Experienced customer service leader with 10+ years of experience, a strong track record of success in sales, employee engagement, and change management. Excels at leading through change and driving results with strong cross-functional collaboration. Highly adaptable skill set, strong team player, and driven to exceed targets. Excellent interpersonal and written communication skills.
Achieved one of the highest employee engagement scores at Whirlpool in 2013 at 90% with 200+ employees. Delivered record sales performance through multiple call center sales teams, while achieving the best call center efficiency metrics in 10 years. Earned the chairman's W Award in 2010 for cost reduction results in the Customer Care Organization.
- Who's Who Among Students In American Universities and Colleges, 2005
- Student Body President
Change Management, Leadership, Cost Reduction, Customer Relationship Management, Customer Satisfaction, Experimentation, Fast-Paced, P&L Management, Inside Sales, Field Sales, Internet Sales, Leadership, Marketing Strategies, Order Management, Policies, Reporting, Analysis, Strategy Development, Culture Change, Employee Engagement
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