Experienced Career Coach with over 5 years of experience with an excellent reputation for assisting students in their career development .
Microsoft Office suite, Telegence, Clarify, Lexus Nexis, BeatLogis , Zendesk
Career Coaching and Development
Project Development and Management
International Universities Exchange Program Management
Google suite admin proficiency
Contracts, Program Management
Client, Project Development
Senior Member Services Specialist, 01/2017 to Current Parkmobile LLC – Atlanta, USA, GA
Created articles used by both member services team and customers
Created canned responses used by member services team
Managed and responded to chargebacks received from various financial institutions (American Express, Paypal, Chase)
Project Manager on assigned projects.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving systems or service issues.
Developed team communications and information for meetings.
Logistics Manager, 01/2015 to Current THESS – Port-au-Prince, Haiti
Established partnerships between the online learning platform (THESS), equipment providers, internet service providers, centers and universities throughout the country.
Created and supervised the software development of a platform (BeatLogis) that allows the logistics department to track all orders and deliveries through 5 specifically tailored environments; 1) Thess logistics Department 2) Client 3) Centers 4) Equipment providers 5) Internet providers
Customized each environment based on the client's needs
Provided training for all users based on their needs and platform configuration
Maintained and generated monthly reports of all orders, deliveries, technical issues, and maintenance interventions
Created, managed, and restored user credentials while attributing and verifying security settings
Provided basic hardware troubleshooting training at all centers (Windows 2007-2010, Android)
Scheduled, tracked and managed software updates
Tracked, resolved and escalated tickets created through GitHub
Coached and evaluated support teams monthly of all centers.
Projector Coordinator, 01/2014 to 01/2017 École Supérieure d'Infotronique d'Haïti, ESIH – Port-au-Prince, Haiti
Worked closely with project manager planning projects and preparing documents
Prepared financial and progress reports and communicated information about these to relevant staff and to the Project Manager
Communicated requirements to relevant departments and employees to keep progress on track
Created PowerPoint presentations for project meetings
Created monthly progress reports and communicated results to appropriate staff
Performed general office support and administrative tasks as requested, including answering and directing phone calls
Kept and maintained project files Monitored project tracking systems Prepared and led meeting between departments
Reported developments to Project Manager using spreadsheet reports Resolved issues and disputes involving all employees and reported to HR manager.
Researched vendors for pricing, equipment availability and staffing.
Created and tracked purchase orders submissions and completed project close-out manuals
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Negotiated manufacturing service agreements and quality standards.
Director of Career Services, 01/2013 to 01/2017 École Supérieure d'Infotronique d'Haïti, ESIH – Port-au-Prince, Haiti
Developed contracts with various companies for internship and placement possibilities Developed career prep modules, ie.
Resume writing, written communication, networking skills, interview etiquette and skills etc.
Hosted weekly career development classes Planned and coordinated career fairs and other career services focused events.
Assisted in the scholarship application process Represented the university in all technological fairs Represented the university at all college fairs Participated and coordinated all campus orientation sessions, open houses, and graduation events.
Developed marketing material
Created, managed a database of potential students
Managed all social media presence and all print media
460 jobs and internship placements during my term
Supervised and coached interns in the software development process of various platforms
Generated monthly reports of all student placements, job opportunities, training and certifications, scholarship offers.
Maintained consistent and frequent communication with students and potential employers during the job search period to influence a positive outcome.
Kept students informed of employment activities and opportunities IT Project Development.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Advised individuals on job search strategies, resume development and interviewing.
Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
Bachelor of Science: MarketingWestern Governors University
Front End Development certification
Career Coaching and Development: 02/2019 General Assembly - Atlanta, GA