Senior Network Support Engineer Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Accomplished telecommunications professional with 16+ years of experience in the wireless industry. Customer support with such roles as team leader for a technical support team to Senior Network Engineer providing support of integrations of both CDMA and LTE network elements. Proven performer with emphasis on executing with excellence. Experience with DMS-100 and 5E switches as well as different flavors of protocols such as IS41, IS826, ISUP, IS771, Diameter, and TCP/IP. Dedicated to enhancing the customer experience by analyzing twice and executing once successfully.

  • Protocol’s : IS-826, IS-41, ISUP, Diameter, IS-771, TCP/IP
  • HLR – Home Location Register
  • SMSC – Short Message Service Center (ALU 5110)
  • Voicemail – Movius Platforms
  • SBC – Session Border Controller (ACME – now Oracle)
  • 3G and 4G Roaming
  • DRA – Diameter Routing Agents
  • MME – Mobility Management Entity

  • 5ESS Switch
  • Alcatel – Lucent Translations
  • Ericsson (FORMERLY NORTEL) DMS-100 Switch
  • STP – Signal Transfer Points - EAGLE - ORACLE (FORMERLY TEKELEC)
  • HSS – Home Subscriber Server
  • IS-41 & ISUP Protocal Analyzer’s
  • Lead engineer on implementing, integrating, and migrating subs from one prepay system to another requiring IS826 triggers. This included translations work in two different MSCs types, DMS-100 and Lucent, as well as HLR provisioning.
  • Lead on integrating Ericsson MME to support Phase 2 of the Dish Trial successfully
  • Assisted with installing. provisioning, and integrating mate HSS successfully
  • Lead engineer on ensuring DRA (Dynamic Routing Agent) was installed and integrated while working against a time table successfully
  • Lead engineer on installation and integration of mate MME
  • Lead engineer on implementing LTE roaming

Professional Experience
09/2005 to Current
Senior Network Support Engineer Solugenix San Francisco, CA,

Engineering support engineer providing network support by ensuring an excellent customer experience by executing all tasks and projects with excellence. Driving excellent customer experience and delivering exceptional network performance by:

Providing network support for Lucent switches, HLR, HSS, MME, SMSC, DRA, Voice mail, and various other applications while maintaining and resolving issues that arise . Identifying routing issues and using various tools to resolve such as a MCA/MTA , Protocol analyzer, or etc. Building new translations as needed such as for a Sprint project or other project as needed. Supporting the LTE network as well as implementing LTE roaming agreement wholesale on inbound and outbound with Sprint affiliate . Along with this , performed all DRA provisioning needed to support this roaming project by adding mediation rules, new peers, and provisioning the rbar (range-based address resolution) application to base service on IMSIs. Proficient with using an Eagle STP to look up point codes, translation types, add, or delete as needed.

02/2001 to 09/2005
Technical Support Team Leader Zoll Medical Corporation Nashville, TN,

Team Leader, from inception of the team, for 18 technical support representatives responsible for ensuring that support was provided to the retail stores, customer care, and agents to resolve various issues with the devices and the network in timely manner. This involved training/ensuring each team member on how to utilize such tools such as the IS41/ISUP protocol analyzer, HLR, and various other tools as well as the concept of troubleshooting a technical issue. Prepared and delivered routine monthly on track report for each team member providing feedback on his/her performance as well as requesting feedback on my leadership

09/1998 to 09/2001
Computer Operator Genealogybank Philadelphia, PA,

Managed orders received from various agents who sold Ntelos branded products. Ensured that both the number of devices, prepaid cards, and accessories ordered were shipped . Provided technical support to both the Agents, A&Es, and Customer care solo.

Education and Training
Expected in 1997
Associate of Applied Science: Fundamentals of Computers
Blue Ridge Community College - Weyers Cave , VA

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Blue Ridge Community College
Job Titles Held:
  • Senior Network Support Engineer
  • Technical Support Team Leader
  • Computer Operator
  • Associate of Applied Science