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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Talented IT professional who specializes in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Skills
  • Systems Development Life Cycle (SDLC)
  • Team building & motivation
  • Managing off-shore resources
  • Directing staff of programmers and business analysis    
  •  Increased client satisfaction through proactive monitoring and communication
  • Project Management
  • Execution of strategic plans 
Work History
Senior IT Specialist, 09/2000 - Current
Ibm Corporation Iselin, NJ,
  • Project Manager of several projects, including the project to upgrade and move to hosted system, the client's software that manages all liability claims and safety incidents for Legal Services, Corporate Safety, Worker’s Compensation, General Liability and Risk Management departments.
  • Team Lead of the Electrical and Gas Distribution applications teams which involve compiling weekly status reports for management, assess and distribute support calls and enhancement requests to team members and monitor workload and time management for team.
  • Technical Project Manager for Facility Notification Software project and the Project Management Office Suite project which involved the architecture, installation, implementation, and administration of the software as well as providing all necessary PMO steps.
  • Develop, enhance and continued on-going support of applications written in .Net technologies utilizing Oracle and MS SQL server databases.
  • Perform liaison role in assisting business area in selecting and certifying third party vendor software packages for production environment.
System Specialist, 05/1998 - 09/2000
Abb Ltd San Jose, CA,
  • Maintain and add enhancements to a purchasing and accounts payable system written in Natural and COBOL at a large energy utility
  • Develop and support a material management system
  • Prepare files, create and customize reports
  • Utilized MVS-JCL, CICS, Adabas, and DB2 in programming efforts
  • Participated in disaster recovery procedures and correction of code for Year 2000 effort
Software Engineer, 05/1997 - 05/1998
Nortonlifelock Inc. FL, State,
  • Create, modify and enhance mainframe programs for a company that hosted loyalty rewards programs for fortune 500 companies.
  • Maintain and create screens for CRTs written in Natural.
  • Create adhoc reports on demand.
  • Create batch jobs and the JCL needed to run those jobs.
Call Center Manager, 11/1996 - 05/1997
Brightree , ,
  • Oversee day-to-day operations of a call center that included hiring, training and supervising call center employees.
  • Track call volume and adjust staffing as needed.
Education
Project Management: , Expected in 2012
-
IBM - Minneapolis, MN
GPA:
Certificate: COBOL, Expected in 1997
-
Hennepin Techical College - Eden Prairie, MN
GPA:
Bachelors of Arts: , Expected in 1989
-
University of Wisconsin - Madison, WI
GPA:

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Resume Overview

School Attended

  • IBM
  • Hennepin Techical College
  • University of Wisconsin

Job Titles Held:

  • Senior IT Specialist
  • System Specialist
  • Software Engineer
  • Call Center Manager

Degrees

  • Project Management
  • Certificate
  • Bachelors of Arts

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