Senior-level IT Executive with 8 years of complex project management and software development experience to support IT operations. My background is very successful in IT implementation, deployment and presentation. I will continue to successfully coordinate project work to mitigate risks and solve technical issues while providing IT budget oversight.
Skills
Business Development
Help Desk Operations
Mobile Device Deployment
Software deployment management
Debugging
Computer imaging
Virus and malware prevention
Web Security
Project Management
Agile
AWS, EC2, S3
Azure
Python
Java, JavaScript
DevOps
Windows
Macintosh
Office 365
Bomgar, Nacar
RDP
Microsoft SCCM
MySQL, NoSQL
PostgreSQL
MorphoManage
Cisco Finesse, Cisco AnyConnect
Citrix, Xenapp
2 MFA, GoogleAuth and Microsoft Authenticator
CRM SALESFORCE
Kubernetes
Education
ITT Technical InstituteNorwood, OH, Expected in 05/2017 – –Associates:Business Management - GPA:
University of CincinnatiCincinnati, OHExpected in 08/2018 – –Bachelor Of Applied Science:Psychology - GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 20 staff members.
Achieved low downtime by introducing Azure for deployment and development projects.
Resolved issues related to operational components for LAN, WAN and voice systems.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Participated in system development life cycle from requirements analysis through system implementation.
Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Managed and monitored installed systems for highest level of availability.
Maintained service schedule for software and hardware.
Produced reports on engineering data such as success rates and remedial requirements.
Executed troubleshooting and server support in both in-person and remote situations.
Provided leadership for continual management and employee training initiatives.
Created and documented Inventory and Depreciation lists.
Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Assisted with migration from Outlook to O365.
Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
Configured, installed and tuned windows-based systems for performance in Oracle databases.
Pomeroy Systems, Inc. - Senior IT Executive City, STATE, 12/2015 - 07/2020
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Coordinated IT Deployment projects, defined scope, and managed milestones.
Tracked expenditures, schedule and IT systems performance progress in ManageEngine and CrowdStrike.
Influenced and directed IT infrastructure to drive key business strategies and processes.
Configured and implemented IT initiatives to produce measurable business value.
Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Hired and built an agile and responsive teams to maintain cloud-based and stand-alone systems.
Performed actions for inventory and depreciation in maintained systems - Windows and Mac.
Reimaged and cleaned Windows and Mac systems.
Managed a group of 10 IT Engineers and worked together to resolve issues.
Analyzed existing VoIP networks and computer systems.
Installing network hardware modules including IP and PBX communication servers.
Added network users and managed businesses’ phone permissions.
Created permissions and users for software and applications.
Created BitLock recovery keys and configured OPENVPN GUI files and file creation.
Created and managed accounts within Office 365 and OneDrive.
Design and execute various Cisco Unity configurations.
Performed DNS flushes and ipconfig assistance.
Performed Patch management and managed issues with packet loss.
Performed migrations and integrations from AWS to Azure.
Migrated laptops and desktops from Win7 to Win10.
Migrated client’s business mobile devices from mobileiron to jamf cloud.
Created user accounts and device management through Azure AD.
Monitored automated build and continuous software integration process to drive build/release failure resolution.
Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Wrote code and developed tools and integrations to meet cross-platform user needs.
Created secure custom JavaScript, HTML and CSS coding to prevent network threats.
Citibank - IT Engineer II City, STATE, 05/2013 - 12/2015
Managed backup and recovery of valuable financial data assets to safeguard availability and comply with applicable regulations.
Updated and modified Falcon to maintain required performance metrics and safeguard against security flaws.
Maintained familiarity with API and authentication mechanisms for supported products.
Activated accounts for clients interested in new services.
Monitored systems in operation and input commands to troubleshoot areas.
Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Defined and documented technical support best practices for all system and software technologies.
Resolved system, hardware and telephone issues within two hours, improving efficiency among departments.
Assisted users with password resets for Citrix, XenApp and Windows.
Helped users with their Nacar Desktop and assisted with resolving errors when trying to connect to Nacar.
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