Veteran operations professional with demonstrated ability to manage personnel, drive strategy, architect change and optimize efficiencies. 16 years of rounded experience in the Cable/Satellite Industry leading operations, managing company-wide initiatives, exceeding operational metrics, managing client relationships and providing quality customer care.
Hand-picked by Executive Leadership to manage the Field Implementation, Technician Provisioning and Telematics Teams. Responsible for field facing and IT integration projects from pilot to national implementation.
Hand-picked by Executive Leadership to build and manage a new team that integrated GPS/telematics technologies into workforce management/scheduling and routing creating optimal technician routes and cost saving opportunities across the company.
Recruited by Regional VP to lead new Telematics division. Identified ROI and future capabilities of leveraging technology to improve operational efficiencies and customer satisfaction.
Recruited and managed contract companies to perform fulfillment work.
Oversaw multiple sites in the MWSE Region, directed site management, 400 frontline employees and 150 subcontractors. Exceeded executive expectations and set the standard for metric performance in completion rates, repeat service calls and customer satisfaction.
Managed the Birmingham, AL DMA overseeing the direction of 70 technicians, field managers, office staff and warehouse personnel.
Maintained high-quality staffing levels through initial and periodical training to ensure contract compliance and provide excellent customer service.
Responsible for creating sales opportunities by maintaining and increasing the dealer network.
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