Motivated IT Operations Manager with strong background in Project management, Process improvement and Problem management.
IT Operations experience includes management and leadership in Network Operations Center, Firewall and Security, Windows Servers and Web Intranet, B2B and B2C.
Project Management experience includes successful NOC transition to managed services provider, Network SSL/VPN appliance selection and deployment, Load Balancer infrastructure selection and deployment, Application server replacement and wireless infrastructure installation for remote site, Cisco Telepresence deployment and overall budget management of 3.2 million for 2014.
Extensive Process Improvement using ITIL (V2 and V3 certified) framework for Incident, Change, Release and Problem management. Lead ITIL incident Management assessment, designed and implemented Change Management Board for all of IT, designed and implemented Problem Management process for IT Operations departments.
Problem management experience using Lean Six Sigma (Green Belt certified 2013) focused on application system sales closing process which resulting in $280k in productivity costs 2012-2014.
2013 - Achieved Lean Six Sigma Green Belt Certification
2012 - Awarded ABInBev top Talent award for managed services transition
2010 - Implemented IT Enterprise level Change Control Board - process established as Excellence Program best practice for all ABInBev IT.
Contracted Consultant to Anheuser-Busch
Team Leader for Sales Support Hotline
Team leader for BudNET Wholesaler Hotline
Test Engineer for BudNET Wholesaler Applications
Multiple positions - progressed and promoted from entry level clerk position to management level and responsibilities.
Information Technology Management GPA: 3.97
Inducted into International Honor Society for Business Administration - Delta Mu Delta - Lambda Kappa Chapter
Computer Science Math and Computer Science GPA: 4.0
•ITIL V2 Foundations – Certification 2004
•ITIL V3 Service Support - Certification 2008
•ITIL Practitioner Release and Control - Certification 2008
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