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senior fraud analyst ii resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Effective communication
  • Procedure review
  • Customer Service
  • Written Communication
  • Conflict resolution
  • Multitasking abilities
  • Clerical
  • Detail-oriented
  • Good listening skills
  • Teambuilding
  • Responsible
  • Collaboration
  • Dispute Resolution
  • Types of fraud
  • Detection models
  • Fraud detection
  • Organization and Time management
  • Report Development
  • Correspondence Handling
  • Office administration
Work History
01/2021 to Current Senior Fraud Analyst II Bank Of America Corporation | Lakeland, FL,
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
01/2020 to 01/2021 Relationship Manager II Independent Bank Group, Inc | Prosper, TX,
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
  • Networked with business leaders and executives to identify clientele within local community.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
03/2013 to 12/2020 Assistant Branch Manager Aaa Northern California, Nevada And Utah Insurance Exchange | Elk Grove, CA,
  • Managed branch size of over $65 million in deposits and team of 6 full and part-time employees.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Implemented process improvements to increase productivity.
  • Developed sales strategy to meet established sales objectives.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Supervised and evaluated staff of 6 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Maximized efficiency through effective resource allocation and employee management.
  • Analyzed, reduced and controlled expenses by improving resource allocation.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of six-member team.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Produced 6 month and 12 month reports for bank administrators to document long-term goals and financial status.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Protected company assets with strategic risk management approaches.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
03/2011 to 03/2013 Inventory Control Specialist Bark & Co | New York, NY,
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed Daily and weekly stock inventories to identify and address issues negatively impacting controls.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked prices and calculated totals for accurate invoice processing.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Implemented organizational systems to optimize vehicle placement and operational productivity.
Education
Expected in 12/2007 High School Diploma | First Coast Academy, Jacksonville, FL, GPA:

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Resume Overview

School Attended

  • First Coast Academy

Job Titles Held:

  • Senior Fraud Analyst II
  • Relationship Manager II
  • Assistant Branch Manager
  • Inventory Control Specialist

Degrees

  • High School Diploma

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