consulting executive / director with a consistent track record of
delivering superior business results in the marketing, sales and customer service
domains through technology transformation and delivery excellence at
communications, media and technology companies. Confident as a catalyst for change
through setting the purpose at all levels and creating high performing teams
that collaborate, innovate and push boundaries. Deep cross-cultural awareness
from having lived and worked on three continents.
Program & Product Management
Agile and Waterfall Methodologies
Contract & Financials
Communications & High Tech
Enterprise & Solution Architecture
Customer Relationship Management
Marketing, Sales & Customer Service
Initiated and managed alliance with SaaS digital transaction management company,
generating consulting and outsourcing sales ($10M) and go-to-market effort ($5M).
Established strong, trust-based relationships with VP and Sr Director clients.
Spearheaded new ($5M+) programs implementing Salesforce and Vlocity sales and service cloud initiatives which increased sales, reduced total cost of ownership and improved time-to-market for clients.
Enterprise and Solution Architecture:
Oversaw end-to-end solution integration design effort for >$200M digital
transformation program at leading US wireless operator, bridging agile and waterfall methodologies. Contributed to time-to-market and unified customer experience benefits through
omni-channel, mobile-first implementation for client sales and service functions.
AccentureSan Jose and SeattleSenior Manager09/2013 to Current
Acted as delivery lead and enterprise architect accountable for delivery and sales of complex $5-10M business and technology initiatives for communications and high tech clients. Delivered time-to-market, total cost of ownership and customer satisfaction benefits to clients.
Responsibility over alliance with SaaS digital transaction management company, including $5M of delivery oversight and $5M of new sales.
AccentureMelbourne and San JoseManager09/2009 to 08/2013
Delivery lead for CRM sales and service cloud implementation projects for large communications and high tech clients in Australia and USA. Oversaw plan and analyze, design, development and deployment effort, as well as alignment with client and other vendor teams.
Generated new technology consulting and change management sales initiated from existing effort and as net new effort.
Managed teams of up to 25 professionals in complex, matrix organizations.
AccentureAmsterdam and MelbourneBusiness Analyst and Consultant03/2005 to 08/2009
Designed, delivered and implemented BSS and OSS enhancement releases for communications clients and affiliates across the Netherlands, Austria and Ireland.
Developed hands-on communications and high tech industry knowledge and skills.
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Companies Worked For:
Scaled Agile Academy
Fontys University of Applied Sciences
Job Titles Held:
Business Analyst and Consultant
Certified SAFe Agilist 2016 Certified Accenture Delivery Lead 2016 Master of Science : Management Information Systems 2005 Bachelor of Science : Business Informatics 2001
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