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senior it project manager mission project analyst resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Systems Planning & Implementation. Building Cohesive Teams. Vendor Management. Leadership. Financial Analysis & Budgeting. Strategic Planning & Execution Expert project manager in the delivery of multifaceted, enterprise-wide systems and applications that provide innovative information technology services. Energetic in the planning and directing of technology based project activities through entire lifecycle using PMP Methodologies, PMBOK toolkit, and Agile processes. Highly motivated information services manager with over 20 years of leadership and management experience; 15 years experience in Information Technology, Information Systems, and Technical Project Management. Proven success in developing business cases and project plans including defining deliverables, resources, budget, key milestones, and performance indicators as well as assessing project risks for complex software development and infrastructure deployment projects. Adept at partnering closely with stakeholders to ensure the customer's critical to quality goals are achieved. Excellent written and oral communication skills with an executive presence. Recognized at every step of career for ability to "get things done" within tight timelines and challenging situations. Valued for quick adaptability and ease of integration into new projects to achieve immediate results. Multimillion-Dollar IT Project Management * Software Development Lifecycle (SDLC) * Build Strategic Relationships Continuous Process Improvement * Service Management Requirements Gathering & Documentation * Business Analysis * Root Cause Analysis Efficient task prioritization * Skillfully direct meetings * Develop presentation & training materials Business Process Transformation * Decision Maker Configuration Management & Change Control * Catalyst for promoting new ideas Succeeds where other may not
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
03/2009 to Present Senior IT Project Manager, Mission Project Analyst Abm | , ,
  • Key member of the Cyber Security and Information Technology Division instrumental in leading diverse project teams through definition, development and implementation of information technology driven projects involving cross-functional teams (internal IT staff, external vendors, subcontractors, and USAF government customers).
  • Has earned an admirable reputation for ability to tackle the most complex IT projects, undertaking those projects that contain a high degree of organizational and cultural changes and intense user resistance.
  • Received several awards and recognitions for her outstanding performance and perseverance.
  • Assumed the Control Account Management (CAM) responsibility for two accounts totally $3.5M.
  • Sought out for her project management skills and combined configuration change management expertise to lead the implementation of an artifacts configuration management process for the Systems Engineering Architecture and Requirements Division.
  • Drive multiple projects typically spanning multiple departments, from initiation through delivery ensuring completion of the project.
  • Managed key IT projects focused on integrating new technologies, infrastructure deployments, application development and the introduction of new tools and processes.
  • Participate in the initial analysis and validate feasibility of a new programs and projects, examining the external and internal issues, and formulating them into a preliminary business case.
  • Selected as a member of the Micro Soft Share Point 2010 Governance Board.
  • Established plans and schedules for projects and keep management informed of deviations throughout all phases of the project lifecycle.
  • Manage $3.5M Control Account, comparing actual costs of labor, material and other direct costs against budget following Earned Value Management Systems (EVMS) principles.
  • Achieving an ACWS Cost Variance of only 0.1% for the $2.4M CORE effort.
  • Develop and maintain service delivery relationships with USAF SCNC officials, Government Procurement Officers (GPOs), and third-party subcontractors to ensure the retention and increase of purchased services and products.
  • Provided "outstanding leadership and technical guidance in the planning and execution of the complex Honeywell Email Migration Project for the Satellite Control Network Contract" and recognized by the Honeywell Program Director via Silver Bravo Award for efforts.
  • Successfully transitioned all contract personnel to new enterprise Messaging Services infrastructure affecting > 700 employees and labor subcontractors.
  • HTSI SCNC employees (including legal partners of Honeywell) were relying on a locally managed, archaic messaging system that was not integrated with Honeywell's corporate messaging services environment.
  • This isolated environment resulted in missed corporate email notifications, inefficiencies and rework, as well as non-compliance of secure messaging policies.
  • Partnered with the company stakeholders, external government procurement officers, and USAF personnel to scope the project and define project deliverables, schedule and budget.
  • Identified project resources that included globally dispersed manager service providers and defined clear roles and responsibilities.
  • Executed all phases of the project adhering to the organization's project management processes and standards (based on the tools and curriculum of PMBOK) and delivered the required project artifacts.
  • Conducted regular status accounting via Phase Gate Reviews and Sr.
  • Leadership briefings.
  • This project was the single largest project in the contract's recent history requiring the magnitude of cultural change within the organization.
  • Over communication was essential and utilized all tools available to provide the employees with accurate and timely information.
  • Met the objective of building a strong company brand and focused on operational efficiencies by converting 100% of employees to Honeywell's corporate messaging services and implementing secure messaging features (encryption).
06/2006 to 01/2009 Director MIS Impact Confections, Inc | , ,
  • Recruited as hiring manager to develop and direct the overall information technology strategy for a SME process manufacturing company as well as provide senior project management for strategic software development efforts across three geographically dispersed sites.
  • Managed key IT projects focused on integrating new technologies, infrastructure deployments, application development and the introduction of new tools and processes.
  • Works with other departments to help identify work flow issues and resolution through use of technology.
  • Managed multiple projects simultaneously, working closely with cross-functional partners to outline project phases, schedules including milestones and major deliverable dates, as well as project budget capital & expense).
  • Coordinated testing resources and end-user testing activities including development of test plans, publishing testing schedule, defects logging, identifying and implementing solutions as well as monitoring progress throughout completion.
  • Liaise closely with executives and stakeholders to establish scope definition and deliverables and keep them informed of progress.
  • Identified any risks or barriers to executives and provided solutions to maintain scheduling goals.
  • Brought on board to lead a group of cross-functional team members and set direction for IT application development, reporting directly to the Executive Vice President and CFO.
  • Noted for leadership abilities and "made a giant step forward" in achieving departmental objectives.
  • Managed the overall coordination of a 15-month Application Development and Business Process Improvement project that introduced tighter inventory controls and streamlined accounting and operating practices.
  • Responsible for all phases of the project lifecycle including gathering business requirements, process modeling, analysis, design, development, testing and implementation.
  • Set project scope, priorities, deadlines and deliverable schedule.
  • Researched current operations and analyzed complex business problems to assess how automated systems could be utilized to solve day to day issues affecting inventory valuation and financial reporting.
  • Identified key change agents and leveraged their knowledge and experience to shape future functionality and ease of use.
  • Managed project following standard SDLC 'iterative' methodologies.
  • Developed and delivered training curriculum.
  • Performed proactive change management where appropriate to lesson the risks at time of 'go-live'.
  • Facilitated discussions and consensus among project stakeholders, department managers, IT resources and end users.
  • Gathered and documented requirements in use case format.
  • Generated test cases.
  • Hired resources with specific skill set (.Net, Visual Studio, C# programmer & SQL DBA) to see project through to completion.
  • Demonstrated strong interpersonal and communication skills to overcome barriers between different organizational units.
  • Delivered agreed upon objectives.
  • Completed MAS90/200 ERP software upgrade within first 6 months by applying formal project management methodology.
  • During the project 'Initiating' phase, worked closely with CFO to key department managers to analyze current state of software and boundary systems and generated a feasibility assessment.
  • Documented project scope, deliverables, risks, resources and project tools in the form of a project charter and secured stakeholder approval to launch initiative.
  • Conducted project 'Kick-off' with local and remote team members.
  • Utilized business analysis skills to gather requirements and document functional needs as well as secure resources, including contractor staff.
  • Developed and managed project plan by identifying milestones, supporting tasks, duration and interdependencies.
  • Ensured assigned individuals were executing the identified and assigned tasks and provided appropriate tracking and reporting per plan.
  • Executed change management process to address changes to project scope, schedule, cost and quality and advised decision makers on course of action.
  • Developed implementation plan.
  • Worked with key business units to identify changes to their operating procedure and training requirements.
  • At the completion of the project, coordinated 'anonymous' project retrospective and documented lessons learned for incorporation into future activities.
10/1999 to 05/2006 Program Manager IT Project Manager, Enterprise Change Manager, Service Delivery Manager Agilent Technologies/Hewlett Packard | , ,
  • Hired as a Service Delivery Manager and quickly promoted to IT Project Manager for the Global Data Center Operations organization responsible for providing IT services to all internal business units world-wide.
  • Served in a PMO capacity overseeing the efforts of multiple and concurrent initiatives, for diverse and globally dispersed, infrastructure deployment and migration projects.
  • Hands on experience with all aspects of project management and systems integration including defining requirements, budgeting, design, implementation, status reporting, risk assessment and support of the production, high-availability, test, development and DRP solutions with little or no management oversight.
  • Set and continually managed project expectations with team members and other stakeholders through the initiating, planning, executing, controlling and monitoring, and closure phases.
  • Plan and schedule project timelines and milestones using appropriate project management and reporting tools.
  • Maintained and granted access to project document management portal.
  • Designed and implemented the first cross-IT Change Management process applied to the Enterprise Oracle/ERP environment.
  • Owned operational responsibility for the execution of the Change Management and Release Management process across various competency centers within IT Hosting Services.
  • Scoped as an "Expert in Project Management" and noted as a "project champion".
  • Led a Global IT Project Team through a Multi-Year deployment of a $25 Million Oracle/ERP Infrastructure.
  • Directed a globally dispersed project team of 18 IT professionals through the various project phases utilizing standard project management methodology.
  • Planned the implementation of new server and network storage technologies across 3 geographies (>60 servers and >30 Tb of storage).
  • Participated in multiple global Disaster Recovery and Preparedness (DRP) planning and rehearsal projects.
  • Researched technical and functional product information for key decision making.
  • Strengthened the communication channels between 5 IT departments.
  • Established escalation points and processes for major release activities.
  • Developed and presented regular status updates, including phase reviews, to IT Management and Program Management Office.
  • Negotiated milestones, time-lines and resources.
  • Advised IT management of risks and formulated actionable plans to meet deliverables.
  • Demonstrated competence and exceptional escalation management skills during 'go-live' and 'stabilization' crisis periods.
  • Applied Organizational and Project Management skills to an Aggressive $1.8 Million Software Deployment project.
  • Gathered and analyzed business requirements for an enterprise level user access and provisioning tool for Agilent's global ERP Oracle system.
  • Translated end-user business requirements into final technical design documents.
  • Oversaw the completion of test documents, system and integration, and user documentation.
  • Collaborated with businesses on the feasibility of Segregation of Duties matrixes to meet SOX (Sarbanes-Oxley) audit compliance.
  • Championed the project, ensuring deliverables remained actively sponsored and on track during the project analysis and definition phases.
  • Responsible for the coordination of outsourced services (Sun Microsystems and Deloitte Consulting) as well as vendor management/relationship activities.
  • Managed and monitored detailed project plans, project budget, reports and presentations.
Education and Training
Expected in Bachelor of Arts | Communication Spanish University of North Dakota University of Vallodolid, , GPA:
Communication Magna Cum Laude Spanish
Expected in Lean Six Sigma (6*) Green Belt Certification. Control Account Manager (CAM) Certification Honeywell Technology Solutions, Inc. The CMII Model and Structuring and Managing Requirements from the Institute of Configuration Management. Agile Project Management, ASPE. PMP® and CAPM Prep Workshop, AME Group, Inc. Project Management Essentials through Technology Training and Computer Software Testing School, Metamor ITS, Colorado Springs, CO. OMP3 Standard Knowledge Course & WR-PM Methodology Overview, International Institute for Learning. Managing Multiple Priorities and Projects, Rockhurst University. High-Impact Decision Making, American Management Association. Leading Virtual Teams: Managing People at a Distance. Effective Communications Planning, Project Headway. (EVM) Earn Value Project Management: Management with the Lights On, Global Knowledge; Six Sigma White Belt Certification, Agilent Technologies, Inc. Currently pursuing PMP (Project Management Professional) certification through PMI (Project Management Institute). Active DoD SECRET security clearance. | , , GPA:
Interests
Member of Project Management Institute's (PMI) Pikes Peak Regional Chapter. 2006-2010 Run For The Wall (RFTW) Road Guard, 2009-2011 RFTW Colorado State Coordinator. 2006 & 2007 Director of Mountain Shadow Riders, Colorado Springs' chapter of Women On Wheels®. Alumni Coordinator for the University of North Dakota. Volunteer for United Airlines Disabled Ski Spectacular. Volunteer for Silver Key Senior Services Meals on Wheels program. Former Board Member of the San Diego Digital Multimedia Association. Former member of Pike's Peak New Horizons Band.
Skills
Account Management, business analysis, business case, Business Process Improvement, Configuration Management, encryption, document management, financial reporting, IT Management, logging, C#, Share Point, Oracle, Procurement, risk assessment, Sarbanes-Oxley, scheduling, software development, Software Testing, SQL DBA, Systems Engineering, systems integration, user documentation, vendor management, Visual Studio
Activities and Honors
Additional Information
  • COMMUNITY LEADERSHIP Member of Project Management Institute's (PMI) Pikes Peak Regional Chapter. 2006-2010 Run For The Wall (RFTW) Road Guard, 2009-2011 RFTW Colorado State Coordinator. 2006 & 2007 Director of Mountain Shadow Riders, Colorado Springs' chapter of Women On Wheels®. Alumni Coordinator for the University of North Dakota. Volunteer for United Airlines Disabled Ski Spectacular. Volunteer for Silver Key Senior Services Meals on Wheels program. Former Board Member of the San Diego Digital Multimedia Association. Former member of Pike's Peak New Horizons Band.

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Resume Overview

School Attended

  • University of North Dakota University of Vallodolid

Job Titles Held:

  • Senior IT Project Manager, Mission Project Analyst
  • Director
  • Program Manager IT Project Manager, Enterprise Change Manager, Service Delivery Manager

Degrees

  • Bachelor of Arts
  • Lean Six Sigma (6*) Green Belt Certification. Control Account Manager (CAM) Certification Honeywell Technology Solutions, Inc. The CMII Model and Structuring and Managing Requirements from the Institute of Configuration Management. Agile Project Management, ASPE. PMP® and CAPM Prep Workshop, AME Group, Inc. Project Management Essentials through Technology Training and Computer Software Testing School, Metamor ITS, Colorado Springs, CO. OMP3 Standard Knowledge Course & WR-PM Methodology Overview, International Institute for Learning. Managing Multiple Priorities and Projects, Rockhurst University. High-Impact Decision Making, American Management Association. Leading Virtual Teams: Managing People at a Distance. Effective Communications Planning, Project Headway. (EVM) Earn Value Project Management: Management with the Lights On, Global Knowledge; Six Sigma White Belt Certification, Agilent Technologies, Inc. Currently pursuing PMP (Project Management Professional) certification through PMI (Project Management Institute). Active DoD SECRET security clearance.

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