Senior IT Consultant Resume Example
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SENIOR IT CONSULTANT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
10/2019 - 04/2020
Aaa Auto Club － Daytona Beach , FLSenior IT Consultant
- Supervised Teams scenarios for core operational outcomes in both the public and private sectors.
- Technical IT delivery (or consulting) experience in Dev, Test, and Cloud.
- Real-world DevOps and DevSecOps experience, delivering continuous integration and continuous delivery.
- Delivering optimal solutions facilitated by Azure Dev Ops, Jira, Microsoft Project and agile methodologies like Scrum.
- Strong attention to detail and collaborative communication.
- Collaborated with Engineering team to discuss successful sales techniques and ways to implement such strategies.
- Established quality standards and performed work according to project schedules.
- Worked closely with all stakeholders to identify business issues.
- Documented hardware and software installation procedures.
12/2018 - 05/2019
Mercury Systems － Huntsville , ALSenior Principal Program Manager
- Clearly defined milestones, reporting project status, issues/risks, mitigation plans, and creating operational documentation for deploying and maintaining data center facilities.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Strong technical knowledge, which encompasses data center technologies, design, electrical distribution, mechanical, IT infrastructure and Logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Strong leadership capabilities and strong interpersonal skills required.
- Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude.
- Ability to apply independent and sound business judgment to solve complex issues.
- Work independently with minimal supervision required and can lead cross-functional teams to complete projects and major initiatives using judgment, experience, and leadership skills.
02/2000 - 12/2018
Microsoft － City , STATEGlobal Strategic Program Manager
- Extensive experience in Data Centers and in the Bleeding Edge of Technology that impacts business Internal and External customers Worldwide.
- Allocated and controlled DataCenter Mechanical & Electrical budgets for labor, material and purchased services.
- Reliable for creating, building programs, managing large budgets up to $300 Million, communicating and executing project plans and enhance Microsoft Service offers for our customers through improved processes and tools.
- Led Data Center Operations teams to achieve operational standards and meet safety, quality and delivery metrics.
- Manage a large capacity of Special Projects with a 100% success rate of completion.
- Discussed project changes or issues with the appropriate stakeholders and identified the methods to use for resolution.
- Managing scopes related to new construction projects and capital improvement projects in existing facilities utilizing internal and outsourced resources.
- Coordinating the work of consulting architects, engineers, and prime contractors to ensure the projects are completed on time and on budget.
- Commissioning mechanical, electrical, and control and instrumentation systems required for project compliance.
- Performing final closeout and punch list procedures required for final acceptance and completion.
- Created and established standards across all Microsoft owned and leased sites.
- Kaizen Leader within Microsoft trained and executing opportunities for improvements, additional training under SHINGGIJUTSO Lean Revival the Masters of Lean.
- Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
Education and Training
Hawthorne UniversityStateBS: Computer Science
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School Attended
- Hawthorne University
Job Titles Held:
- Senior IT Consultant
- Senior Principal Program Manager
- Global Strategic Program Manager
Degrees
- BS : Computer Science
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