Relocated back home to Rochester, NY. Well-versed in Pharmaceutical Sales, territory management and formulary access in Upstate New York for 16 years with Eli Lilly. As well as a Human Resources leader bringing over 4 years experience in complex administration and customer relations management, offering outstanding customer service and data confidentiality skills. Known for effectively communicating in simple to understand terms, with excellent attention to detail I am skilled in processing daily high risk monetary transactions of $500,000 or more, managing customer escalations, case workflow internal investigations for customer requests, concerns and complaints, within both federal regulatory, company guidelines and timelines with successful resolution in high-volume customer driven internal and external environments (to include call center operations as well as field based face-to-face customer support.) Reliable and adaptable in both proficiencies working collaboratively to support teams within legal, compliance, operations and customer training development. I am motivated to continue to excel in customer satisfaction by serving internal and external customers well and advocating for positive relationships that contribute to Syneos territory, division and area success goals.
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McKinsey & Company, AIG, UBS Wealth Management, Cummins Inc. and Accenture.
GE Baker Hughes, Marriott International, University Of Pittsburgh Medical Center, Procter & Gamble and AbbVie.
Integrated Health Partners Division - New CEO Division Downsized 2017
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