(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Talented Senior Operations Manager, with more than 16 years of experience, skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities. Applies strong analytical and critical thinking skills to solve complex operational issues. Looking for an opportunity to use experience, education, and work ethic in an environment that will allow creative thinking and the ability to be rewarded. l Strategic planning l Cost reduction and containment l Procedure development l Process improvement strategies l Analytical l Systems implementation l Personable l Troubleshooting and problem l Team building solving l Flexible l Dedicated l Manhattan & Associates PKMS l Budget and P&L proficient l i-Series/Legacy systems experience Named Anderson All*Star in 2010. Hand-selected for multiple projects and facility assistance during peak season while maintaining successful departments at home facility.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Iowa State University Ames, IA Expected in 1999 Bachelor of Science : Business - Transportation and Logistics - GPA : Business - Transportation and Logistics Also studied engineering for 1 year. 2015 - State of Indiana - Life and Health Insurance Producer
- Outbound Operations Manager
, , 01/2015 - 09/2015
  • l Led all outbound aspects of the facility, including pick, pack, and ship functions, with a mixture of loose and bulk pick, freight consolidation and shipment to thousands of customers daily.
  • l Workload planning and resource management to ensure timely shipments to meet and exceed all customer SLA's.
  • l On-time shipping SLA goals exceeded daily.
  • l 6 supervisors across multiple shifts and departments.
Covetrus - Senior Operations Manager
Carlisle, PA, 03/2012 - 09/2015
  • DirectShot Distributing is a 3PL subsidiary of Anderson Merchandisers, providing full-service distribution and returns for Universal Music Group and Sony Music Entertainment, which accounts for ~85% of all physical music in the US.
  • l Manhattan & Associates PKMS WMS software configuration.
  • l Integral part of WMS team, with system configuration, process modifications, problem-solving and maintenance.
  • l On-call support for resolving issues during off-shifts.
  • l Led small team, including industrial engineers, with original design, development and configuration for start-up of the facility.
  • l Create monthly and yearly budgets.
  • l Monitor P&L statements and adjust resources accordingly.
  • l Direct communication with multiple business units.
- Inbound Operations Manager
, , 03/2015 - 01/2015
  • including receiving, put- away, inventory control and QA.
  • l Value-added services, which included assembly and merchandising of corrugate floor-displays shipped directly to stores.
  • l Trained and mentored 5 supervisors across multiple departments and shifts, especially during facility start-up.
Amazon.Com, Inc. - Operations Manager
New York, NY, 05/1999 - 03/2012
  • l Held multiple positions and worked in multiple facilities, including all inbound and outbound departments, returns, facility start-ups, WMS design and configuration.
  • l Assistant general manager for 2 years in a smaller off-site facility while on-boarding a new customer.
  • l Extensive experience in leading and managing 50-180 associates.
  • l Responsible for production in a fast-paced music and book distribution center that is partially automated.
  • l Evaluation and development of associates.
  • l Hiring and termination of associates and supervisors.
  • l Gained extensive experience with automation systems, inventory control, inbound/outbound functions, various computer systems and software, and human resources.
  • l Department cpu tracking and implementing process changes to improve production, exceeding cpu goals by more than 10% every year.
Covetrus - Finance Intern
Tawas City, MI, 05/1998 - 05/1999
  • l Worked on 2 projects for the Assets department, along with day-to-day data entry for new trucks and equipment in to the system.
  • l One of the projects analyzed the depreciation rates across the entire fleet of equipment, and compared to actual rates charged to the customers.
  • Resulted in a change to the rate across the board, covering the $1.2 million dollar loss from the previous year in realized depreciation.
automation, book, budgets, cpu, data entry, fast, general manager, Hiring, human resources, Insurance, inventory control, inventory control, managing, merchandising, pick, problem-solving, Producer, QA, receiving, shipping, SLA, system configuration

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Resume Overview

School Attended

  • Iowa State University

Job Titles Held:

  • Outbound Operations Manager
  • Senior Operations Manager
  • Inbound Operations Manager
  • Operations Manager
  • Finance Intern


  • Bachelor of Science

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