Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Agile
Scrum
Project Management Methodology
Data Driven
Focus to Details
Attention to detail
Budget planning
Budgets, Process improvement
Project Planning
Communication skills, Public speaking
Global Collaboration
Strong interpersonal skills, Reporting
Consulting, Risk Assessment
Documentation
Delivering
ITIL v3
Lean, Kaizen
Managing, Supervision
Mentoring
Office
Migration
Enterprise
Network Management
Business analysis
System diagnostics
Network administration
Strong leadership skills
Strategic planning
Adept in commercial awaJessicass
Project management
Understanding of team building
Equipment maintenance
Ability to be flexible
Persuasion skills
Influencing
Proven Track Record
Fast Paced
Interpersonal Communication
Proficient
Experience
Senior IT Consultant, 09/2019 - 04/2020 Aaa Auto Club – Daytona Beach, FL,
Supervised Teams scenarios for core operational outcomes in both the public and private sectors.
Technical IT delivery (or consulting) experience in Dev, Test, and Cloud.
Real-world DevOps and DevSecOps experience, delivering continuous integration and continuous delivery.
Delivering optimal solutions facilitated by Azure Dev Ops, Jira, Microsoft Project and agile methodologies like Scrum.
Strong attention to detail and collaborative communication.
Collaborated with Engineering team to discuss successful sales techniques and ways to implement such strategies.
Established quality standards and performed work according to project schedules.
Worked closely with all stakeholders to identify business issues.
Documented hardware and software installation procedures.
Senior Principal Program Manager, 12/2018 - 04/2019 Mercury Systems – Huntsville, AL,
Clearly defined milestones, reporting project status, issues/risks, mitigation plans, and creating operational documentation for deploying and maintaining data center facilities.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Strong technical knowledge, which encompasses data center technologies, design, electrical distribution, mechanical, IT infrastructure and Logistics.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Strong leadership capabilities and strong interpersonal skills required.
Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude.
Ability to apply independent and sound business judgment to solve complex issues.
Work independently with minimal supervision required and can lead cross-functional teams to complete projects and major initiatives using judgment, experience, and leadership skills.
Global Strategic Program Manager, 02/2000 - 12/2018 Microsoft – City, STATE,
Extensive experience in Data Centers and in the Bleeding Edge of Technology that impacts business Internal and External customers Worldwide.
Allocated and controlled DataCenter Mechanical & Electrical budgets for labor, material and purchased services.
Reliable for creating, building programs, managing large budgets up to $300 Million, communicating and executing project plans and enhance Microsoft Service offers for our customers through improved processes and tools.
Led Data Center Operations teams to achieve operational standards and meet safety, quality and delivery metrics.
Manage a large capacity of Special Projects with a 100% success rate of completion.
Discussed project changes or issues with the appropriate stakeholders and identified the methods to use for resolution.
Managing scopes related to new construction projects and capital improvement projects in existing facilities utilizing internal and outsourced resources.
Coordinating the work of consulting architects, engineers, and prime contractors to ensure the projects are completed on time and on budget.
Commissioning mechanical, electrical, and control and instrumentation systems required for project compliance.
Performing final closeout and punch list procedures required for final acceptance and completion.
Created and established standards across all Microsoft owned and leased sites.
Kaizen Leader within Microsoft trained and executing opportunities for improvements, additional training under SHINGGIJUTSO Lean Revival the Masters of Lean.
Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
Education and Training
BS: Computer Science, Expected in - Hawthorne University - , Utah GPA:
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