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Senior It Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dependable and goal-oriented IT Specialist with more than 10 years of experience in maintaining in-house IT systems and providing comprehensive customer support. Experienced Information Technology Administrator with a demonstrated history of working in the computer networking industry.

Highly skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

Skills
  • Active Directory
  • Backup Exec
  • Computer hardware
  • Customer Service
  • DHCP - DNS
  • Firewall
  • Phone support
  • Help Desk
  • Microsoft Exchange
  • Network Administrator
  • Problem-solving skills
  • Software Installation
  • System Administration
  • Technical Support
  • Troubleshooting
  • Maintenance and repair
  • System installations
  • Ability to analyze reports
  • Multitasking
  • Flexible
  • Problem resolution
  • System updates
  • Server improvements
  • Infrastructure updates
  • Diagnosing issues
  • Specifications understanding
  • Technical support
  • Server and System Administration
  • Troubleshooting and Maintenance
  • Network repairs and maintenance
  • Disaster recovery procedures
  • Training and Development
  • Time management
  • Analytical
Experience
03/2016 to 09/2020 Senior IT Specialist Ibm Corporation | Indianapolis, IN,
  • Maintained 200+ Windows computers and peripherals, including all Configuring and Monitoring.
  • Installed 200+ desktop computers during a companywide upgrade.
  • Diagnosed, Troubleshoot, and Resolved hardware, software, or other system problems, and replaced defective components when necessary.
  • Deployed and maintained of Microsoft Services such as AD, DHCP, DNS, WSUS and file and storage services.
  • Maintained and Administer computer systems and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Provided Help Desk-based IT phone support to end-users, including troubleshooting, server support, and customer service.
  • Became a trusted resource through high-level problem-solving skills.
  • Deployed and Maintained Microsoft Skype for Business.
  • Maintained proper Warehouse Management System.
  • Network Administrator, Charm University of Tehran, Tehran, IR ( 2 Years ).
  • O Launched and maintained university website o Diagnosed, troubleshoot, and resolved hardware, software or other system problems o Replaced defective components whenever was necessary.
  • O Launched new services to improve the internal network.
  • Network Administrator, Royesh Magazine, Tehran, IR
  • Launched and maintained internal network.
  • Launched new services to improve the internal network.
  • O Diagnosed, troubleshoot, and resolved hardware, software, or other system problems.
  • 2 Certificates o Windows Server 2008 R2, Mojtama Fani, Tehran, IR (2013) o MCSA, Mojtame Fani, Tehran, IR (2014) o CCNA, Mojtame Fani, Tehran, IR (2014) o CCNP: Switch & Route & Tshoot, Sematec, Tehran, IR (2015) o VMware, Kahkeshan, Tehran, IR (2016) Skills.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Determined and alleviated hardware, software and network issues.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
  • Planned, tested and supported high-availability infrastructures.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Set up, optimized and managed network equipment.
  • Developed and tested company-wide servers for printing, file storage and applications.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
12/2013 to 03/2016 Mobile Technician Cb Richard Ellis | Belmont, CA,
  • Answered normal and after-hours service calls.
  • Installed, set up and repaired devices and system components.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided IT and software trouble-shooting support to rest of the organization.
04/2011 to 09/2013 Network Administrator Aspirus | Rhinelander, WI,
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
  • Handled all maintenance tasks to promote improved network availability.
  • Developed and communicated Web site usage .
  • Worked closely with end users to solve problems related to hardware and software.
05/2010 to 11/2011 Network Technician Heico Corp. | Sunnyvale, CA,
  • Launched and maintained internal network.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Researched and administered system patch updates to maintain security and performance thresholds.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
Education and Training
Expected in 2005 Bachelor of Science | Computer Software Azad University of Tehran- North Branch, , IR GPA:
Certifications
  • Getting Started with Azure, Coursera, 2020
  • System Adminsitration and IT Infrastructure Services, Coursera, 2020
  • VMware Virtualization, Kahkeshan, Tehran, IR (2016)
  • CCNA, MFT Tehran, IR (2015)
  • CCNP, Switch & Route & Tshoot, Sematec, Tehran, IR (2015)
  • MCSA, Mojtame Fani, Tehran, IR (2014)
  • Windows Server 2008 R2, Mojtama Fani, Tehran, IR (2013)

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Resume Overview

School Attended
  • Azad University of Tehran- North Branch
Job Titles Held:
  • Senior IT Specialist
  • Mobile Technician
  • Network Administrator
  • Network Technician
Degrees
  • Bachelor of Science

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