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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Focus

Driven mortgage professional with extensive background as a senior processor. Demonstrated ability to provide excellent customer service and consistently exceeding performance goals. Experience to handle high volume loans with minimum supervision, and successfully meeting establish deadlines with excessive high degree of professionalism.

Summary of Skills
  • Complex Problem Resolution
  • Strategic Planning
  • Time Management
  • Judgment and Decision Making
  • Critical Thinking
  • Consistent Communication
  • Computer Proficient
  • Emcompass 360
  • Loan Prospector
  • Customer Satisfaction
  • Customer Service
Accomplishments
  • Regarded as one of the company's most productive loan processors, handling an average of 40 files monthly
  • Outperformed company average in achieving loan-processing turn-around time of 12 days or less
  • Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals
  • Successfully processed some of the most challenging loan applications (first-time borrowers, self-employed applicants and borrowers with problematic credit histories)
  • Implemented strategy processes to save time and increase work productivity

Professional Experience
Senior Mortgage Loan Specialist, 01/2013 to 01/2014
Prosperity Home Mortgage, Rockville MD, ,
  • Conventional, FHA, VA, Home Equity, and Bond loans experience and underwriting guidelines
  • Accepted loan applications from Loan Officers to establish loan files; image loan documents as received
  • Served as a liaison between the customer, sales representative, underwriting, and closing department
  • Ensured all regulatory disclosures are provided to applicant within timely compliance
  • Performed moderately complex loan calculations
  • Analyzed income, credit history, and assets for submittal to underwriting
  • Input/updated loans in system and AUS (DU/LP)
  • Ordered title report, appraisal, payoff's, and credit reports/supplements
  • Followed-up on submitted and/or pended loans
  • Effectively communicated loan status to teams
  • Prepared commitment letters, denial letters, and cancel files
  • Satisfied acceptable documentations prior to loan closings
  • Managed pipelines for weekly and monthly reporting to loan officers or branch managers
  • Organized accurate closing schedules with providing proactive follow-ups of attorneys, sales partners, and continuous communication with customers
  • Provided high level of customer support; explained process and status while reducing customer anxiety
  • knowledgeable of making acceptable judgments and decisions with limited supervision; performed and prioritized multiple task independently


Mortgage Analyst/Closer, 01/2009 to 01/2013
NASA Federal Credit Union, Upper Marlboro MD, ,
  • Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages
  • Reviewed and verified borrowers income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal
  • Ensured compliance with company policies, underwriting guidelines and lending-program requirements
  • Prepared/compile documents for loan submissions and closings
  • Assist customers with inquiries or problems and communicate problems to Loan Originator
  • Gather follow-up information from borrower and satisfy underwriting conditions prior to closing
  • Prepared closing instructions, closing packages, and followed-up on contingencies prior to approval of HUD-1 settlement statements
  • Complied/conformed to all applicable laws and regulations related to mortgage lending
  • Achieved and independently processed/closed/funded 30 to 65 loans per month
  • Produced error-free processing/closing, resulting in company receiving an increase for profits
Education
High School Diploma: , Expected in
Northwestern High School - 1987 - Adelphi, MD
GPA:
Professional Affiliations

MD Department of Labor, Licensing, and Regulation - Mortgage Originator License 2009

Conventional/FHA Decisioner IV - DE Certified 2005

Maryland Real Estate: Practice & Law 2001

Completion of Customer Service & Team Building 2013

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Resume Overview

School Attended

  • Northwestern High School - 1987

Job Titles Held:

  • Senior Mortgage Loan Specialist
  • Mortgage Analyst/Closer

Degrees

  • High School Diploma

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