senior manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced manager with over 10 years of experience in management and finance . Excellent reputation for resolving problems and improving customer satisfaction. Talented Manager with expert team leadership, planning and organizational skills built during successful career.

  • Managing Operations and Efficiency
  • Sales Channel Analytics
  • Employee Coaching and Motivation
  • Business Performance Management
  • Financial Management and Reporting
  • General Management and Administration
  • Product Management and Pricing
  • Strategic planning
  • Sales and marketing
  • Strong Communication
  • Social Media Marketing
  • Management Skills
  • Practice Leadership
  • Strategy Development
  • Professional Development
  • Excel
Work History
01/2019 to 01/2022
Senior Manager Livingston International Norfolk, VA, Stony Point, NY
  • Evaluated hiring, firing, and promotion requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Determined priorities and set policies for lower managers and sales teams.
  • Supervised and directed overall financial budgeting.
  • Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
  • Managed team of 60 and budget of $600,000 and oversaw all multi-regional sales plans.
  • Monitored and controlled inventory, encompassing daily production, workflow, and distribution.
  • Developed strategic marketing communications and identified audiences for targeted messages.
02/2015 to 02/2019
Manager of Business Development and Sales Frederick County Public Schools Frederick, MD, The Bronx, NY
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Worked with senior management and other groups to ensure collaboration for shared goals
  • Met and exceeded weekly and monthly performance metrics by 35%
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
04/2010 to 05/2015
Supervisor of Operations Us Bank Dundee, IL, Manhattan, NY
  • Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
  • Devised processes to boost long-term business success and increase profit levels by 45%
  • Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to manage effectively and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Assisted in recruiting, hiring, and training team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
05/2006 to 02/2010
Sales Manager T-Mobile, Custom Wireless City, STATE, The Bronx, NY
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Supervised sales team of 45 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Expected in 05/2023 to to
MBA: Business Management / Finance
Larry L Luigi School of Business(Berkeley College) - New Jersey,

Larry L. Luigi School of Business


  • Masters of Business Management and Finance
  • 3.99 GPA
Expected in 05/2022 to to
BBA: Business Administration And Management
Berkeley College - New York, NY

Berkeley College


  • Honoree of BBA-Management, Department Honors
  • 3.95 GPA
  • Regalia Member
  • summa cum laude graduate

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Resume Overview

School Attended

  • Larry L Luigi School of Business(Berkeley College)
  • Berkeley College

Job Titles Held:

  • Senior Manager
  • Manager of Business Development and Sales
  • Supervisor of Operations
  • Sales Manager


  • MBA
  • BBA

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