Senior Leasing Manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in record keeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Skills
Performance optimization strategies
Maintaining closing ratios
Leasing reports
Tenant communication skills
Team Leadership
Department oversight
Marketing expertise
Financial budgeting and reporting
Affordable housing programs knowledge
Staff Management
Education
Institute of BankingPonce Puerto Rico, Expected in 06/1982 ā āAssociate of Arts:Banking And Financial Support Services - GPA:
University of Puerto RicoSan Juan, PRExpected in 05/1986 ā āBachelor of Science:Business Administration And Management - GPA:
Work History
Jamestown Properties - Senior Leasing Manager North Charleston, SC, 04/2008 - Current
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Managed daily and weekly marketing and leasing plans.
Created, coordinated and engaged in marketing campaigns.
Developed and implemented tactical marketing plans.
Monitored performance of individual leasing agents and coached on successful strategies.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Established strong, professional relationships with property managers and residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Organized and participated in marketing meetings on a monthly basis to give leasing staff opportunity to ask questions and provide forum for issues to be addressed.
Boosted occupancy 27% by leveraging market knowledge and successful promotional strategies.
Assessed property every 27 days, compiled information and wrote reports regarding findings for submission to Regional.
Cushman & Wakefield - Director of Leasing Grand Rapids, MI, 06/2006 - 04/2008
Drafted comprehensive marketing and leasing plans.
Created proposals, lease offers, and documents for incoming and current tenancies.
Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
Developed and implemented resident activities and identified problem vacancies.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Maximized rental income while minimizing expenses through effective planning and control.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Analyzed and evaluated monthly and quarterly financial statements.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Developed, reviewed and submitted property operating and capital budgets.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Administered property-related budgets, reviewed invoices and tracked costs.
Maintained sufficient number of units market-ready at all times.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Decreased operating costs by 15% by implementing cost control procedures.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 62% revenue increase.
Organized promotional events and interacted with community to increase sales volume.
Created and launched new online marketing strategies, resulting in 125% sales increase.
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
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