A proven visionary and strategic leader, who translates business strategies into maximum profits consistent with the best interests of shareholders, customers, employees, and the public. An adept IT professional who is skilled in Project Management and knowledgeable in Demand Management; with a proven track record of implementing the necessary controls to ensure financial framework and IT infrastructure compliance. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.
STRATEGIC PLANNER Achieved multi-million dollar cost savings, aligning resources, staff, processes, and products/services to meet the needs of customers in the current market through measurement, analysis defining corporate goals, improving process workflows, and enhancing product offerings.
PROVEN LEADER AND INFLUENTIAL COMMUNICATOR proficient at developing and coaching teams to excel; improve overall cohesiveness and productivity and effectively collaborate with all levels of an organization.
CREATIVE PROJECT MANAGER with a passion for analyzing and resolving issues in order to improve the visibility and performance of key departments. Develop and implement effective loan structures, solution-based approaches.
AREAS OF EXP ERTISE
Business & IT Planning
Budgeting and Procurement
Staff Mentoring & Coaching
IT Infrastructure & Standardization
ITIL v.8 Foundations ** Global Knowledge * Schaumburg, IL
MCTIP Training * Global Knowledge * Schaumburg, IL
CCNA * Global Knowledge * Schaumburg, IL
Project Management Professional (PMP) * Global Knowledge * Chicago, IL
Certified Information Systems Auditor (CISA) * Global Knowledge * Chicago, IL
Orchestrated the implementation an office build out and consolidated two offices into the new location, resulting in greater efficiency, streamlined operations and savings of over $600K.
Established video conferencing which constituted a new travel policy with effective controls, resulting in greater efficiency and consistency in travel planning and a $150K reduction in costs.
Lead on coordination and implementation for two predictive maintenance projects in the data center on the Power Distribution Units which reduced internal energy losses at the PDU saving the company $5,250,000 in revenue.
Senior IT Manager January 2012 to CurrentCountry Club Hills, IL
Provide senior-level strategic direction and define corporate goals and value propositions to improve lending growth and client service at The International Code Council.
Lead Information Technology organization of 125 employees and third party vendors such as Appia / Buchanan.
Lead the architecture, design, implementation, and oversight of the global infrastructure.
Partner with the CEO / COO / CFO management team and provide guidance on infrastructure, risk and compliance.
Develop process improvements through the use of relevant information technologies.
Prioritize organizational activities project work, systems support, and solution design.
Develop and maintain a secure, high-availability, high-performance, scalable infrastructure through design, recommendation, implementation and remediation of network and systems hardware, software, services and processes.
Team leader, who mentors with purpose, recognizes results, builds strong relationships, enhances knowledge through training, and open communication.
Manage relationships and negotiate contracts with strategic ICC vendors.
Ensure maximum uptime and performance for both back-office business systems and client-facing online software products for end-users across seven ICC's sites with 350 users.
Collaborate with key stakeholders to develop an infrastructure roadmap that leverages current technologies to align with short and long term business objectives.
Data Center Senior Technical Analyst January 2008 to January 2012Walgreen Company － Mount Prospect, IL
Delivered a complete range of 24/7 IT support for data center issues in the event of interruptions to the service (for example: power outages or equipment failure).Resolved mission-critical issues.
Implement data center build and migration projects.
Designed and built data center floor layout; cabinet equipment placements; power management, intra-rack connectivity and port schedules; as well as, power circuits and panels, and structured cabling.
Provide support for IT management software, handling enterprise systems, security, networks, storage, applications, databases and more.
This enterprise IT infrastructure had over 17,000 servers, and has managed IT assets and data located in all 50 states.
Responsible for the vBlock and Flex Pod converged infrastructure that supports 1000 apps and 17,000+ users Recognized a deficiency in virtual resources and developed a solution for reclamation.
Implemented four vBlock 340's capable of 99.99% up time.
Migrated over 400 servers hosting over 100 of Walgreen's top tier applications to vBlock architecture.
Implemented disaster recovery failover between data centers for all Top Tier servers hosted on the vBlock.
Implemented a suite of logging, monitoring, and analytic tools enabling the Team to be proactive in responding to possible issues within the virtual environments.
Configured and troubleshot switches such as, Cisco, and Brocade.
Ensured project timelines and deadlines were met related to hardware/software, and equipment provisioning.
Performed operating system patches, software code upgrades, and routine hardware configuration.
Installed, configured and managed VMware ESX hosts, App-V.
Performed maintenance of Microsoft Windows Server Operating Systems.
Systems Engineer January 2004 to January 2008JPMorgan Chase Company － Chicago, IL
Maintained a 99.9 percent uptime by aggressively analyzing the server environment utilizing the systems management tools.
Administered centralized user access, single sign-on, user provisioning and identity management applications.
Evaluated and supervised Change Management schedules to enhance quick recognition of schedule outages.
Liaison for trouble resolutions, and root-cause analysis of performance-related issues to the business units.
Monitored the Bank One server environments via the use of systems management tools such as SMARTS, TEC, Net Cool, Compaq Insight Manager, Tivoli, Cockpit and Service Center.
Responsible for technical analysis, maintenance and troubleshooting of Servers (MS Windows, Linux, HP-UX, Solaris), as well as Implemented system changes, patches and operating system upgrades.
Monitored server availability and performance systems in a global environment.
Responded to and troubleshoot alarms as well as supported the systems in a timely manner within set guidelines and procedures according to ECC standards and processes.
Bachelor of Science : Information Technology / Organization ManagementUniversity of Phoenix － Phoenix, AZGPA: GPA: 3.78 Member of the National Society of Collegiate ScholarsInformation Technology / Organization Management GPA: 3.78 Member of the National Society of Collegiate Scholars
Budgeting, business strategies, business systems, cabling, CCNA, Change Management, CISA, Cisco, Coaching, Compaq, hardware configuration, hardware, network and systems, Contract Negotiations, negotiate contracts, Council, client, databases, direction, disaster recovery, financial, Functional, HP-UX, Information Systems, Information Technology, IT management, IT support, ITIL v, layout, Team leader, Linux, logging, market, Mentoring, access, back-office, excel, Microsoft Windows, MS Windows, migration, COMMUNICATOR, enterprise, networks, Operating Systems, operating system, organizational, Performance Management, processes, improving process, Procurement, Project Management, quality, quick, Risk Management, Servers, Solaris, STRATEGIC, structured, Supervision, switches, systems management, technical analysis, systems support, Tivoli, troubleshoot, troubleshooting, upgrades, Vendor Management