Transformational Leader and Strategic Business Partner: specializing in Employee Relations, with a devoted passion for people and delivering results.
Senior Human Resources Professional with a surplus of experience in key functions: Employee Relations, Talent Acquisition, HR Operations & Administration, Talent Management, Succession Planning, Learning & Leadership Development, Employee Engagement, and Change Management/Organizational Development; focused on driving exceptional results and inspiring leaders to develop top performing teams.
● Leading the Human Resources business for UNIQLO's corporate office and retail stores. Primary functions including Employee Relations, Talent Management/Succession Planning, Recruiting, Learning & Leadership Development, Compliance and Change Management.
● A key member of the corporate leadership team, serving a population of 6,000 team members and corporate partners with a team of 13 direct reports (3 Senior HR Leaders, 6 HR/Employee Relations Manager's, 2 HR Business Partner's, and 2 Employee Relations Specialist)
● Accomplishment: Created and implemented a new investigative process for all Employee Relations matters, resulting in improved efficiency and a higher rate of employee satisfaction: resolving cases while balancing team members' requests with the needs of the business.
● Accomplishment: Improved Employee satisfaction metrics year-over-year through the implementation of an annual employee feedback survey, resulting in a significant reduction in Employee Relations cases.
● Accomplishment: Improved turnover by 28% (Part-Time) and 13% (Full-Time) through the implementation of two new programs.
● Accomplishment: Promoted 1 HR Manager to Senior HR Leader and 2 HRBP's to HR Manager's through training and leadership development.
● Provide counsel and strategic partnership to Regional Vice Presidents and Divisional Directors as the Principal Human Resources Business Partner in areas of Employee Relations, Talent Management, Successional Planning, Learning, Employee Engagement, and Talent Acquisition.
● Served a population of 4,500 team members and field leaders with a team of 10 direct reports (7 HR Manager's and 3 HR Employee Relations Specialists).
● Accomplishment: Improved overall turnover by 7% through the relaunch of Field Employee Engagement Programs.
● Accomplishment: Improved overall absenteeism by 14% through the implementation of new policies and scheduling best practices.
● Provided strategic Human Resources leadership to Gap's store teams and field leaders, partnering with Regional Vice President's and Directors for Employee Relations, Talent Acquisition, Learning & Development, Employee Engagement, and Compliance matters.
● Served 2,500 team members and field leaders with a team of 7 Direct Reports (1 Senior HR Manager, 2 HR/Talent Acquisition Managers and 4 HR Generalists)
● Accomplishment: Successfully led two restructure's for the Old Navy and Gap Brand divisions, improving overall store efficiency while lowering personnel costs.
● Accomplishment: Achieved staffing targets by over 95% versus target; maintaining minimal talent vacancies year-round resulting in increased sales per payroll hour.
● Accomplishment: Promoted 1 Store Manager to District Manager through training and development.
● Human Resources Strategy & Planning
● Employee Relations
● Full-Cycle Recruiting
● Talent Management/Succession Planning
● Learning & Leadership Development
● Personnel & HR Information Systems (Workday, Taleo, ADP, Kronos)
● Employee Engagement
● Payroll Administration
● EEOC, ADA, DFEH, OSHA, DOL Expertise
● Benefits Management
● Critical Thinking
● Risk Assessment & Mitigation
● Tech Savvy
● Flexible, Nimble & Adaptable
● Team Builder & Team Leader
● Effective Communicator
● Bilingual: English & Spanish
● Talent Acquisition Consultant - Volunteer Center of San Gabriel (2019 - Present)
● Employee Relations & Executive Recruitment Consultant - Alliance for Children's Rights (2018 - Present)
● Employee Relations Consultant - St. Francis Center of Los Angeles (2017 - 2018)
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