Senior Manager, Employee Experience resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Strong, solution focused Human Resources Professional with over 10 years experience driving executive-level HR decisions and implementing sweeping process improvements. Highly collaborative leader with balanced coordination of desired human resources deliverables and stakeholder needs. Creative, effective, empowering.
Skills
Employee Relations
Written Communication
Leadership
Workforce Planning
Performance Management
Compensation Management
Employee Engagement
Training and Development
Business Process Mapping
Relevant Experience
10/2018 to Current
Senior Manager, Employee ExperienceAmazon.Com, Inc. – American Fork, UT,
Foster cross-functional relationships to connect managers and employees and improve overall efficiency.
Collaborate with stakeholders across organization to maintain proper flow of strong communication and execution of planned initiatives and projects.
Liaise between multiple business divisions to improve communications.
Manage other HR staff and oversee completion of tasks and initiatives.
Follow programs closely to assess effectiveness and make proactive changes to meet changing demands.
Collaborate with cross-functional departments to create, manage and maintain AssureSign electronic signature software, cutting orientation time by 60%.
Design, implement, and recommend best practices in the application of HR processes, systems and policies for all aspects employee lifecycle
Utilize SmartSheet to automate employee Status Change Form process and created dashboards for leadership to track changes, resulting in 100% accuracy completion rate.
Partner with senior leadership teams to create and implement forward-thinking initiatives to improve employee engagement, retention, and recognition.
Designed Enterprise's first employee recognition program, The Pillars of Excellence Awards, and promote it by creating videos, memes, and other creative outlets in order to drive enthusiasm and participation.
Design, distribute and analyze employee surveys, providing guidance to leadership team as it relates to employee engagement and satisfaction.
Developed and maintain visual workflows for various processes in order to help managers understand and carry out human resource functions.
06/2016 to 10/2018
Human Resources Manager, FBRCancer Treatment Centers Of America – Newnan, GA,
Partnered with the COO, VP of Operations, and Director of Clinical Services to align human resource programs and strategic goals of company with 19 offices and more than 650 employees
Structured compensation packages according to market conditions and budget demands
Developed and conducted trainings for field leadership to include Performance Management, Employee Relations, and Progressive Discipline
Created and implemented forward-thinking initiatives to improve employee engagement and retention, effectively reducing turnover by 10%
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training to managers for more than 100 new employees annually
Promoted employee buy-in of organizational objectives by developing strong mentor program for new team members and conducting regular town hall meetings for established employees
Led and provided direction for human resources team of 5, including a Generalist, a Coordinator, and a recruiting team
Monitored and handled all employee claims, including performance-based and harassment incidents
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
03/2015 to 01/2016
Director of Human ResourcesProampac – Claremont, NH,
Worked with executives and management to align human resource programs and strategic goals of company with 45 US based terminals encompassing 450 employees
Led annual marketing of benefit plans, cost and budget analysis, and development and presentation of employee enrollment and educational materials
Implemented self-funded insurance plan that saved roughly $1M annually
Instructed senior leaders on appropriate employee corrective steps
Monitored and handled all employee claims, including performance-based and harassment incidents
Implemented UltiPro HRIS system to convert all payroll, recruiting, and benefit programs
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
Helped change organizational culture to overcome strong resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
Developed company personnel policies, standard operating procedures and employee handbooks
07/2007 to 03/2015
Human Resources ManagerMHF Services – City, STATE,
Worked with executives and managers to align human resource programs with strategic goals of company with eight US based offices and 2 plant locations in TN
Implemented Performance Management System, ensuring goals and competencies aligned with Job Descriptions as well as providing a process for timely reviews
Automated Business Expense Reimbursement process from Excel Spreadsheets to Concur SAP
Developed employee intranet, using PHP platform
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Accurately maintained payroll and benefits for employees in various locations and diminished financial discrepancies through payroll audits and reconciliation of benefit invoices.
Managed Human Resources process in acquisition of plant facility located in TN
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Other Professional Experience
University of Pittsburgh Medical Center
Senior Financial Analyst 11/06-07/07
Senior Accountant 03/06-11/06
General Nutrition Centers Inc.
Senior Accountant II 05/02-03/06
Senior Accountant I 05/01-05/02
Staff Accountant 11/98-05/01
Education
Expected in
Certificate: Human Resources Management La Roche College - Pittsburgh, PA GPA:
Expected in
Bachelor of Science: Accounting Indiana University of Pennsylvania - Indiana, PA GPA:
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