Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Bank Teller who provides well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the banking industry.
Consistently achieved a 100% teller balancing average.Balanced daily cash drawers and vaults totaling an average of $500,000.00.
Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions. Provide in person and by telephone general and specific information to members' about their account.Respond to members' request, problems, and complaints and/or direct them to the proper person for specific information and assistance.Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, line of credit advances and check cashing. Open checking, savings, CD's, IRA, loans, etc. Closed accounts as indicated by policy and procedure. Process mailed and night drop deposits and mail receipts indicated by policy and procedure. Cross-sell all services offered by Geovista Credit Union. Provide to members' general information on investment alternatives.Provided research on deposits, withdrawals and loans discrepancies. Assist members with direct deposit, payroll deduction and stop payment forms. Assist collection department with correcting addresses, telephone numbers, repayment plans, promise to pay, etc.Maintain a safe, and inviting environment for all employees.
Helped customer meet their banking needs. Opened new customer accounts, including checking, savings, CD's, IRA and Lines of credit. Assist customers with loan applications, balances and payoff. Processed Wire Transfers, Collections, Foreign Exchanges and Foreign Drafts. Cross-sold banking products. Ordered banking supplies for the branch. Assist customers with banking transactions. Document currency transaction reports and balanced cash settlement. Cross-sold company products. Researched teller errors and corrections. Ordered and shipped branch currency and monitored ATM. Balanced cash advanced machines, hired new employees, and scheduled lunches and training for team members. Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch 10th street invoices. Processed cash withdrawals.Trained employees on cash drawer operation. Researched and resolved customer issues on personal savings, checking and lines of credit accounts, etc.Examined checks for identification and endorsement.Entered member transaction data into the online banking software.Processed treasury, tax and loan payments. Reported daily averages and shortages to the operations department. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Received regional branch recognition award for outstanding customer service. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.
02/2010 to Present - Ashford University
Excellent Customer Service and communication skills, management, Problem-solving skills, Cash Training, Cash Machine, Inventory, sales, experience with Microsoft office, word, excel and power point, multi telephone lines and 10 key calculator.
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