Senior Mortgage Loan Specialist Resume Example Prosperity Home Mortgage, Rockville MD

SENIOR MORTGAGE LOAN SPECIALIST

Career Focus

Driven mortgage professional with extensive background as a senior processor. Demonstrated ability to provide excellent customer service and consistently exceeding performance goals. Experience to handle high volume loans with minimum supervision, and successfully meeting establish deadlines with excessive high degree of professionalism.

Summary of Skills

Complex Problem Resolution
Strategic Planning
Time Management
Judgment and Decision Making
Critical Thinking
Consistent Communication

Computer Proficient
Emcompass 360
Loan Prospector
Customer Satisfaction
Customer Service

Accomplishments

Regarded as one of the company's most productive loan processors, handling an average of 40 files monthly
Outperformed company average in achieving loan-processing turn-around time of 12 days or less
Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals
Successfully processed some of the most challenging loan applications (first-time borrowers, self-employed applicants and borrowers with problematic credit histories)
Implemented strategy processes to save time and increase work productivity

Professional Experience

Prosperity Home Mortgage, Rockville MDFebruary 2013 to February 2014Senior Mortgage Loan Specialist

Conventional, FHA, VA, Home Equity, and Bond loans experience and underwriting guidelines
Accepted loan applications from Loan Officers to establish loan files; image loan documents as received
Served as a liaison between the customer, sales representative, underwriting, and closing department
Ensured all regulatory disclosures are provided to applicant within timely compliance
Performed moderately complex loan calculations
Analyzed income, credit history, and assets for submittal to underwriting
Input/updated loans in system and AUS (DU/LP)
Ordered title report, appraisal, payoff's, and credit reports/supplements
Followed-up on submitted and/or pended loans
Effectively communicated loan status to teams
Prepared commitment letters, denial letters, and cancel files
Satisfied acceptable documentations prior to loan closings
Managed pipelines for weekly and monthly reporting to loan officers or branch managers
Organized accurate closing schedules with providing proactive follow-ups of attorneys, sales partners, and continuous communication with customers
Provided high level of customer support; explained process and status while reducing customer anxiety
knowledgeable of making acceptable judgments and decisions with limited supervision; performed and prioritized multiple task independently

NASA Federal Credit Union, Upper Marlboro MDFebruary 2009 to February 2013Mortgage Analyst/Closer

Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages
Reviewed and verified borrowers income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal
Ensured compliance with company policies, underwriting guidelines and lending-program requirements
Prepared/compile documents for loan submissions and closings
Assist customers with inquiries or problems and communicate problems to Loan Originator
Gather follow-up information from borrower and satisfy underwriting conditions prior to closing
Prepared closing instructions, closing packages, and followed-up on contingencies prior to approval of HUD-1 settlement statements
Complied/conformed to all applicable laws and regulations related to mortgage lending
Achieved and independently processed/closed/funded 30 to 65 loans per month
Produced error-free processing/closing, resulting in company receiving an increase for profits

Education

Northwestern High School - 1987High School DiplomaAdelphi, MD

Professional Affiliations

MD Department of Labor, Licensing, and Regulation - Mortgage Originator License 2009

Conventional/FHA Decisioner IV - DE Certified 2005

Maryland Real Estate: Practice & Law 2001

Completion of Customer Service & Team Building 2013

Resume Overview

Companies Worked For:

Prosperity Home Mortgage, Rockville MD
NASA Federal Credit Union, Upper Marlboro MD

School Attended

Northwestern High School - 1987

Job Titles Held:

Senior Mortgage Loan Specialist
Mortgage Analyst/Closer

Degrees

High School Diploma

Senior Mortgage Loan Specialist Resume Example

Resume Score: 55%

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