Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Successful Human Resources professional with over 10 years of progressive Human Resources Business Partner experience. Proven success in talent development, employee relations, and employee engagement with keen understanding of implementing performance management structure. Recognized for inspiring management team members to excel and encouraging creative work environments through effective coaching techniques.

  • Employee Relations
  • Coaching Leadership
  • Employment Law
  • Process Management
  • Employee Engagement
  • Business Process Mapping
  • Performance Management
  • Conducting Employee Surveys
  • HR Analytics
  • Optimizing Performance
  • HRIS Implementation
  • Employee Onboarding
Relevant Experience
10/2018 to Current Senior Manager, Employee Experience Amazon.Com, Inc. | Visalia, CA,

Reporting directly to the CHRO, responsible for design and execution of programs and initiatives to support organizational strategies related to employee life cycle. Evaluates existing programs to ensure alignment with company strategy. Drives the personal and professional success of people through organizational planning, professional development and employee engagement initiatives. Serves as a business partner to HR leadership.

Key Contributions & Accomplishments

  • Spearheaded project to centralize background check process. Once implemented, the process allowed the human resources team to reallocate their resources on other initiatives.
  • Supported HR Leaders and assisted employees maneuver as company moved to a centralized HR support model.
  • Revamped onboarding process for new employees and implemented electronic signature software, which reduced Day 1 administrative activities by 60%.
  • Automated the employee change process and created dashboards to track changes, resulting in a 100% accuracy completion rate.
  • Established strong cross-functional collaboration through the design and documentation of multiple workflows resulting in accurate completion of multi department business processes.
  • Execute Employee Engagement survey, created partnership with senior leadership to assess opportunities and develop communications and execution strategy.
  • Successfully launched Enterprise-wide Pillars of Excellence recognition awards by promoting through original video content, memes, and other creative outlets to drive enthusiasm and participation.
06/2016 to 10/2018 Human Resources Manager, FBR Columbian Basin Health Association | Mattawa, WA,

Translated strategic and tactical business plans into HR strategic and operational plans by evaluating and advising on impact of long-range planning of new programs, strategies and objectives, and regulatory action as those items influenced the attraction, motivation, development, and retention of the people resources of the company. Managed all members of HR team including coordinator, generalists, and recruiters.

Key Contributions & Accomplishments

  • Trained 80+ managers on Performance Management, Employee Relations, and Progressive Discipline
  • Promoted employee buy-in of organizational objectives by developing mentor program for new team members and conducting regular town hall meetings for established employees, effectively reducing annual turnover by 10%.
  • Collaborated with CEO and VP of Operations in analysis and execution of employee consolidation and business reorganization.
  • Restructured the Employee Portal, driving daily average traffic numbers from 30 to 250
  • Realized a cost savings of $50K by restructuring Human Resources Department
  • Developed and led annual employee recognition awards; successfully creating avenue for companywide peer recognition
  • Implemented performance based merit matrix, which ensured recognition of high achievers while remaining within budget.
03/2015 to 01/2016 Director of Human Resources Arch Coal, Inc. | Philippi, WV,

Responsible for overall administration, coordination and evaluation of human resources function. Oversaw all HR functions, including recruiting, compensation, benefits administration, employee relations and policy development. Effectively planned, designed, developed and evaluated human resource-related initiatives that supported organizational strategic goals. Led performance management, talent assessment, and effective employee relations strategies.

Key Contributions & Accomplishments

  • Managed HRIS, spearheaded RFP & RFQ process for new HRIS/ATS partners to optimize business processes.
  • Revised and updated employee handbook. Rolled out new employee handbook training and compliance.
  • Led annual marketing of benefit plans, cost and budget analysis, and development and presentation of employee enrollment and educational materials.
  • Transformed organizational culture to overcome resistance of change through thoughtful communication and deliberate meetings focused on collaboration.
  • Implemented self-funded insurance plan that saved roughly $1M annually.
07/2007 to 03/2015 Human Resources Manager MHF Services | City, STATE,

Managed all aspects of the HR function to include benefits management, compensation and performance management, travel and expense administration, HR policies and procedures, recruitment, onboarding, and conducted employee training. Managed leave-of-absence programs and personnel records; administered HR budget and handled HR generalist workplace issues. Supervised Administrative Assistant.

Key Contributions & Accomplishments

  • Influenced executive buy-in of formal performance management system that automated process and increased efficiency and accountability.
  • Implemented travel and expense reporting software (Concur) which saved 62% on annual fees.
  • Developed and implemented formal New Hire Orientation program creating structure and organization to the Day 1 experience.
  • Effectively managed incentive programs put in place for plant employees.
  • Created employee intranet using .php and FSP software, saving roughly $5,000 in annual fees.
Other Professional Experience

University of Pittsburgh Medical Center

Senior Financial Analyst 11/06-07/07

Senior Accountant 03/06-11/06

General Nutrition Centers Inc.

Senior Accountant II 05/02-03/06

Senior Accountant I 05/01-05/02

Staff Accountant 11/98-05/01

Expected in Certificate | Human Resources Management La Roche College, Pittsburgh, PA GPA:
Expected in Bachelor of Science | Accounting Indiana University of Pennsylvania, Indiana, PA GPA:

Professional in Human Resources (PHR)

Human Resources Certification Institute

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School Attended

  • La Roche College
  • Indiana University of Pennsylvania

Job Titles Held:

  • Senior Manager, Employee Experience
  • Human Resources Manager, FBR
  • Director of Human Resources
  • Human Resources Manager


  • Certificate
  • Bachelor of Science

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