senior it project manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am a solutions-focused Senior Manager with successful 20-year career record leading mission-critical and cross functional IT projects in a matrix environment involving key stakeholders and team members at various locations. My background includes strong leadership and expertise in systems development, vendor management, operational improvements, and managing business application and infrastructure projects from inception through successful implementation. Talent for managing complex projects within tight budgets and deadlines. Core Strengths Project Management Professional (PMP) and ITIL v3 Foundation certified Strong Big 4 Consulting customer focused experience Comprehensive knowledge of Project Management Methodology Proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, and Visio
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • IT Manager, Deloitte Consulting, Massachusetts 1998 - 2011 High-profile professional-services organization focused on providing premium client services Manage large, complex IT projects supporting clients with accountability for strategic planning and execution, change management, and operational improvements.
  • Key Accomplishments Collaborated with key stakeholders to prioritize business initiatives to improve performance measures.
  • Improved project turnaround and forecasting by successfully reinstating the Software Development Methodology through the formalization of project deliverables, sign-off procedures, and change control management procedures at each phase of software development lifecycle.
  • Prepared a business case, achieved buy-in from key stakeholders on a one-year $1.2 million budget project plan, managed requirements across multiple stakeholders, coordinated resources from multiple functional teams, and successfully implemented the solution within tight budgets and deadlines.
  • Generated more than 50% operational improvements by transitioning a key business component from an inefficient legacy system to a Web-based system to support the consolidation and delivery of up-to-date account information Generated more than 30% improvement in operational efficiencies by managing a cross-functional team for developing and implementing a Web-based interface to facilitate a cross-platform information lifecycle management (Archive & Purge) solution to purge 110+ million records from mainframe initially and 20+ million records during consequent years.
  • Reduced impact on the project due to a sudden transition of 20 key resources by successfully managing a training program.
  • Developed a detailed training curriculum for technical, functional, and standard processes Executed a very time-sensitive and aggressive training schedule to help new resources hit the ground running within short period of time.
01/2011 to Present Senior IT Project Manager Conduent Incorporated | , ,
  • Scrum Master Workshop.
  • Microsoft Project.
  • Scheduling and Cost Control.
01/1994 to 01/1998 Senior Consultant Marsh & Mclennan Companies, Inc. | , ,
  • Provider of custom information technology and business process outsourcing solutions.
  • Offered IT consulting expertise evaluating, defining, and implementing custom plans and solutions to maximize client organizations' technology capabilities.
  • Key Accomplishments.
  • Contributed extensively to an initiative to help secure 66% of federal funding to support state operations by rolling out an extensive and time-sensitive project plan to develop, integrate, and implement new requirements to comply with the federally mandated policies.
01/1982 to 01/1994 Associate Consultant Allstate | , , India
  • World-leading information technology consulting, services, and business process outsourcing organization.
  • Oversaw client engagements to support IT projects for a multi-industry client base.
  • Served in a variety of capacities, including Business and Programming Analyst and Project lead.
  • Key Accomplishments Led an initiative to manage and orient a pool of dedicated resources to support a banking application for a data processing center supporting 12 savings banks across five boroughs in New York.
  • Managed system testing for a Material Control System using a test analyzer tool to determine the percentage of program code being tested for a given set of test scenarios.
Expected in to to Post Graduate Diploma | , , GPA:
Expected in to to Automatic Computation (Numerical Analysis) | University of Roorkee, , GPA:
Expected in to to Master of Science | Applied Mathematics Karnataka University, , GPA:
Applied Mathematics
Analyst, art, Automation, banking, benefits, Budget, business process, hardware, consulting, Cost Control, client, data processing, delivery, functional, information technology, insurance, Team Leadership, managing, Microsoft Project, Enterprise, Network, policies, Programming, Project lead, Project Planning, real-time, scaling, Scheduling, Scrum, validation

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Resume Overview

School Attended

  • University of Roorkee
  • Karnataka University

Job Titles Held:

  • Senior IT Project Manager
  • Senior Consultant
  • Associate Consultant


  • Post Graduate Diploma
  • Automatic Computation (Numerical Analysis)
  • Master of Science

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