Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Multi-talented Senior IT Manager with two decades of technological experience and critical acumen - well-versed and highly effective at developing, executing and directing key improvements to realize challenging business goals. Visionary leader with solid success leading globally dispersed team, to attain superior results through innovation, collaboration and partnerships. Adept at driving team performance, fulfilling IT strategies, and making data-supported recommendations to customers.

  • Delivery Leadership
  • Coaching & Mentorship
  • Critical Thinking
  • Cross-Functional
  • Collaboration
  • Negotiation
  • Solution Architect
  • Enterprise Resource Planning
  • Key Performance Indicators (KPIs)
  • Value Stream Mapping
  • Pareto & Data analysis
  • Innovation
  • Program Management
  • Process Improvement
  • Cloud Enablement
  • Enterprise Transformation
  • Stakeholder Management
  • Application Life Cycle Mgmt
  • Vendor Relations
  • People Management
  • App Modernization
  • DevOps Engineering
  • Data Analytics
Professional Experience
Senior IT Manager, 09/2013 to Current
Coupa SoftwareReno, NV,


  • Led a globally distributed team of seasoned Functional analysts, responsible for all aspects of Order to Cash workstream
  • Championed as architect, provided oversight of critical project delivery ensuring mitigation of roadblocks, and facilitating cross-functional interaction
  • Collaborated with business counterparts to translate complex business requirements into scalable and efficient IT solutions
  • Developed and maintained effective relationships with key stakeholders to extend systems capabilities that resolved business problems and streamline cash flow
  • Implemented complex integrations like Rimilia SAAS solution that achieved overall 21% increase in automated customer payments application via Checks and EDI in Americas that led to resource reduction
  • Evaluated emerging new technologies for opportunities of application rationalization including evaluation of automation through RPA, new Digital payment partners, Data analytics over cloud
  • Application life cycle management of critical systems for RImilia including privileged access, audit, security compliance and DR strategy
  • Involved in Business process improvement endeavors, led Rapid Improvement Events and helped implement Just Do it, under the lean principles of continuous improvement

Application Delivery

  • Overall delivery and upkeep of components of Finance receivables and projects modules with over 300 unique RICEW including integrations to multiple business partners and financial institutions through webservices with JSON, XML, Text files over the middleware framework (Oracle/WebMethods)
  • Integrations were designed with AWS and S3 storage services
  • Enabled the migration of legacy on-premise application onto cloud (AWS)
  • Achieved PCI compliance with the Credit Card payment gateway, across all Oracle EBS instances (CIO recognition)
  • Onboarded and maintained business partners (like Taylor Communications, Rimilia, Deloitte, D&B, CyberSource, Kyriba, Xerox, IBM Sterling, Warranty Systems)
  • Adhered to Gate process in projects execution along with QDC KPI metrics, ensuring to clear or report impediments in PSRs and to pro-actively secure Stakeholder buy-in with CRs
  • Partnerned with the global tax team to ensure the timely delivery of solutions on regulatory, audit and compliance needs, including emerging country specific e-Invoicing (Hungary, Turkey, Italy, Greece, Portugal, India), and evolving GDPR regulations

Center of Excellence

  • Ensured the availability, accessibility and integrity of all applications including Oracle EBS in the Receivables and Cash collections realm – includes patching, regression and keys maintenance
  • Achieved consistently 95% On time delivery with resolution to incidents
  • Successfully accomplished aggressive 10% incident reduction IT strategic goal over consecutive years, through effective pareto & deep root cause analysis
  • Pro-actively worked in the expansion of the knowledge bank to eliminate repeat incidents and requests
  • Ensured the prompt closure of sub-ledgers over the months, quarters and year-ends with no accounting and period-close concerns
  • Seldom breached the 100% First pass yield with changes implemented

Technical lead

  • Championed as a Scrum Master, leading a diverse group of scrums on various endeavors on complex finance module integrations like EDI payments, Direct Debits, Markup below Operating Income, OSMI reports, Aging Reports, CFDs
  • Introduced innovative and highly successful Data Monitoring tool with the AGILE development methodology, (as a first at the Enterprise Apps level )
  • Managed IT Governance, lead process improvement, Release management and governance of Technical Design quality
Developer/Analyst - Business Intelligence ERP, 12/2008 to 09/2013
AmdocsSeattle, WA,

Delivered multiple operational and visionary C-level Sales and backlog reports. Realized Transformational Revenue Forecasting reporting model, serving as a six month leading indicator of leads, opportunities, against current project engagements across a seasonally adjusted labor burn-rate. Instituted multiple operational tools to enhance project performance for the firm's engineered project services - ensuring margins are secured over planned milestones.

Consultative IT Services, 09/2005 to 12/2008
Websoft IncCity, STATE,
  • Involved in critical upgrade, conversion, enhancement and application improvement endeavors across various enterprises in the twin cities area viz., Pearson, Ceridian, Sonifi, Mortenson, Alcoa, Restuarants Inc
Associate Consultant, 10/2000 to 09/2005
WiproCity, STATE,
  • Progressively grew up in the ranks to serve as a techno-functional lead/consultant with the design and delivery of RICEW components across various versions of EBS focused on the Order Management and Financial modules (OM, INV, AR, AP, GL).
  • Led a team of 25 associates across OFSA testing cycle to ensure UAT success at Statestreet
  • Mentored and Coached upcoming developers to independent consultants
  • Served as technical and functional liaison to clients with onsite-offshore models

Clients included - Sony Electronics, Boeing, StateStreet, Pacificorp

Education and Training
Global MBA: Finance/IT/Business Strategy, Expected in 2021
Kelly School of Business, Alliance Manchester School of Business - ,
Bachelor of Engineering: Information Science and Engineering, Expected in
Bangalore University - ,
  • Multiple B2B Integrations with ERP along with Salesforce front end
  • SAAS integrations with ERP - Rimilia, Kyriba, AWS with S3, Azure
  • ERP data facilitation for Cloudera
  • App rationalization endeavors to simplify IT application landscape
  • Digital transformation of legacy systems
Additional Information
  • ERP: Oracle e-Business 111i10/12.1.3, Oracle Cloud Financials
  • Domain: Manufacturing, Finance, Engineering, Construction, Retail
  • Soft Skills: Leadership Coaching, 7 Habits of highly effective people
  • Hobby: Coaching Kids, Photography, Golfing, Hiking, Biking
  • Interests: Disruptive Technologies, Macro Economics, Sustainability


  • SAFe Advanced ScrumMaster
  • SAFe DevOps
  • AWS Foundation

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School Attended

  • Kelly School of Business, Alliance Manchester School of Business
  • Bangalore University

Job Titles Held:

  • Senior IT Manager
  • Developer/Analyst - Business Intelligence ERP
  • Consultative IT Services
  • Associate Consultant


  • Global MBA
  • Bachelor of Engineering

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