(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Senior-level IT Executive with 8 years of complex project management and software development experience to support IT operations. My background is very successful in IT implementation, deployment and presentation. I will continue to successfully coordinate project work to mitigate risks and solve technical issues while providing IT budget oversight.

  • Business Development
  • Help Desk Operations
  • Mobile Device Deployment
  • Software deployment management
  • Debugging
  • Computer imaging
  • Virus and malware prevention
  • Web Security
  • Project Management
  • Agile
  • AWS, EC2, S3
  • Azure
  • Python
  • Java, JavaScript
  • DevOps
  • Windows
  • Macintosh
  • Office 365
  • Bomgar, Nacar
  • RDP
  • Microsoft SCCM
  • MySQL, NoSQL
  • PostgreSQL
  • MorphoManage
  • Cisco Finesse, Cisco AnyConnect
  • Citrix, Xenapp
  • 2 MFA, GoogleAuth and Microsoft Authenticator
  • Kubernetes
ITT Technical Institute Norwood, OH, Expected in 05/2017 Associates : Business Management - GPA :
University of Cincinnati Cincinnati, OH Expected in 08/2018 Bachelor Of Applied Science : Psychology - GPA :
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Achieved low downtime by introducing Azure for deployment and development projects.
Work History
Fujifilm Diosynth Biotechnologies - Senior IT Operations Admin
Bothell, WA, 07/2020 - 09/2021
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Managed and monitored installed systems for highest level of availability.
  • Maintained service schedule for software and hardware.
  • Produced reports on engineering data such as success rates and remedial requirements.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided leadership for continual management and employee training initiatives.
  • Created and documented Inventory and Depreciation lists.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Assisted with migration from Outlook to O365.
  • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
  • Configured, installed and tuned windows-based systems for performance in Oracle databases.
Pomeroy Systems, Inc. - Senior IT Executive
City, STATE, 12/2015 - 07/2020
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Coordinated IT Deployment projects, defined scope, and managed milestones.
  • Tracked expenditures, schedule and IT systems performance progress in ManageEngine and CrowdStrike.
  • Influenced and directed IT infrastructure to drive key business strategies and processes.
  • Configured and implemented IT initiatives to produce measurable business value.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Hired and built an agile and responsive teams to maintain cloud-based and stand-alone systems.
  • Performed actions for inventory and depreciation in maintained systems - Windows and Mac.
  • Reimaged and cleaned Windows and Mac systems.
  • Managed a group of 10 IT Engineers and worked together to resolve issues.
  • Analyzed existing VoIP networks and computer systems.
  • Installing network hardware modules including IP and PBX communication servers.
  • Added network users and managed businesses’ phone permissions.
  • Created permissions and users for software and applications.
  • Created BitLock recovery keys and configured OPENVPN GUI files and file creation.
  • Created and managed accounts within Office 365 and OneDrive.
  • Design and execute various Cisco Unity configurations.
  • Performed DNS flushes and ipconfig assistance.
  • Performed Patch management and managed issues with packet loss.
  • Performed migrations and integrations from AWS to Azure.
  • Migrated laptops and desktops from Win7 to Win10.
  • Migrated client’s business mobile devices from mobileiron to jamf cloud.
  • Created user accounts and device management through Azure AD.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
  • Created secure custom JavaScript, HTML and CSS coding to prevent network threats.
Citibank - IT Engineer II
City, STATE, 05/2013 - 12/2015
  • Managed backup and recovery of valuable financial data assets to safeguard availability and comply with applicable regulations.
  • Updated and modified Falcon to maintain required performance metrics and safeguard against security flaws.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Defined and documented technical support best practices for all system and software technologies.
  • Resolved system, hardware and telephone issues within two hours, improving efficiency among departments.
  • Assisted users with password resets for Citrix, XenApp and Windows.
  • Helped users with their Nacar Desktop and assisted with resolving errors when trying to connect to Nacar.

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School Attended

  • ITT Technical Institute
  • University of Cincinnati

Job Titles Held:

  • Senior IT Operations Admin
  • Senior IT Executive
  • IT Engineer II


  • Associates
  • Bachelor Of Applied Science

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