Senior It Manager resume example

Leadership

• Led a globally distributed team of seasoned Functional analysts, responsible for all aspects of Order to Cash workstream
• Championed as architect, provided oversight of critical project delivery ensuring mitigation of roadblocks, and facilitating cross-functional interaction
• Collaborated with business counterparts to translate complex business requirements into scalable and efficient IT solutions
• Developed and maintained effective relationships with key stakeholders to extend systems capabilities that resolved business problems and streamline cash flow
• Implemented complex integrations like Rimilia SAAS solution that achieved overall 21% increase in automated customer payments application via Checks and EDI in Americas that led to resource reduction
• Evaluated emerging new technologies for opportunities of application rationalization including evaluation of automation through RPA, new Digital payment partners, Data analytics over cloud
• Application life cycle management of critical systems for RImilia including privileged access, audit, security compliance and DR strategy
• Involved in Business process improvement endeavors, led Rapid Improvement Events and helped implement Just Do it, under the lean principles of continuous improvement

Application Delivery

• Overall delivery and upkeep of components of Finance receivables and projects modules with over 300 unique RICEW including integrations to multiple business partners and financial institutions through webservices with JSON, XML, Text files over the middleware framework (Oracle/WebMethods)
• Integrations were designed with AWS and S3 storage services
• Enabled the migration of legacy on-premise application onto cloud (AWS)
• Achieved PCI compliance with the Credit Card payment gateway, across all Oracle EBS instances (CIO recognition)
• Onboarded and maintained business partners (like Taylor Communications, Rimilia, Deloitte, D&B, CyberSource, Kyriba, Xerox, IBM Sterling, Warranty Systems)
• Adhered to Gate process in projects execution along with QDC KPI metrics, ensuring to clear or report impediments in PSRs and to pro-actively secure Stakeholder buy-in with CRs
• Partnerned with the global tax team to ensure the timely delivery of solutions on regulatory, audit and compliance needs, including emerging country specific e-Invoicing (Hungary, Turkey, Italy, Greece, Portugal, India), and evolving GDPR regulations

Center of Excellence

• Ensured the availability, accessibility and integrity of all applications including Oracle EBS in the Receivables and Cash collections realm – includes patching, regression and keys maintenance
• Achieved consistently 95% On time delivery with resolution to incidents
• Successfully accomplished aggressive 10% incident reduction IT strategic goal over consecutive years, through effective pareto & deep root cause analysis
• Pro-actively worked in the expansion of the knowledge bank to eliminate repeat incidents and requests
• Ensured the prompt closure of sub-ledgers over the months, quarters and year-ends with no accounting and period-close concerns
• Seldom breached the 100% First pass yield with changes implemented

Technical lead

• Championed as a Scrum Master, leading a diverse group of scrums on various endeavors on complex finance module integrations like EDI payments, Direct Debits, Markup below Operating Income, OSMI reports, Aging Reports, CFDs
• Introduced innovative and highly successful Data Monitoring tool with the AGILE development methodology, (as a first at the Enterprise Apps level )
• Managed IT Governance, lead process improvement, Release management and governance of Technical Design quality