senior member service representative resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Highly enthusiastic customer service professional with seven plus years client interface experience.Well seasoned offering highly developed sense of integrity and commitment to customer satisfaction. Demonstrated a passion for excellence with respect to treating and caring for customers. Adapted at developing credibility and confidence with the public. Detail oriented with the ability to generate creative opportunities, pinpoint requirements, and lead various projects; possesses exceptional work ethic and team player mentality.

Core Strengths
  • Large cash/check deposits expert
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Microsoft Office proficiency
  • Computer-savvy
  • Strong problem solver
  • Microsoft Excel certified
  • Training and development
  • Personnel records maintenance
  • AS400

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Housing Intake

  • Carefully handled residency intake from organizations such as Common Ground, Samaritan Village, HRA/HPD.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Senior Member Service Representative, 2007 to Current
University Health SystemSan Antonio, TX,
  • Jamaica, New York Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly for the social service company; train and assists in the solution of problems. Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertain who can best provide the information, and routes the request to proper person.
  • Provide premier service to members and guests in person and other form of communication
  • Provide information about YMCA programs and membership in a professional manner
  • Process memberships, program registrations and other transactions accurately
  • Respond appropriately to member concerns, working toward resolution
  • Attend monthly staff meetings and trainings related to the position
  • Support fund-raising and promotional efforts
  • Build supportive and caring relationships with members to assist them with their health goals
  • Residential input
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Directed personnel, training and labor relations activities.
  • Verified that information in the computer system was up-to-date and accurate.
  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Eliminated outdated records by sending the records to be scanned.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Educational Background
Bachelor of Science: Psychology, Gerontology, Expected in 2013
York College, City University of New York - Queens, New York

Professional Education, Credentials and Affiliations Bachelor of Science degree in Psychology, York College, City University of New York

Minor in Gerontology

Member of Mens Club

Coursework in Communications, Psychology, Social Psychology and Personality Psychology

Bachelor of Science: Psychology and Gerontology, Expected in 2013
York Male Initiative Program and Men's Center - Queens, New York

Active member of the York Male Initiative Program and Men's Center Teen Leaders Club Counselor

Professional Affiliations

Customer Service Training

Sales Training


Cash handling

Professional and friendly


Computer Proficiency

Telephone Skills


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Resume Overview

School Attended

  • York College, City University of New York
  • York Male Initiative Program and Men's Center

Job Titles Held:

  • Senior Member Service Representative


  • Bachelor of Science
  • Bachelor of Science

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