Senior Member Service Representative Resume Example Company Name

SENIOR MEMBER SERVICE REPRESENTATIVE

Summary

Senior Member Service Representative offering vehicle loans, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Account management
Membership renewals
Customer support
Inbound and outbound calling
Customer relations

Call center experience
Microsoft Office expertise
Technologically savvy
Active listening
High-energy attitude

Experience

Senior Member Service Representative | 05/2018 to Current
Company Name - City, State

Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Assisted in maintaining accurate records by verifying and updating member account information.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Handled approximately 20+ calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Kept member service area clean and neat with well-stocked supplies and fliers.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Processed customer account changes using Epsiys.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Met with applicants to obtain information for loan applications and answer questions about processes.
Demonstrated leadership by making improvements to work processes and helping to train others.
Compiled information on new accounts, entering into computers and filing related forms and other documents.
Maintained customer data confidentiality while inputting information into system using LoanPQ/Xpress Accounts.
Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Answered customers questions and explained available services such as accounts, bonds and securities.
Entered member transaction data into online banking software.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Directed specific questions to appropriate branch personnel.
Counted as much as $200k+ in daily funds with manual and machine-assisted methods.
Adhered to financial services security and audit procedures.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Balanced daily cash deposits and vault inventory with zero error rate.
Opened new customer accounts, including checking, savings and lines of credit.
Processed treasury, tax and loan payments.
Maintained confidentiality of bank records and client information.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Proofread documents, editing materials to correct grammar and spelling mistakes.
Obtained scanned records and uploaded into company databases.
Reviewed and updated account information in company computer system.

Lead Cashier | 07/2013 to 05/2018
Company Name - City, State

Trained new team members in cash register operation, stock procedures and customer service.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Assisted with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Inspected checkout areas every day and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Made change on cash register, handling payments by cash, credit, debit and personal checks.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Monitored sales events, added new merchandise and rang up purchases.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Built and maintained productive relationships with employees.
Helped customers find specific products, answered questions and offered product advice.
Helped customers find store locations and complete purchases.
Maintained work area in clean and neat manner.
Greeted customers promptly and responded to questions.
Managed cashier shifts and breaks.
Resolved issues with cash registers, card scanners and printers.
Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Counted and balanced cashier drawers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Collected money for lottery games and provided customers with tickets and correct change.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Stayed up to date on current item discounts to support promotions.
Issued receipts and discussed return policies.
Scanned items quickly to keep lines moving and reduce overall wait time. 140% average speed
Obtained receipts for registered and certain insured mail.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Sold stamps, services and packaging.

Financial Advisor | 01/2017 to 01/2018
Company Name - City, State

Reviewed student applications before submission.
Coached students and families on appropriate financial aid plans and eligibility.
Kept families and students up to date on application status.
Created professional award letters.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Provided one-on-one counseling to students regarding financial aid program options and requirements.

Education and Training

Bath High School - City, State

High School Diploma

05/2013

SADD Member
SHINE Member
FCA Member
Ranked in Top 20% of class
Honor Roll

University Of Northwestern Ohio - City, State

Bachelor of Science

Accounting, 07/2016

Major in Accounting
Dean's List
Volleyball

Certifications

BSA Training
Notary Public
NMLS
Elder Abuse Training

Resume Overview

School Attended

Bath High School
University Of Northwestern Ohio

Job Titles Held:

Senior Member Service Representative
Lead Cashier
Financial Advisor

Degrees

High School Diploma
Bachelor of Science

Senior Member Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes