Senior Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Motivated professional with 20 years of Commercial Operations and Commercial IT experience working in close partnership with Senior Management to implement Commercial-based systems and Sample programs to innovate and transform business operations. Strong ability to systematically review existing processes with a vision to introduce new or improved processes that lead to increased efficiency. Highly skilled at building, coaching and mentoring diverse, high performing teams to think and act quickly in fast-paced environments. Continuously received promotions and progressive moves in my career as a result of impressive work performance.
  • Master Data Management
  • CRM Implementation
  • System Innovation
  • Operational Process Development
  • Strategic Planning
  • Project Management
  • Commercial Operations
  • Sample Accountability
  • Cross-Functional Team Leadership
  • System Training
  • Approach, Strategic
  • Business operations, Strategic Planning
  • Business processes, Training materials
  • Coaching, Upgrades
  • Compliance audits, Validation
  • Content, Vision
  • CRM
  • Data collection
  • Data Management
  • Database
  • Educational materials
  • Senior Management
  • Fast
  • Functional
  • Innovation
  • Leadership
  • Team Leadership
  • Meetings
  • Mentoring
  • Process Development
  • Processes
  • Project Management
  • Speaker
  • Quality
  • Reporting
  • Sales
  • CRM
Education and Training
University of Phoenix , Expected in Bachelor of Science : Business Management, Organizational Management - GPA :
Visa - Senior Manager
Washington, DC, 12/1998 - 07/2011
  • Field Compliance.
  • Oversee Sample Programs across brands for cold chain, direct-to-physician and hand-carry programs.
  • Conducted routine compliance audits of vendors to assure ongoing satisfactory compliance; based on audit findings, recommend corrective action and ensure action was met.
  • Co-owned the management of commercial based systems including CRM, sample management, aggregate spend, and compliance tracking systems.
  • Managed governance, communication and education of IT ensuring a compliant, risk aware culture as it pertained to sample accountability systems and PDMA regulations.
Sumitomo Mitsui Banking Corporation - Director
Fl, FL, 05/2012 - 12/2016
  • Engaged and partnered with Senior Leadership to influence decisions and effect implementation of system and program strategies for considerations in alignment with organization goals.
  • Oversaw the end-to-end systems and processes for company supported sponsorships, speaker bureaus, exhibits and other requests for funding submitted to Commercial.
  • Developed and implemented the Direct-to-Physician Sample program for new drug launch, standardizing work instructions and procedures to ensure compliance with corporate procedures.
  • Directed the design and implementation of Customer Master Data Management (MDM) for new drug launches establishing data change processes and the validation of practitioner and account information.
  • Lead the design, testing, deployment, and training of a customized CRM system and Veeva CRM solution.
  • Supervised the Fleet program, ensuring a high level of service was provided to Field Representatives.
  • Established robust processes for the printing, fulfillment, and tracking of educational materials including the retrieval and destruction of discontinued items.
Iheartmedia, Inc. - Associate Director
Fayetteville, AR, 12/2016 - 10/2018
  • Drove the development and execution of the Sample Cold Chain program from inception to execution, including RFPs, vendor selection, creation of business requirements, and strategic solutions.
  • Enhanced disclosure process (e.g.
  • Data capture templates) and worked with internal and external partners to ensure a smooth integration of data streams into Aggregate Spend reporting solution.
  • In collaboration with IT Leadership, developed and maintained Master Data Management capabilities including technical platform, data sources, governance and stewardship activities.
  • Served as the Business Lead overseeing the design of the Veeva CRM Sales Representatives and MSLs.
  • Developed training materials and tactics for system and program deployments delivering content to Field Representatives at NSM and POA meetings.
  • Established and maintained strategic relationships with partners to implement efficient and effective business processes and capabilities.
Sumitomo Mitsui Banking Corporation - Director
New York, NY, 10/2018 - Current
  • CRM Technology.
  • Led the Veeva CRM system implementation, taking a hands-on approach with design, configuration and analyzing complex problems through innovative thought and experience.
  • Deliver periodic releases of new CRM capabilities and services by working with Commercial Effectiveness to ensure system upgrades and enhancements were built to meet Business objectives.
  • Partnered with Commercial Effectiveness to design and implement a Customer Master Data Management (MDM) solution establishing account maintenance processes and solutions.
  • Led initiative to cleanse validate accounts in the Customer Master Database, developing a consultative approach working directly with business owners to improve data quality.
  • Worked with Compliance and third-party vendors to support the data collection and reporting requirements associated with the PDMA Sample Regulations and State and Federal transparency reporting.
Activities and Honors
  • Project Management Professional (PMP)
  • Prescription Drug Marketing Act (PDMA) Sharing Alliance Member
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    Resume Overview

    School Attended
    • University of Phoenix
    Job Titles Held:
    • Senior Manager
    • Director
    • Associate Director
    • Director
    • Bachelor of Science

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