senior manager workplace experience resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Experienced Senior Facility Manager and Workplace Experience Leader with Management experience in a Streaming Technology environment, Operation Command Center, Transportation Hub, Security Center, Trading, and Data Center Environments. Leadership skills with the ability to work independently and effectively within a diverse environment. Excellent capacity in problem solving and effective in any type of fast-paced environment. Ability to multi-task and prioritize in the most cost-efficient manner.
Skills
Facility and Property Management
Contract Management
Team Leadership & Motivation
Capital Improvement
Budget Development
Office Management
Vendor Relations
Operations Planning
Event Management
Client Relations
Customer Service
Variance Analysis
Proficient in Microsoft Office, SAP, ServiceNow, Condeco, Yardi, Maximo, BIG, EnterpriseOne, REMS, 360, VS3, PPM 2000, Robin Hoteling System, and Outlook
Experience
Senior Manager, Workplace Experience, 03/2018 to Current Jones Lange Lasalle Inc. – Sumter, SC,
Responsible for (10) Disney Streaming Office locations
Locations include New York, San Francisco, Glendale, North Carolina, Amsterdam, Manchester and London
Manages a team of 10 office coordinators, specialists, engineers and managers
Project managed over 21 major office relocations globally, successfully relocating over 4,000 employees
Led multiple new office build outs including design, construction and space planning
Responsible for return to office initiative for Disney Streaming including implementation of seating software platform
Responsible for drafting and sharing company wide communications and information hubs informing end-users of workplace updates and resources
Implemented new health and safety standards in all offices
Oversight of workplace events and activations across the streaming portfolio
Developed workplace support programs for remote employee’s during the pandemic
Developed new workplace initiatives designed to enhance employee experience
Heavy partnership with support functions for overall office management (IE IT, Networking, HR, Corporate Real Estate, Design & Delivery and Tech Facilities)
Responsible for space analysis, space planning and occupancy studies across the portfolio
Works closely with executive leadership team planning future workplace initiatives and strategies.
Provided Site Wide Property Management for the Port Authority of New York & New Jersey at the World Trade Center Site that includes an 800,000 sq./ft Transportation HUB, Vehicular Security Center, Outdoor Public Park, Central Chiller Plant, Operations Command Center and Generator Plant
Oversaw site operations including Janitorial, Life-Safety, Engineering, Electrical and General Maintenance
Responsible for leading and managing the facilities staff that includes 36 Engineers, 60 porters, 18 electricians & 3 vertical transportation technicians
Worked directly with General Manager and Director of Engineering
Oversaw WTC Vertical Transportation program that includes 39 escalators and 15 elevators
Managed all administrative staff and 6 different office spaces located throughout the site
Assisted in development of Standard Operating Procedures and Emergency Operating Procedures that are currently used at the World Trade Center Site
Implemented preventive, ongoing and anticipated maintenance/repair programs
Developed Quarterly Incentive Reports that measure C&W KPI performance
Project Manager for Credentialing program implemented at WTC site in October 2014
Manager for C&W move to Operations Command Center
Developed Purchase Order Request Form and Purchasing Guidelines Manual for C&W staff
Managed all RFP’s and bid leveling process to recommend best vendors to client
Provided Contract Management / Certificate of Insurance Management for all vendors working on site
Issuing Officer for 51 C&W employees OSHA certifications and SWAC/SITE ID access
Worked directly with Human Resources department on all new hires and currently developing an on-boarding guide for all new employees at WTC Site
Project Managed new CMMS system (Maximo) implementation at WTC Site including addition of inventory management
Coordinated work requests for fit outs of retail space (150 + retail tenants) located in Transportation HUB
Partnered with other stakeholders around WTC Site including Durst organization, Silverstein, 9/11 Memorial and
Westfield.
Enforced compliance with OSHA regulations and company policies.
Established department goals and deadlines.
Senior Facility Coordinator, 06/2011 to 10/2013 Jones Lang LaSalle, Citibank – City, STATE,
Responsible for providing operational management and backup support in maintaining a 2.5 M sq/ft
Class A”
office building, trading environment, data center and retail banking space
Scope of work included monitoring, expediting, and creation of Citi CRS work request system, assuring client services, by maintaining a positive and progressive relationship with the business leads, and assured the timely resolution of work requests, and goods and services
Responsible for GRNV and monthly financial variance and accrual reporting
Maintained payroll for unionized employees, time entry for salary staff and ensured staff PTO calendar was up to date
Performed property inspections to ensure building standards were being adhered to
Responsible for the management and maintenance contracts, renewals and COIs
Oversaw Complex’s fire safety team and found ways to enhance the process to ensure compliance & FDNY standards
we’re being met by scheduling training sessions, evacuations/drills, distributing fire safety supplies and sending out monthly updates/notices
Provided support for Project Management team by initiating Critical projects, creating purchase orders for project work and monitoring start and end dates to be sure projects stayed within compliance, and payments were rendered
Prepared weekly, monthly & special request REMS reports for management such as QMIS report Journal & open
Tickets
Responsible for maintaining work request files & REMS database for both scheduled (PM) & unscheduled work
orders, including closing out work requests in a timely manner
Established an open line of communication with C&W/JLL CRS personnel, all building properties staff, service
providers & Citi business groups
Maintained the compliance grids and governance programs
Responsible for sending tenant notices regarding fire drills, holiday services & other special activities going on in the
building, as well, as conducted tenant surveys.
Facility Coordinator, 09/2008 to 06/2011 Rocklyn Asset Corp, Diocese Of Brooklyn – City, STATE,
Recruited to provide support to the Director of Real Estate which included daily administrative tasks, as well as,
working with the General Counsel on various lease agreements
Responsible for organizing and coordinating office operations and procedures to ensure organizational
effectiveness and efficiency
Managed project coordination, contract compliance and lease agreements & showed properties to potential buyers
Liaison for the Bishop’s office on lease agreements, property and building issues
Administered reimbursements, travel arrangements and correspondence between organization executives
Heavy calendar management and frequently arranged last minute meetings
Answered and responded to a high volume of phone calls and inquires
Monitored all outgoing mail for the Director; correspondence to include other associates, as well as clients, when out of the office
Planned and coordinated various meetings, and conference calls.
Education and Training
Bachelor of Science: Professional Sociology, Expected in 05/2008 to SUNY ONEONTA - , GPA:
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