03/2016 to 09/2019Senior Fraud/ Risk AnalystU.S. Bank | Oshkosh, WI
As a fraud analyst professional, I utilize logical thinking and problem-solving skills alongside common sense to approach
preliminary investigations using real-time monitoring and analysis tools to mitigate fraud and suspicious client behaviors in
effort to expose fraud patterns and trends.
I consistently achieve/exceed quality standards for investigation and financial crime
compliance while maintaining an emphasis on efficient policy implementation all without hampering organizational
productivity.
U.S.
Bank is an American bank based in Minneapolis, Minnesota, it's the 7th largest bank in the United States.
The company
provides banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities,
and other financial institutions.
US$33.057 billion, 80,000 + employees.
Responsibilities: Conduct preliminary fraud investigations using real-time monitoring and analysis tools to mitigate fraud while
ensuring appropriate documentation of all research and analysis is conducted in accordance with applicable recordkeeping
guidelines and file Investigative referral reports if required
Accomplishments:.
Lead Tier 1 and Tier 2 analysts to investigate suspicious activity and behavior that could pose a risk to client's customers
like out of pattern card spend or anomalous account activities.
Conduct research of account history and activity and accurately report details/activity patterns to financial intelligence
unit upon request.
Keep abreast of new rules, regulations and brand/reputation risks to assist in development, implementation and revision of
the company's current policies and procedures.
Undertake initiative to perform daily, weekly and monthly Anti-Money laundering audits on secured and unsecured account
to assess potential risks to the company.
Utilize an Anti-Money Laundering (AML) case management tool along with additional internal software/ systems to
monitor, research and analyze trends related to member account activity and refer potential suspicious activity to Anti-Money
Laundering (AML) Investigations team.
Place outbound calls to customer's to further discuss account activity and to initiate ID theft and/ or unauthorized
transactions fraud claims.
Acts as an Anti-Money Laundering, Identity theft subject matter expert to identify process improvements, respond to
inquiries from internal business partners and provide content and recommendations for training initiatives.
06/2014 to 03/2016Senior Resolution SpecialistU.S. Bank | Oshkosh, WI
Resolved complex issues by conducting research, exploring alternative solutions, implementing solutions,
and escalating unresolved issues to senior management for guidance while maintaining strong knowledge of the laws and
regulation applicable to money laundering and fraud, including the Bank Secrecy Act (BSA), The USA Patriot Act, FinCEN
requirements, and Suspicious Activity Report (SAR) requirement
Accomplishments:.
Provided high quality telephone customer support for products serviced by the business line and took ownership of
customer concerns while responding to the customer's questions, inquiries and problems accurately and concisely.
Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and
time management skills in order to achieve department productivity metrics.
Consistently learn and apply operational policies and state and Federal regulations.
Interact with department and branch employees along with customers to share information to resolve claims issues.
Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local
authorities.
Answer customer telephone inquiries in reference to the status of their claim.
05/2011 to 06/2014Payment Verification SpecialistEastbay/Footlocker Inc | Oshkosh, WI
Foot Locker Retail, Inc.
Is an American sportswear and footwear retailer, with its headquarters in
Midtown Manhattan, New York City, and operating in 28 countries worldwide.
With Revenue US$7.782 billion, Number of
employees 32,175
Responsibilities: Contact merchant bank, credit card issuers, and directory assistance to verify card-specific information and
use a standard set of guidelines to release or cancel credit card orders as a result of research into account information, Answer incoming calls, emails, and faxes from customers regarding orders that have been held for verification.
Met daily productivity standards and monthly department metrics.
Achieve other goals as determined during the
performance planning process.
Works closely with Credentialing Analysts to ensure that all credentialing, re-credentialing and file maintenance files for
all client organization providers are completed and forwarded timely.
Ensures that all background investigation searches are completed and provided to all clientele in an accurate, timely and
professional manner, utilizing the BIS database.
Receives and processes requests, mail, faxes, and emails within established
standards and provides customer assistance, when necessary.
Provides quality payment services in a timely manner for all customers in-house and on-site according to standards
established.
Documents all activities on background investigation and payment services as required; maintains reference records and
security measures.
Assists customers with adverse action activities as a result of information obtained.
Utilize the program's database in the processing of customer organizations' credentials files.
Enter customer organizations'
credentials data into the program's database as accurately and timely as possible.
Maintain various reports for distribution to appropriate internal and external customers.
Such reports include, but are not
limited to, monthly billing reports, updated provider reports, file maintenance reports, and credentialing status reports.
Process daily and weekly check requests for verification fees and is accountable for accurate bookkeeping of check and
credit card payments.
Handle Customer Services calls, as received through the call rotation system, and submit Auto Task tickets, as appropriate.
Handle assigned Auto Task tickets in a timely manner and support the Customer Services desk, as necessary.
Copies, scans and mails various correspondence, as well as, various governing agencies payment cards, applicable to all
Staffing Services Department services and requirements.
Performs required filing procedures for all applicable services.
Education
Bachelor's Degree | Criminal JusticeUniversity of Wisconsin Oshkosh WI
