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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Solution focused Human Resources Professional with over 10 years experience driving executive-level HR decisions and implementing sweeping process improvements. Experienced in building, maintaining, and refining programs and infrastructure within People Operations.

Skills
  • Employee Engagement
  • Talent Management
  • Change Management
  • Process Improvement
  • Planning
  • Business Process Mapping
  • Performance Management
  • Human Resources Management
  • Qualitative Analysis
  • Strong Communication Skills
  • HRIS Implementation
  • Employee Onboarding
Education
La Roche College Pittsburgh, PA Expected in Certificate : Human Resources Management - GPA :
Indiana University of Pennsylvania Indiana, PA Expected in Bachelor of Science : Accounting - GPA :
Certifications

Professional in Human Resources (PHR)

Human Resources Certification Institute

Relevant Experience
Amazon.Com, Inc. - Senior Manager, Employee Experience
Prince George, VA, 10/2018 - Current

Responsible for design and execution of projects and initiatives to support organizational strategies related to employee life cycle. Evaluates existing programs to ensure alignment with strategic direction. Drives the personal and professional success of people through change management, professional development and employee engagement initiatives. Develops partnerships with Senior Leadership that influence dynamic environment and company culture.

Key Contributions & Accomplishments
• Spearheaded project to centralize background check process. Once implemented, the process allowed the human resources team to reallocate their resources on other initiatives.
• Supported HR Leaders and assisted employees maneuver as company moved to a centralized HR support model.
• Revamped onboarding process for new employees and implemented electronic signature software, which reduced Day 1 administrative activities by 60%.
• Automated the employee change process and created dashboards to track changes, resulting in a 100% accuracy completion rate.
• Established strong cross-functional collaboration through the design and documentation of multiple workflows resulting in accurate completion of multi department business processes.
• Developed Employee Engagement survey, created partnership with senior leadership to assess opportunities and develop communications and execution strategy.
• Successfully launched Enterprise-wide Pillars of Excellence recognition awards by promoting through original video content, memes, and other creative outlets to drive enthusiasm and participation.

Deanwood Rehabilitation And Wellness Center - Human Resources Manager, FBR
Benning, DC, 06/2016 - 10/2018

Translated strategic and tactical business plans into HR strategic and operational plans by evaluating and advising on impact of long-range planning of new programs, strategies and objectives, and regulatory action as those items influenced attraction, motivation, development, and retention of people resources of company.

Key Contributions & Accomplishments

  • Trained 80+ managers on Performance Management, Employee Relations, and Progressive Discipline
  • Led Human Resources and Risk Management functions of CARF audit, which contributed towards a 3-year accreditation renewal.
  • Promoted employee buy-in of organizational objectives by developing mentor program for new team members and conducting regular town hall meetings for established employees, effectively reducing annual turnover by 10%.
  • Restructured Employee Portal, driving daily average traffic numbers from 30 to 250
  • Realized a cost savings of $50K by restructuring Human Resources Department
  • Developed and led annual employee recognition awards; successfully creating avenue for company wide peer recognition
  • Implemented performance based merit matrix which ensured high performers were rewarded and
Belmond - Director of Human Resources
Santa Barbara, CA, 03/2015 - 01/2016

Responsible for overall administration, coordination and evaluation of human resources function. Oversaw all HR functions, including recruiting, compensation, benefits administration, employee relations and policy development. Effectively planned, designed, developed and evaluated human resource-related initiatives that supported organizational strategic goals. Led performance management, talent assessment, and effective employee relations strategies.

Key Contributions & Accomplishments

  • Led annual marketing of benefit plans, cost and budget analysis, and development and presentation of employee enrollment and educational materials.
  • Transformed organizational culture to overcome resistance of change through thoughtful communication and deliberate meetings focused on collaboration.
  • Implemented self-funded insurance plan that saved roughly $1M annually.
  • Spearheaded successful implementation of UlitPro HRIS System, effectively consolidating payroll, benefits administration, recruiting, and performance management into one efficient system.
MHF Services - Human Resources Manager
City, STATE, 07/2007 - 03/2015

Managed all aspects of HR function to include benefits management, compensation and performance management, travel and expense administration, HR policies and procedures, recruitment, onboarding, and conducted employee training. Managed leave-of-absence programs and personnel records; administered HR budget and handled HR generalist workplace issues. Supervised Administrative Assistant.

Key Contributions & Accomplishments

  • Gained executive buy-in of formal performance management system that automated process and increased efficiency and accountability.
  • Implemented travel and expense reporting software (Concur) which saved 62% on annual fees.
  • Developed and implemented formal New Hire Orientation program creating structure and organization to Day 1 experience.
  • Effectively managed incentive programs put in place for plant employees.
  • Created employee intranet using .php and FSP software, saving roughly $5,000 in annual fees.
Other Professional Experience

University of Pittsburgh Medical Center

Senior Financial Analyst 11/06-07/07

Senior Accountant 03/06-11/06

General Nutrition Centers Inc.

Senior Accountant II 05/02-03/06

Senior Accountant I 05/01-05/02

Staff Accountant 11/98-05/01

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Resume Overview

School Attended

  • La Roche College
  • Indiana University of Pennsylvania

Job Titles Held:

  • Senior Manager, Employee Experience
  • Human Resources Manager, FBR
  • Director of Human Resources
  • Human Resources Manager

Degrees

  • Certificate
  • Bachelor of Science

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