Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Agile
  • Scrum
  • Project Management Methodology
  • Data Driven
  • Focus to Details
  • Attention to detail
  • Budget planning
  • Budgets, Process improvement
  • Project Planning
  • Communication skills, Public speaking
  • Global Collaboration
  • Strong interpersonal skills, Reporting
  • Consulting, Risk Assessment
  • Documentation
  • Delivering
  • ITIL v3
  • Lean, Kaizen
  • Managing, Supervision
  • Mentoring
  • Office
  • Migration
  • Enterprise
  • Network Management
  • Business analysis
  • System diagnostics
  • Network administration
  • Strong leadership skills
  • Strategic planning
  • Adept in commercial awaJessicass
  • Project management
  • Understanding of team building
  • Equipment maintenance
  • Ability to be flexible
  • Persuasion skills
  • Influencing
  • Proven Track Record
  • Fast Paced
  • Interpersonal Communication
  • Proficient
Senior IT Consultant, 09/2019 - 04/2020
Aaa Auto Club Daytona Beach, FL,
  • Supervised Teams scenarios for core operational outcomes in both the public and private sectors.
  • Technical IT delivery (or consulting) experience in Dev, Test, and Cloud.
  • Real-world DevOps and DevSecOps experience, delivering continuous integration and continuous delivery.
  • Delivering optimal solutions facilitated by Azure Dev Ops, Jira, Microsoft Project and agile methodologies like Scrum.
  • Strong attention to detail and collaborative communication.
  • Collaborated with Engineering team to discuss successful sales techniques and ways to implement such strategies.
  • Established quality standards and performed work according to project schedules.
  • Worked closely with all stakeholders to identify business issues.
  • Documented hardware and software installation procedures.
Senior Principal Program Manager, 12/2018 - 04/2019
Mercury Systems Huntsville, AL,
  • Clearly defined milestones, reporting project status, issues/risks, mitigation plans, and creating operational documentation for deploying and maintaining data center facilities.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Strong technical knowledge, which encompasses data center technologies, design, electrical distribution, mechanical, IT infrastructure and Logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Strong leadership capabilities and strong interpersonal skills required.
  • Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude.
  • Ability to apply independent and sound business judgment to solve complex issues.
  • Work independently with minimal supervision required and can lead cross-functional teams to complete projects and major initiatives using judgment, experience, and leadership skills.
Global Strategic Program Manager, 02/2000 - 12/2018
Microsoft City, STATE,
  • Extensive experience in Data Centers and in the Bleeding Edge of Technology that impacts business Internal and External customers Worldwide.
  • Allocated and controlled DataCenter Mechanical & Electrical budgets for labor, material and purchased services.
  • Reliable for creating, building programs, managing large budgets up to $300 Million, communicating and executing project plans and enhance Microsoft Service offers for our customers through improved processes and tools.
  • Led Data Center Operations teams to achieve operational standards and meet safety, quality and delivery metrics.
  • Manage a large capacity of Special Projects with a 100% success rate of completion.
  • Discussed project changes or issues with the appropriate stakeholders and identified the methods to use for resolution.
  • Managing scopes related to new construction projects and capital improvement projects in existing facilities utilizing internal and outsourced resources.
  • Coordinating the work of consulting architects, engineers, and prime contractors to ensure the projects are completed on time and on budget.
  • Commissioning mechanical, electrical, and control and instrumentation systems required for project compliance.
  • Performing final closeout and punch list procedures required for final acceptance and completion.
  • Created and established standards across all Microsoft owned and leased sites.
  • Kaizen Leader within Microsoft trained and executing opportunities for improvements, additional training under SHINGGIJUTSO Lean Revival the Masters of Lean.
  • Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
Education and Training
BS: Computer Science, Expected in
Hawthorne University - , Utah

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  • Hawthorne University

Job Titles Held:

  • Senior IT Consultant
  • Senior Principal Program Manager
  • Global Strategic Program Manager


  • BS

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