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senior lead technician resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Diligent Lead Technician skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality communications systems..

Skills
  • Remote Support Management
  • Repair
  • Power Tools
  • Hand Tools
  • Predictive and Preventive Maintenance
  • Technical Support
  • System Imaging
  • Commercial construction
  • Repair services
  • Equipment calibration
  • Time management
  • Staff education and training
  • Mechanical Knowledge
  • Assembly and production
  • Blueprints and schematics
  • Project Management
  • Safety and compliance
  • Performance improvement
  • Troubleshooting
  • Construction management
Work History
03/2010 to 03/2020 Senior Lead Technician Stanley Steemer International, Inc. | Pennsauken, NJ,
  • I worked closely with network administrators and server engineers to deliver quality service.
  • I planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • I diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • I coordinated installation of new users and relocations of existing users.
  • I analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • I read blueprints and schematics to correctly place equipment.
  • I set up networks and computers for business and residential customers.
  • I responded to service requests during and after business hours.
  • I researched and recommended network and data communications hardware and software.
  • I developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • I performed construction operations and installation of telecommunications towers for several telecom companies.
  • I installed and configured new devices and system components.
  • I prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • I used Microsoft Word and other software tools to create documents and other communications.
  • I completed minor preventative maintenance and mechanical repairs on equipment.
  • I received and processed stock into inventory management system.
  • I offered friendly and efficient service to all customers, handled challenging situations with ease.
  • I installed, terminated and tested Cat5E cables in many different settings to BICSI standards.
  • I installed, terminated, and tested Cat6 cables in Military buildings, hospitals, and retail stores.
  • I installed, terminated and tested fiber optic cables of different speeds and number of fiber strands. Terminated both anerobic and pre polished uni-cam terminations.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • I actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • I worked hands on with the Army Corp of Engineers to make sure site was up to all codes.
09/1999 to 01/2010 E5 Sergeant US Army Reserves | City, STATE,
  • I documented findings and all actions taken.
  • I inspected all vehicle systems to assess function and uncover defects.
  • I ordered parts necessary for vehicle repairs and new installations.
  • I completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • I installed new systems and components in vehicles.
  • I used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • I disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
  • I performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • I troubleshot and diagnosed problems with brakes, steering and transmissions.
  • I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • I maintained energy and enthusiasm in fast-paced environment.
  • I worked flexible hours; night, weekend, and holiday shifts.
  • I prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • I developed team communications and information for meetings.
01/2007 to 12/2009 Lead Technician Black Box Network Services | City, STATE,
  • I worked closely with network administrators and server engineers to deliver quality service.
  • I planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • I coordinated installation of new users and relocations of existing users.
  • I diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • I analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • I installed and configured new devices and system components.
  • I researched and recommended network and data communications hardware and software.
  • I read blueprints and schematics to correctly place equipment.
  • I responded to service requests during and after business hours.
  • I set up networks and computers for business customers.
  • I completed minor preventative maintenance and mechanical repairs on equipment.
  • I offered friendly and efficient service to all customers, handled challenging situations with ease.
  • I actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • I performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • I handled day-to-day running of Army Corp of Engineers jobs, ensuring high levels of productivity and progression.
  • I developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • I used Microsoft Word and other software tools to create documents and other communications.
  • I managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • I demonstrated respect, friendliness and willingness to help wherever needed.
  • I resolved conflicts and negotiated mutually beneficial agreements between parties.
  • I delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • I developed and maintained courteous and effective working relationships.
Education
Expected in to to No Degree | Automotive Mechanics Ashland Community And Technical College, Ashland, KY GPA:
Expected in 06/1999 to to High School Diploma | East Carter County High School, Grayson, KY GPA:
Accomplishments
  • Major Projects Include Project Manager over Cost Plus World Market stores across the United States.
  • Was top of my class in All Wheel Diesel Mechanic school at Ft. Jackson, SC.
  • Became youth minister at Carter Christian Church in Grayson, KY.
Affiliations

Church Youth Minister

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Resume Overview

School Attended

  • Ashland Community And Technical College
  • East Carter County High School

Job Titles Held:

  • Senior Lead Technician
  • E5 Sergeant
  • Lead Technician

Degrees

  • No Degree
  • High School Diploma

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