Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven and self-motivated Mortgage Lender/Branch Manager with stellar sales ability and remarkable creativity. Over 20 years experience in the mortgage industry. Seasoned in Government, Conventional and New Construction Lending.

Skills
  • Excels in team leadership
  • People-oriented
  • Excellent time management skills
  • Customer and vendor relations
  • Strategic planning
  • Dependable
  • Multi-tasking ability
  • Strong interpersonal skills
  • Complex problem solving
  • Detail-oriented
  • Energetic
  • Excellent communication skills
  • Financial analysis and planning
  • Motivational leadership style
  • Reliable
  • Excellent work ethic
  • Document flow coordination
Experience
03/2021 to Current Branch Manager/Mortgage Specialist Alaskausa Mortgage Company | Auburn, WA,
  • Approved mortgage loans by examining applications and supporting documentation.
  • Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
  • Solved diverse problems to boost profitability and efficiency.
  • Restructured, refined and enhanced operational procedures to increase profits and performance within competitive markets.
  • Aligned services with Realtors
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Developed and maintained relationships with local real estate agents.
  • Approved loans that met specifications.
11/2019 to 03/2021 Branch Manager Mortgage Advisor Api Group Corporation | North Little Rock, AR,
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
11/2018 to 11/2019 Senior Mortgage Loan Officer Api Group Corporation | Sacramento, CA,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
  • Provided expert financial advice on mortgage and both educational and personal loans
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers
  • Performed daily maintenance of loan applicant database
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Maintained extensive Rolodex of corporate sales leads
  • Delivered prompt, accurate and excellent customer service
03/2017 to 11/2018 Branch Manager/Construction Loan Specialist/MLO Premier Nationwide Lending | City, STATE,
  • Worked with regulatory representatives to complete accurate filings and maintain compliance
  • Networked within communities to identify and capitalize on business opportunities
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Maximized branch revenue by optimizing daily operations and increasing efficiency
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Determined rate locks, issuance of disclosures and overage and underage and fee waivers
  • Exceeded quarterly sales goals by [number]%
  • Conducted surveys of customer feedback
  • Adhered to all federal and state compliance guidelines for retail mortgage lending
  • Assisted senior-level credit officers with complex loan applications
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty
  • Performed daily maintenance of loan applicant database
  • Consistently increased sales by developing key customer relationships
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates
  • Completed financial analysis of revenue
  • Mentored staff to increase sales success and productivity
  • Developed standard operating procedures
04/2015 to 03/2017 Branch Manager Company Name | City, State,
  • Maximized branch revenue by optimizing daily operations and increasing efficiency
  • Adhered to all federal and state compliance guidelines for retail mortgage lending
  • Consistently increased sales by developing key customer relationships
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Developed annual branch business plan for maximum profitability and effectiveness
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty
  • Consistently complied with company policies and government regulations
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Modeled trends and adjusted branch plans accordingly
  • Mentored staff to increase sales success and productivity
  • Assisted senior-level credit officers with complex loan applications
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Developed standard operating procedures
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Determined rate locks, issuance of disclosures and overage and underage and fee waivers
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Recruited and hired new branch employees
  • Conducted surveys of customer feedback
  • Evaluated budget plans and current costs to project trends and recommend updates
Education and Training
Expected in 1995 High School Diploma | Walker High School, Walker, LA GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Walker High School

Job Titles Held:

  • Branch Manager/Mortgage Specialist
  • Branch Manager Mortgage Advisor
  • Senior Mortgage Loan Officer
  • Branch Manager/Construction Loan Specialist/MLO
  • Branch Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: