Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Learning and Organization Development 20 years successful experience providing strategic and tactical leadership in uniquely challenging situations resulting in improved performance, increased net profit, and maximized shareholder wealth. Strategy Development Leader/Employee Development People Leadership Strategic Business Partnering Instructor-/Leader-led Training High Performance Teams Organization Development Elearning Technical Writing Organization Restructuring Self Study, Social, and Change Management Instructional Systems Design On-the-Job Development Executive Coaching
Accomplishments
Led development/implementation of organization development strategy and co-led development/implementation of training, learning, and development strategy-in alignment with HR and Verizon business strategies, leaders/boards, and departments.
Contributed to Verizon being ranked first in learning and development globally; in the top 125 globally for over a decade.
Earned multiple 'Recognizing You' and 'Star of the Quarter' awards.
Led (from analysis and design through to development, implementation, and evaluation) numerous enterprise-wide training, learning, and organization development solutions including: 100+ projects encompassing 20+ hrs.
of high impact elearning, 300+ hrs.
of effective instructor-led and leader-led training, and 2000+ pgs.
of other extensive documents.
Increased enterprise-wide learning and application by raising course participation 201% across two years.
Achieved through the development and implementation of a enterprise-wide communication plan for 27 courses.
Led competency development for leadership and employee competency models.
Enhanced 41 in-house and vendor-led programs including: vendor selection, contract negotiation and management, facilitator selection, master and train-the-trainer certification, budgeting, quality control, etc.
Developed and implemented an enterprise-wide measurement strategy resulting in correction of course weaknesses, increased course participation and department credibility, and buy-in for projects and resources.
Led or co-led 19 team enhancing initiatives including: training needs assessment, budgets, communications, course material templates, course development processes, course observations, department procedures, developer training, high performance team building, learning content management system (LCMS), measurement, organization development, Lean Six Sigma, strategic business partnering, vendor reviews, etc.
Collaborated in a successful major organization restructure, driving effectiveness/efficiencies.
Managed over 40 vendor leaders/employees (including fifteen instructional designers; also sales, legal, coordinators, printers, facilitators, etc.); Project led hundreds of internal leaders/employees and external vendor leaders/employees.
Co-forecasted/managed 1.2M development budget.
E-Learning Program Manager & Organization Development Specialist - Chase/EMC Mortgage Corporation February 2002 - August 2005 Responsible for enterprise-wide elearning and organization development for a 2000+ national workforce.
Notable Accomplishments: Led development/implementation of elearning strategy and co-led development/implementation of training, learning, and organization development strategies-in alignment with HR and Chase/EMC Mortgage business strategies, leaders/boards, and departments.
Saved $249,000 in training delivery costs the first year and over $486,000 the second year.
Doubled elearning output by decreasing course development time from 3 - 6 months to just 1 - 1 1/2 months.
Increased enterprise-wide learning/application by raising online course usage from 70 to over 2850 annually (totaling 44% of all training deliverables) and online course completions from an industry average range of 10 - 60% to consistently over 90% of courses completed.
Improved enterprise-wide performance by consulting with leaders on 80+ organization development issues through assessment, performance gap analysis, cause analysis, solution selection/development/delivery, and re-assessment; Multiplied impact through developing leaders to apply organization development themselves.
Raised leadership/employee performance through leading and/or participating in 22 high impact initiatives: annual needs assessment, change management, cross training, guiding principles, ideal states, KPIs, knowledge management, LMS, lessons learned, meeting methods, process improvement, reward/recognition, team building, vendor management, vision/mission statements, etc.
Collaborated in a successful major organizational restructure, driving effectiveness/efficiencies.
Raised leadership/employee performance by leading design/development/delivery of 20 high impact elearning courses (16 hours total), eight enhancing online helps (180+ pages total), one extensive user's guide (50+ pages) in the Information Mapping, Inc.
IMI) format.
Project led over 150 internal leaders/employees (including five instructional designers).
Senior Independent Consultant - Boy Scouts of America National Headquarters, Business Control Systems, Chase/EMC Mortgage, Church of the Nazarene, Computer Power, Contract Design Personnel, DSC Communications Corporation, Electronic Data Systems, Ernst & Young, Foxmeyer Pharmaceutical, Greyhound National Headquarters, Hughes Training, i2 Technologies, Specialized Resources, University of North Texas, Verizon, Xybridge Technologies December 1992 - October 2001 Increased the bottom line of companies through organization development, instructional design, instructor-led and elearning courseware development, instructor-led training, technical writing, and program/project management.
Notable Accomplishments: Enhanced leadership/employee performance by leading design/development/delivery of 23 high impact elearning courses (19.5 hrs.
total), and 236 extensive online and paper-based documents (18,839+ pages)-many in Information Mapping (IMI) format.
Quickly raised new hire performance to desired levels by personally and successfully onboarding 210 new employees in eleven months.
Recruited 100+ technical personnel (software engineers, systems engineers, and project-related administrators) for nationwide positions.
Senior Instructional Designer - School of Tomorrow January 1990 - June 1992 Successfully led the first elearning team for this international pre-K - 12 curriculum company through providing effective onboarding, performance management, development, and team leadership.
Supported 10,000+ schools.
Notable Accomplishments: Increased student learning by leading design/development/delivery of three high impact videotape-interactive online courses (Algebra I, Biology, Physical Science) totaling 450+ hours.
Improved school principal performance by developing and distributing two extensive user manuals (for an educational database and elearning authoring tool) totaling 300+ pages.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
08/2014 to 09/2014
Senior Independent Consultant – , ,
Responsible for assisting the Learning and Development team for the North American Region.
Notable Accomplishments: Led 2015 strategic learning plan process including working with Workforce Planning and progressing the final deliverables for the annual Regional Heads of Learning meeting.
Co-led learning fair planning and execution at four locations to showcase Learning and Development, Talent Acquisition, Talent Management, Benefits and Conference Board solutions.
Led Marketing Communications sub-team strategy development.
Analyzed and reported out on team dynamics; initiated high performance team process.
08/2012 to 07/2014
Global Program Manager – , ,
Responsible for enterprise-wide leadership and employee training, learning, and organization development for a 19,000+ global workforce.
Notable Accomplishments: Co-led development/implementation of training, learning, and organization development strategies-in alignment with Talent Management, HR, and Flowserve business strategies, leaders/boards, and departments.
Collaborated in a successful major organizational restructure, driving effectiveness/efficiencies.
Positively changed departmental culture increasing engagement and reducing turnover.
Led all leadership/employee training, learning, and development; LMS system (including strategy development and implementation); and elearning (i.e, Rosetta Stone, Harvard ManageMentor, and Skillsoft).
Led (from analysis and design through to development, implementation, and evaluation) numerous enterprise-wide training, learning, and organization development solutions including: 'Diversity & Inclusion' elearning, 'Coaching for Performance' instructor-led training, departmental branding, 'Management Essentials' instructor-led update, 'Communicating with Impact' instructor-led training, Project Management support, Problem Solving support, Customer Focus support, etc.
Collaborated in competency development for leadership and employee competency models.
Led numerous departmental enhancements including: next generation of leadership development, overall LMS strategy, departmental branding, overall elearning strategy, measuring course effectiveness, branding/communication, enhanced project receipt/analysis/approval/prioritization/resourcing, strategic business partnering, business and financial acumen, high performing teams, annual needs assessment, global council, etc.
Managed over 35 vendor leaders/employees (including ten instructional designers; also sales, legal, coordinators, translators, printers, facilitators, etc.); Project led hundreds of internal leaders/employees and external vendor leaders/employees.
Vendor managed Achieve Global, PDI, Ken Blanchard, Rosetta Stone, Harvard Business, Skillsoft, etc.
Forecast/managed $200K development budget and $1.7M delivery budget.
08/2005 to 06/2012
National Curriculum ManagerBraze – , ,
One of three peers responsible for enterprise-wide leadership and employee training, learning, and organization development for a 190,000+ national workforce.
Education
Expected in
M.B.A: University of Phoenix - Phoenix, Arizona GPA:
Expected in
Certified Performance Technologist (CPT), International Society for Performance Improvement (ISPI), Silver Spring, Maryland
Certified Return on Investment Professional (CRP): ROI Institute - Birmingham, Alabama GPA:
Expected in
Ph.D: Ed Louisiana Baptist University - Shreveport, Louisiana GPA: Ed
American Management Association, American Society for Training and Development, Chief Learning Officer,
Corporate Executive Board, Elearning Guild, International Society for Performance Improvement,
Society for Applied Learning Technology, Society for Technical Communication
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School Attended
University of Phoenix
ROI Institute
Louisiana Baptist University
Louisiana Baptist University
Southern Nazarene University
European Humanities, Richmond University
Job Titles Held:
Senior Independent Consultant
Global Program Manager
National Curriculum Manager
Degrees
M.B.A
Certified Performance Technologist (CPT), International Society for Performance Improvement (ISPI), Silver Spring, Maryland
Certified Return on Investment Professional (CRP)
