Senior Manager, Employee Experience Resume Example
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SENIOR MANAGER, EMPLOYEE EXPERIENCE
Professional Summary
Strong, solution focused Human Resources Professional with over 10 years experience driving executive-level HR decisions and implementing sweeping process improvements. Highly collaborative leader with balanced coordination of desired human resources deliverables and stakeholder needs. Creative, effective, empowering.
Skills
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Relevant Experience
Senior Manager, Employee Experience, 10/2018 to Current
Company Name – City, State
Company Name – City, State
- Foster cross-functional relationships to connect managers and employees and improve overall efficiency.
- Collaborate with stakeholders across organization to maintain proper flow of strong communication and execution of planned initiatives and projects.
- Liaise between multiple business divisions to improve communications.
- Manage other HR staff and oversee completion of tasks and initiatives.
- Follow programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Collaborate with cross-functional departments to create, manage and maintain AssureSign electronic signature software, cutting orientation time by 60%.
- Design, implement, and recommend best practices in the application of HR processes, systems and policies for all aspects employee lifecycle
- Utilize SmartSheet to automate employee Status Change Form process and created dashboards for leadership to track changes, resulting in 100% accuracy completion rate.
- Partner with senior leadership teams to create and implement forward-thinking initiatives to improve employee engagement, retention, and recognition.
- Designed Enterprise's first employee recognition program, The Pillars of Excellence Awards, and promote it by creating videos, memes, and other creative outlets in order to drive enthusiasm and participation.
- Design, distribute and analyze employee surveys, providing guidance to leadership team as it relates to employee engagement and satisfaction.
- Developed and maintain visual workflows for various processes in order to help managers understand and carry out human resource functions.
Human Resources Manager, FBR, 06/2016 to 10/2018
Company Name – City, State
Company Name – City, State
- Partnered with the COO, VP of Operations, and Director of Clinical Services to align human resource programs and strategic goals of company with 19 offices and more than 650 employees
- Structured compensation packages according to market conditions and budget demands
- Developed and conducted trainings for field leadership to include Performance Management, Employee Relations, and Progressive Discipline
- Created and implemented forward-thinking initiatives to improve employee engagement and retention, effectively reducing turnover by 10%
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training to managers for more than 100 new employees annually
- Promoted employee buy-in of organizational objectives by developing strong mentor program for new team members and conducting regular town hall meetings for established employees
- Led and provided direction for human resources team of 5, including a Generalist, a Coordinator, and a recruiting team
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Director of Human Resources, 03/2015 to 01/2016
Company Name – City, State
Company Name – City, State
- Worked with executives and management to align human resource programs and strategic goals of company with 45 US based terminals encompassing 450 employees
- Led annual marketing of benefit plans, cost and budget analysis, and development and presentation of employee enrollment and educational materials
- Implemented self-funded insurance plan that saved roughly $1M annually
- Instructed senior leaders on appropriate employee corrective steps
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Implemented UltiPro HRIS system to convert all payroll, recruiting, and benefit programs
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Helped change organizational culture to overcome strong resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
- Developed company personnel policies, standard operating procedures and employee handbooks
Human Resources Manager, 07/2007 to 03/2015
Company Name – City, State
Company Name – City, State
- Worked with executives and managers to align human resource programs with strategic goals of company with eight US based offices and 2 plant locations in TN
- Implemented Performance Management System, ensuring goals and competencies aligned with Job Descriptions as well as providing a process for timely reviews
- Automated Business Expense Reimbursement process from Excel Spreadsheets to Concur SAP
- Developed employee intranet, using PHP platform
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Accurately maintained payroll and benefits for employees in various locations and diminished financial discrepancies through payroll audits and reconciliation of benefit invoices.
- Managed Human Resources process in acquisition of plant facility located in TN
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
Other Professional Experience
University of Pittsburgh Medical Center
Senior Financial Analyst 11/06-07/07
Senior Accountant 03/06-11/06
General Nutrition Centers Inc.
Senior Accountant II 05/02-03/06
Senior Accountant I 05/01-05/02
Staff Accountant 11/98-05/01
Education
Certificate: Human Resources ManagementLa Roche College - City, State
Bachelor of Science: AccountingIndiana University of Pennsylvania - City, State
Certifications
Professional in Human Resources (PHR)
Human Resources Certification Institute
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Resume Overview
School Attended
- La Roche College
- Indiana University of Pennsylvania
Job Titles Held:
- Senior Manager, Employee Experience
- Human Resources Manager, FBR
- Director of Human Resources
- Human Resources Manager
Degrees
- Certificate : Human Resources Management
Bachelor of Science : Accounting
