Customer-focused leader with more than 10 years of experience managing and executing complex, multi-million dollar programs and projects requiring engagement and negotiation with diverse stakeholders. Versatile professional skilled in designing, implementing, and optimizing business processes and enterprise technology systems to meet customer needs in compliance with policy. Ability to lead multiple teams and develop the strengths of team members to align with organizational goals and objectives.
Managing change and ambiguity
Certified Project Management Professional (PMP)
Complex problem solving
Recruitment and talent development
Deloitte ConsultingSenior Manager | New York, NY | September 2014 - Current Designed a client\'s customer service processes to more effectively utilize enterprise business systems and data, improving customer experience across service lines.Led strategic planning sessions and facilitated executive visioning to prioritize multi-year plan for a $3 billion organization.
Deloitte ConsultingManager | New York, NY | September 2010 - September 2014
Led a complex business transformation project for a state government client to successfully stand-up a new state agency in compliance with legislative and policy requirements, serving about 1 million citizens a year.
Standardized business processes and aligned technology solutions, including an integrated mobile application, to enable improved data sharing and reporting capabilities.
Presented concise, data-driven recommendations to facilitate decision-making among various business, technology, and finance leaders.
Deloitte ConsultingSenior Consultant | Washington, DC | September 2007 - September 2010Designed enterprise shared services strategy and led organizational change management to adopt shared service delivery models and governance structures for various administrative functions. Operational improvements resulted in 36% improvement in processing time and 80% reduction in interest penalties from improved compliance with Federal standards.
Deloitte ConsultingConsultant | Washington, DC | September 2006 - September 2007Developed prioritization tool and governance approach to facilitate agreement among business leaders/stakeholders about how to allocate $36 million to fund key initiatives.
Master of Public AdministrationSyracuse University Maxwell School of Citizenship and Public AffairsSyracuse, NY | 2006
Juris DoctorSyracuse University College of LawSyracuse, NY | 2006
Bachelor of ArtsPolitical ScienceLoyola University ChicagoChicago, IL | 2000