senior manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Possessing over 24 years of professional experience in computer technology, spanning hardware, software and networks. Proven leadership capabilities in Data Center, Operations and Infrastructure support spanning internet, telecom and manufacturing industries. Technical experience ranging from insta lling, configuring and managing Linux and Windows based operating systems, VoIP Telephony gateways and Cisco netwo rking equipment as well as building resilient web-based rd systems and providing 3 level technical support and leadership to junior staff and end -user communities. Proven ability to lead, motivate, and challenge multi-cultural and geographically diverse teams. Strong background in strategic planning, architecture design and project management. Excellent written and verbal communication, interpersonal, and organizational skills; a quick study who adapts easily to new environments .
  • Microsoft Workstations and Servers Backup
  • IIS IBM, DELL, ComPaq/ HP, SUN Tivoli Storage Manager (TSM)
  • Exchange ArcServe, RSync High Availability
  • SQL CommVault F5
  • Sharepoint NetScaler Scheduling Server Iron
  • Security & A/V Solutions Tivoli Workload Scheduler
  • Symantec: AntiVirus AutoSys Storage
  • Trend Micro: Internet Security IBM DS41/45/48xx,8100
  • Secure Computing: IronMail OS EMC, NetApps Windows Server 00/03/08/12
  • Virtualization Windows Workstation Reporting/Analytics
  • VMW are ESX/GSX 95/98/ME/XP/Vista/7/8/10 WebTrends: Web Analytics
  • Parallels Virtuozzo Red Hat Linux- ES/AS/Fedora Hypersoft: OmniAnalyser
  • Windows Virtual PC Debian, CentOS, SUSE Linux Crystal Reports
  • Citrix XenApp AIX ­ UNIX, MAC OS X Server Aternity
  • Networking Engineering/Modeling Monitoring
  • Cisco, Brocade, McData Visio, NetViz, AutoCad Tivoli Enterprise Console Pro-Engineer, Lightwave 3D AdVentNet, VitalSuite
  • Protocols Cisco Works, PRTG, MRTG
  • TCP/IP, DHCP, LDAP, FTP, Media/Presentation Solarwinds Orion Suite
  • SMTP, HTTP, SSL, SSH PowerPoint Splunk SCALA/InfoChannel, Elasticsearch, Logstash, Kibana (ELK)
  • Firewalls Flash Graphite
  • Cisco PIX, SonicW all, Nokia
09/2016 to Present
Senior Manager Livingston Intl Southfield, MI,
  • Lead a 24x7x365 team that has responsibility for the operation, security, maintenance, support and performance of the Data Center and remote computer rooms at every facility globally Played an instrumental role in restoring Data Center Services during Hurricane Sandy Manage department activities relative to the modification, monitoring, implementation, maintenance and forecasting utilization/growth of production and test hardware, software and services using ITIL best practices Insure appropriate disaster recovery, security and processes are in effect to protect company assets from adverse situations or catastrophe Set Data Center standards and guidelines and implemented them on a global scale Insure appropriate data and system backups are performed in conjunction with policies and SARBOX compliance Designed and implemented completely new monitoring strategy and technology within the IT organization.
  • Created new governance around monitoring Successfully transitioned Operations to and from both outsourcing and insourcing models Manage projects, deliverables and action items with teams in different countries and across different cultures Manage vendors and contractors Oversee and manage department budgets.
01/1 to 07/2016
Director of Co-location Services Leidos Holdings Inc. Laurel, MD,
  • Managed four regional data center locations in Newark NJ, Piscataway NJ, Santa Clara CA and Miami FL.
  • Assisted in the design layout for new data center space including specification of cabling infrastructure, UPS, HVAC and fire/water suppression systems Managed a team of fifteen Level 1 and 2 support technicians, and Network Engineers in a 24/7 technical support shift oriented NOC environment Managed initial roll out of Internet Portal for Telefonica consisting of over 150 servers and network appliances.
  • Aided in the design of customer web front/back end systems and networks for efficiency and redundancy (load balancing, mirroring and backup) Complete setup, installation, configuration and maintenance of over 2000 customer Web and Database servers consisting of NT/2000/2003 and several flavors of UNIX and Linux.
  • Hardware setups included X86 Server Platforms (Dell, Compaq, Intel) and SUN (Sparc stations and Enterprise 3000/4000) ·
01/1 to 01/1
Senior Network Engineer Net2Phone City, STATE,
  • Travelled abroad to over 20 countries to build out of several VoIP points-of-presence Supported and maintained over 500 VoIP Gateways and appliances worldwide Managed and performed system upgrades for Linux Servers and Cisco Networking equipment Scheduled and confirmed validity of VoIP routing tables and database back-ups and performed recovery when necessary Negotiated contracts with major Telecom Carriers for termination of VoIP traffic in Central America and Europe Contributed during the Pre-sales phase of VoIP services representing company in an official capacity during contract negotiations and trade show presentations globally.
Expected in 1997 to to
Bachelors: Computer Science
William Paterson University - Wayne, NJ
Computer Science
Elected Computer Society President 1995-1997 - Active member of the Society for Information Management (SIM) and RLF Graduate - Active and participating member of AFCOM
Fluent in Spanish
AIX, AntiVirus, ArcServe, AutoCad, Backup, budgets, cabling, Cisco Works, Cisco, Citrix, com, ComPaq, CA, Hardware, contract negotiations, contracts, Crystal Reports, Database, DELL, DHCP, disaster recovery, Firewalls, Flash, forecasting, FTP, Gateways, HP, HTTP, HVAC, IBM, IIS, Intel, Internet Security, ITIL, layout, LDAP, Lightwave 3, Linux, MAC OS, Exchange, PowerPoint, Sharepoint, Windows, 2000, 95/98, NT, Modeling, Enterprise, Network, Networking, networks, OS, policies, presentations, Pro-Engineer, processes, Protocols, Red Hat Linux, Reporting, routing, sales, Scheduling, SSH, Servers, SMTP, Fluent in Spanish, specification, SQL, SSL, strategy, SUN, SUN (Sparc, Symantec, tables, TCP/IP, technical support, Telecom, Tivoli, Trend, TSM, UNIX, upgrades, Visio, Vista, VoIP, WebTrends, Windows Server, X86
Additional Information
  • Elected Computer Society President 1995-1997 - Active member of the Society for Information Management (SIM) and RLF Graduate - Active and participating member of AFCOM

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Resume Overview

School Attended

  • William Paterson University

Job Titles Held:

  • Senior Manager
  • Director of Co-location Services
  • Senior Network Engineer


  • Bachelors

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