Accomplished business leader with over 10 years of management, business process optimization and digitization and operational experience in the high tech industry.
Business process improvement
Data Warehousing/Big Data/Search
Senior Manager - Operations, 01/2012
to Current CISCO SYSTEMS
Responsible for Business Intelligence, Analysis and application development for Customer and Partner Experience Operations.
Developed and evolved the operational reporting capabilities roadmap
for customer experience, employee experience, operational effectiveness
and operational efficiency.
Led cross functional projects and building relationships with senior
leaders and managers across functions like IT, Supply Chain, Finance
Mentored and led a 30-person organization which included building the team, managing performance of employees and training/development.
Led the development team that created a collaborative platform to provide near real time visibility of Bookings across Sales, Finance, IT and customer service.
Built Cisco's Data Lake on Hadoop as the single source of truth across multiple transaction systems (ERP, Salesforce CRM, Customer and Product Hierarchies).
Manager - Business Intelligence, 01/2007
to 01/2012 Cisco Systems – San Jose,
Drove business process transformation in supply chain. End of year revenue optimization ($50-$100M/yr) thru prioritization process, Deal Management and preferential scheduling contributing to ATT's award to Cisco of the supplier of the year award.
Led the development team that created Cisco's first automated tracking of supplier request for quote (RFQ) responses for all microprocessor and communication device spend(~$1B/yr). Resulted in a savings of 5-10%.
Managed all new microprocessor sourcing decisions for low and mid range switching products at Cisco.
Product Marketing Analyst, 01/1997
to 01/2006 Intel Corporation – Santa Clara,
Demand forecasting and planning for new business models for bringing unbranded laptops to market thru Quanta/Asus
Presented at project status and ratification meetings to Intel executives at the Senior VP levels.
Master of Business Administration: Information Systems and Operations Management,
Carnegie Mellon University - Pittsburgh,
Master of Science: Mechanical Engineering,
Ohio State University - Columbus,
OH Mechanical Engineering
Bachelors in Engineering: Indian Institute of Technology - New Delhi Mechanical Engineering