Over 30 years of combined management and technical experience in telecommunications, extensive hands-on skills coupled with an entrepreneurial service driven spirit.
Outside Plant Engineering
Ops & Eng Management
Network Cost Reduction
Supervised and directed over 70 employees on network provisioning, operations and engineering resulting in improved processes and efficiencies which translated into a 65% decrease in customer activation time-frames.
Managed planning team while consistently beating network cost savings objectives resulting in $7M monthly recurring cost reductions.
Designed and deployed new fiber rings to replace leased facilities reducing network cost by 80% within 2.5 years.
Envisioned and implemented new capacity management system resulting in streamlined cost control capabilities.
Performed data collection and statistical analysis that resulted in sound recommendations that prioritized network cost savings through peering partners.
Time Warner CableHerndon, VASenior Network Planning Engineer07/2010 to Current
Collected and analyzed data to provide capacity management forecasts and analysis for network wide WiFi deployment.
Directed equipment installations maintaining cost efficiencies for space and power allocation.
Collaborated with WiFi engineering, provisioning, PMs, and business unit to develop equipment models that meet strategic market objectives.
Spearheaded documentation for the transition of TWC's voice network from a single egress provider to dedicated PSTN connectivity (GIA).
Comcast CableHerndon, VAManager Capacity & Market Design03/2008 to 07/2010
Managed team of Engineers, Project Managers, Strategic Network Planners and Network Capacity Engineers responsible for the network design and maintenance of Comcast voice services.
Emphasis on network cost reduction and efficient PSTN connectivity accomplished through the design and implementation of Mid Span Fiber Meets, Meet Point Fiber Rings, and effective vendor negotiations.
Implementation of new OC-192 rings, expanded use of IP inter-connectivity, and the insertion of co-location hotels in major market areas resulted in beating cost reduction targets.
Inter-Access, Inc. & E-Path Communications, IncPittsfield, MAGeneral Manager & Founding Partner03/2003 to 03/2008
Co-authored business plan, oversaw all aspects of running operations in the northeastern US.
Established service delivery platform and implemented ISP and WiFi network infrastructures.
Wrote and presented RFP responses to government agencies, municipalities and businesses resulting in sales in excess of $750M.
Assisted sales force in programming customer requirements and expectations while providing practical solutions.
Network Telephone CorporationPensacola, FLVP Engineering & Operations12/2001 to 03/2003
Senior management responsibilities included Outside and Inside Plant Engineering, Field Installation & Service, Customer Service Center, Switch Site Operations, Switch Translations, Equipment Engineering, Provisioning, Research & Development.
Oversaw network expansion activities including the construction of new POP locations and switch installations.
Negotiated service level agreements and oversaw contractor installation activities while maintaining headcount within budget.
Advanced Telcom Group ATGGermantown, MDVP East Coast Operations & Engineering11/2000 to 12/2001
Oversaw east coast operations and engineering functions while holding the most senior level management position east of the Mississippi.
Maintained strong relationship with sales and marketing organizations by performing pre-sale engineering and on-going customer service support.
Implemented corporate wide objectives reporting while streamlining staffing requirements.
Consistently exceeded goals for network facilities and customer installation time-frames.
Project managed dozens of POP expansions and the complete installation of three switching hubs.
US LECCharlotte, NCVP Engineering09/1998 to 10/2000
Managed numerous projects simultaneously within budgetary restrictions while ensuring the service delivery of all dedicated, switched and data products.
Provided daily technical and strategic leadership to large engineering department in excess of 140 employees.
Directed Translations, Provisioning, Network Engineering, Equipment Engineering, Intelligent network services, (INS) and Local Number portability, (LNP) departments.
Launched twelve additional Lucent 5E based central offices and five tandem hubs utilizing a combination of Alcatel (DSC-Megehub) and Lucent 5E LDP conversions.
Deployed AIN platform consisting of Tekelek Eagle STP'S, Lucent SCP'S, and Lucent SMS'S.
Implemented new provisioning, network & equipment inventory management system utilizing MetaSolv software as a platform base during 500%+ growth in order volume.
Automated service-provisioning process by instituting electronic b.
MFS/FiberNetRochester & New York, NYOutside Plant Engineering Consultant04/1996 to 09/1998
Provided strategic support and direction to various telecom services providers including, MFS/WorldCom, Frontier, Sprint including a dedicated one year project for FiberNet to construct a fiber backbone network in Manhattan utilizing Empire City Sub-Way rights of way and leased dark fiber from MFN.
Designed and project managed the construction of intra-building fiber networks in multi-tenant offices.
Negotiated portfolio level agreements for building access rights in tier one markets.
ACC Long DistanceRochester, NYManager Network Engineering09/1993 to 03/1996
Responsibilities included the day to day management of a large engineering department including accountability for a $20M capital budget.
Managed all network and circuit design activities, planned major equipment purchases, controlled implementation activities and central office construction projects, managed traffic and prevented toll fraud.
Special projects included the design and project management of a state of the art Network Control Center.
Call-Net (Sprint Canada)Toronto, OntarioManager Operations & Customer Services05/1990 to 09/1993
Responsibilities included the management of up to 75 Technicians, 35 Customer Service Representatives, 5 Dispatchers, 3 administrative support staff, and greater than 100 Sub-Contractors and Vendors including 8 supervisory direct reports on a national level.
Accomplishments include the centralization of a national tri-lingual Customer Service organization, the development and operation of a 24/7 Network Control Center and the effective management of a coast to coast Field Services department.
Project Management was provided during high profile acquisitions of competing companies including the transfer of customer traffic onto the network.
Rochester TelephoneRochester & New York, NYOps Manager/Sales Engineer05/1985 to 05/1990
Provided pre-sale technical assistance and gave presentations to prospects.
Managed the provisioning and implementation of large voice and data networks for fortune 500 customers.
Instructed and coached staff on customer relations and technical service skills resulting in near perfect scores on independent surveys.
Performed installation, maintenance, and repair of fiber optic and microwave radio transmission facilities.
Maintained operation of a DSC 400S tandem switch.
First PhoneBoston, MATransmission Supervisor06/1983 to 05/1985
Performed installation and repair of analog telecom circuits.
Conducted network optimization analysis and made recommendations to control cost.
Maintained operation of a Danray 4K tandem switch.
Petricca CommunicationsPittsfield, MATransmission Technician06/1981 to 06/1983
Performed routines to maintain the calibration of analog telecom circuits and maintained operation of Rockwell Galaxy tandem switch.
Education and Military
Bachelor of Science:Business & PsychologyLiberty University