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senior fraud analyst ii resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced Senior Fraud Analyst II, with a demonstrated history of working in the customer service and financial industry. And the skills necessary for both identifying and mitigating risk, threats and vulnerabilities. I’m seeking to obtain a position as a Criminal Investigator- Special Agent. Motivated Fraud Analyst touting 8 years of expertise investigating suspicious activity working in the banking sector. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Skills
  • Fraud Investigation Communicates effectively
  • Risk Assessment Ability to Solve Complex Problems
  • Claims Fraud Detection Educating / Protecting Clients
  • Prevention Preferred Credit Card Servicing
  • Independent Retail Fraud Servicing
  • Detailed Focus Data Analysis
  • Quick Learner Meeting deadlines
  • Retail Management Collections and Recovery
  • Technical Skills
  • Security Technologies:
  • Digital Certificates, Anti- Virus Tools (Norton, Symantec, McAfee Drive Encryption 7.1.0 Software, McAfee Host Intrusion Prevention 8.8, McAfee Virus Scan Enterprise 8.8
  • Systems: Unix-Based Systems Lexis Nexus, TSYS, Compass, Payment Admin Tool, GIN, TRMS, Partnercare, MRD Tool, Solutions Center, Black Book, Armadillio, Boss, Flash, Omni, Synergy, Skip Trace, Interact, WebEx, SharePoint, Image Viewer, CTR Short Form (Solaris, Linux, BSD); Windows (all)
  • Software: Word Perfect, Office Suite, MS Office (Word, Excel, Outlook, Access, PowerPoint)
  • Additional Skills:
  • Web Development: Web Design, Python, Web Programming, HTML& XHTML, CSS, SQL, JavaScript and Ajax, XML, Web Strategy, Web Server Management.
  • Fraud prevention mastery
Work History
Senior Fraud Analyst II, 11/2016 to Current
Bank Of America CorporationRosemead, CA,
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems
  • Determine existing fraud trends by analyzing accounts and transaction patterns
  • Ability to effectively handle difficult client issues proficiency in dealing with client’s issues
  • Experience by overseeing client’s transactions to identify fraudulent activity such as account take over, friendly fraud, and theft
  • Ability to resolve client’s issues within the scope of current service level agreements
  • Identify system improvements to prevent fraudulent activities
  • Educating new hires for the required responsibilities with side by side training
  • Educating our client’s on fraud prevention
  • Responsible for Pilot Testing within the Synergy Application
  • January & December 2021 finished top 20% of scoreboard
  • Received Top Performer Award for the Third Quarter of 2021
  • First Quarter Top Performer Award of 2022
  • January & February 2022 finished top 10% of scoreboard
  • January 2022 Fraud Prevention & Detection Fraud Save Award
  • Great Place to Work Ambassador 2022
  • Experience processing large dollar transactions (up to $150k)
  • Team Subject Matter Expert for error reporting process with Quality
  • Delivers a strong sense of urgency in a fast-past working environment
  • Received several Global Recognition cards from leaders and peers from outstanding team work
  • Ability to conduct ongoing complex investigations associated money laundering, elder abuse, and external parties.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Created plans and communicated deadlines to complete projects on time
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Maintained excellent attendance record, consistently arriving to work on time
  • Onboarded new temps by entering employee information into systems
  • Improved operations through consistent hard work and dedication
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Resolved problems, improved operations and provided exceptional service
  • Exceeded goals through effective task prioritization and great work ethic
  • Used coordination and planning skills to achieve results according to schedule
  • Developed team communications and information for meetings
  • Participated in team-building activities to enhance working relationships
Fraud Investigator, 01/2014 to 05/2015
Customers BankReading, PA,
  • Duties are to review and research /documents by analyzing the overall patterns and fraud trends
  • Maintain correct and detail records with cases that is currently under investigations
  • Excellent investigative and problem-solving skills
  • Detected money laundering activities/ Performed AML Investigations
  • Investigated fraud cases that have been escalated to fraud operations
  • Recovered and prevent fraud losses by conducting Investigations globally
  • Investigated and resolved all types of credit card cases
  • Responsibilities was being to monitor real time queues while identifying high risk transactions
  • Performed daily fraud investigations and submitted cases to the management team.
Operations Manager, 03/2009 to 01/2014
Mahle, Inc.Farmington Hills, MI,
  • Reviewing and demonstrating best practices selling and implementing new product training
  • Duties are to help the customer by providing information, answering questions, obtaining merchandise that has been requested
  • Completing payment transactions, preparing merchandising for delivery during the point of the sale
  • Promote sales by demonstrating merchandise and product to customers
  • Maintains Inventory by checking merchandise to determine inventory levels
  • Being able to identify customer complaints and service suggestions.
Education
Master of Science: Homeland Security – Information Assurance, Expected in 05/2018 to Wilmington University - New Castle, DE
GPA:

GPA: 3.6, Association Fraud Examiner Member

Accomplishments
  • Lab Training with Law Enforcement and Military, New Castle DE
  • Military Support & Assistance Group (MSAG), November 2016 – Present
  • BPG Community & Social Responsibility Pillar Lead Member, January 2019 - Present
  • BPG DE Development Program, January 2021 – June 2021
  • BPG DE Onboarding Committee Lead Member, February 2021 – December 2021
  • Mentor associated with the BPG DE Elevate Program, January – Present
Certifications
Certified web developer, Digital Evidence Discovery, Digital Evidence Investigations - Certificates, January 2015,

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Resume Overview

School Attended

  • Wilmington University

Job Titles Held:

  • Senior Fraud Analyst II
  • Fraud Investigator
  • Operations Manager

Degrees

  • Master of Science

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