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Senior Manager, Employee Experience Resume Example

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SENIOR MANAGER, EMPLOYEE EXPERIENCE
Professional Summary

Strong, solution focused Human Resources Professional with over 10 years experience driving executive-level HR decisions and implementing sweeping process improvements. Highly collaborative leader with balanced coordination of desired human resources deliverables and stakeholder needs. Creative, effective, empowering.

Skills
  • Employee Relations
  • Written Communication
  • Leadership
  • Workforce Planning
  • Performance Management
  • Compensation Management
  • Employee Engagement
  • Training and Development
  • Business Process Mapping

Relevant Experience
Senior Manager, Employee Experience, 10/2018 to Current
Community Intervention Services – Remote, MA
  • Foster cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Collaborate with stakeholders across organization to maintain proper flow of strong communication and execution of planned initiatives and projects.
  • Liaise between multiple business divisions to improve communications.
  • Manage other HR staff and oversee completion of tasks and initiatives.
  • Follow programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Collaborate with cross-functional departments to create, manage and maintain AssureSign electronic signature software, cutting orientation time by 60%.
  • Design, implement, and recommend best practices in the application of HR processes, systems and policies for all aspects employee lifecycle
  • Utilize SmartSheet to automate employee Status Change Form process and created dashboards for leadership to track changes, resulting in 100% accuracy completion rate.
  • Partner with senior leadership teams to create and implement forward-thinking initiatives to improve employee engagement, retention, and recognition.
  • Designed Enterprise's first employee recognition program, The Pillars of Excellence Awards, and promote it by creating videos, memes, and other creative outlets in order to drive enthusiasm and participation.
  • Design, distribute and analyze employee surveys, providing guidance to leadership team as it relates to employee engagement and satisfaction.
  • Developed and maintain visual workflows for various processes in order to help managers understand and carry out human resource functions.
Human Resources Manager, FBR, 06/2016 to 10/2018
Community Intervention Services – Remote, PA
  • Partnered with the COO, VP of Operations, and Director of Clinical Services to align human resource programs and strategic goals of company with 19 offices and more than 650 employees
  • Structured compensation packages according to market conditions and budget demands
  • Developed and conducted trainings for field leadership to include Performance Management, Employee Relations, and Progressive Discipline
  • Created and implemented forward-thinking initiatives to improve employee engagement and retention, effectively reducing turnover by 10%
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training to managers for more than 100 new employees annually
  • Promoted employee buy-in of organizational objectives by developing strong mentor program for new team members and conducting regular town hall meetings for established employees
  • Led and provided direction for human resources team of 5, including a Generalist, a Coordinator, and a recruiting team
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Director of Human Resources, 03/2015 to 01/2016
Arrow Material Services – Wexford, PA
  • Worked with executives and management to align human resource programs and strategic goals of company with 45 US based terminals encompassing 450 employees
  • Led annual marketing of benefit plans, cost and budget analysis, and development and presentation of employee enrollment and educational materials
  • Implemented self-funded insurance plan that saved roughly $1M annually
  • Instructed senior leaders on appropriate employee corrective steps
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Implemented UltiPro HRIS system to convert all payroll, recruiting, and benefit programs
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Helped change organizational culture to overcome strong resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
  • Developed company personnel policies, standard operating procedures and employee handbooks
Human Resources Manager, 07/2007 to 03/2015
MHF Services – Wexford, PA
  • Worked with executives and managers to align human resource programs with strategic goals of company with eight US based offices and 2 plant locations in TN
  • Implemented Performance Management System, ensuring goals and competencies aligned with Job Descriptions as well as providing a process for timely reviews
  • Automated Business Expense Reimbursement process from Excel Spreadsheets to Concur SAP
  • Developed employee intranet, using PHP platform
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Accurately maintained payroll and benefits for employees in various locations and diminished financial discrepancies through payroll audits and reconciliation of benefit invoices.
  • Managed Human Resources process in acquisition of plant facility located in TN
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
Other Professional Experience

University of Pittsburgh Medical Center

Senior Financial Analyst 11/06-07/07

Senior Accountant 03/06-11/06

General Nutrition Centers Inc.

Senior Accountant II 05/02-03/06

Senior Accountant I 05/01-05/02

Staff Accountant 11/98-05/01

Education
Certificate: Human Resources ManagementLa Roche College - Pittsburgh, PA
Bachelor of Science: AccountingIndiana University of Pennsylvania - Indiana, PA
Certifications

Professional in Human Resources (PHR)

Human Resources Certification Institute

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Resume Overview

Companies Worked For:

  • Community Intervention Services
  • Arrow Material Services
  • MHF Services

School Attended

  • La Roche College
  • Indiana University of Pennsylvania

Job Titles Held:

  • Senior Manager, Employee Experience
  • Human Resources Manager, FBR
  • Director of Human Resources
  • Human Resources Manager

Degrees

  • Certificate : Human Resources Management
    Bachelor of Science : Accounting

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