drive change within facility, adapt to ever-changing business, and stay focused on customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within Fulfillment Center
  • Utilize site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Amazon.Com, Inc. - Senior Operations Manager
Smithfield, NC, 03/2015 - 11/2018

Managed all facets of Outbound Operations; led 6 Operations Managers, 24 Area Managers, and 3,300 Associates

  • Owned and delivered operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
  • Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
  • Drove continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; worked on strategic projects that have total building and network-wide impact. Effectively leveraged Operations and Area Managers to solicit ideas and understand problems and challenges in building.
  • Networked with other leaders across network to solicit and share process improvements and drive efficiencies and cost savings.
  • Established objectives and metrics for safety, quality, productivity, and customer experience
  • Set clear goals and expectations for Operations and Area Managers. Measured performance, provides feedback, and holds leaders accountable
  • Mentored and developed leaders and staff
  • Participated in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
  • Worked closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
Army - Logistics Officer (Captain 03)
City, STATE, 07/2009 - 03/2014

Led 3 Junior Officers, 6 Senior Non-Commissioned Officers and 150 Soldiers.

  • OEF 11'-12' overseeing tactical and everyday operations of troops under command
  • Managed functional areas of logistics including tactical, maintenance, transportation, supply and engineering servicing Battalion proper
Accomplishments
  • Safety - (Amazon) Lead program manager responsible for guiding network initiative in the reduction of PIT/PED interaction. ROI overall reduction in 800+ interactions daily in support of network wide retrofit.
  • Quality - (Amazon) Lead program manager responsible for Delivery Estimate Accuracy (D.E.A.) for all of Southwest Region. ROI of 99.7% accuracy from stow to pick against benchmark. Exemplified D.E.A. standard work procedures as #2 against 26 comparable FC's within the network.
  • Productivity - (Chewy) Re-standardized all facets of Inbound Operations and standard work principles yielding 15% YoY growth in TPH (throughput per hour) as well as 9% YoY growth in TPLH (transactions per labor hour).
  • Retention - (Amazon) Piloted partnered program with HR in support of reduced building attrition. Built out -10/-12 hourly auto generated employee roster for intended STU conversations for previously missed scheduled work day. ROI saw overall building health via engagement scores increase by 6% as well as reduction in weekly attrition from 6% to 4%.

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Resume Overview

School Attended
  • Liberty University
  • Utica College
Job Titles Held:
  • Senior Operations Manager
  • Senior Operations Manager
  • Logistics Officer (Captain 03)
Degrees
  • M. Div.
  • Bachelor of Arts