Senior Field Service Engineer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Senior Field Engineer with 25 years experience in the healthcare industry. Solid understanding of field service operations and the metrics used to determine success. Experienced professional with strong leadership and relationship-building skills. Highly rated in customer satisfaction surveys. Extensive knowledge regarding the service and repair of clinical diagnostic instrumentation.

Professional Experience
09/2008 to Current
Senior Field Service Engineer Scientific Research Corporation Camp H M Smith, HI,
  • Work in a multi-disciplined environment to maintain the highest level of customer satisfaction while resolving a wide range of issues.
  • Install, troubleshoot, and repair clinical diagnostic systems.
  • Perform preventive maintenance, system hardware and software upgrades, and site planning.
  • Support region as advanced technical resource for automation systems including data management and communication products.
  • Competent in chemistry, immunoassay, hematology, urinalysis, blood gas and laboratory automation systems.
  • Work closely with business partners in other departments to grow the business in existing accounts.
  • Mentor junior field engineers.
  • Committee member for implementing new processes and procedures.
  • Solve service problems of a non-routine nature, manage a field parts inventory, and manage test equipment compliance.
09/2007 to 09/2008
Field Service Supervisor Sunnova Sacramento, CA,
  • Managed a team of six remote field engineers positioned within Ohio and Kentucky.
  • Increased performance through direct mentoring.
  • Oversaw time keeping, expense reporting, and on-call scheduling.
  • Managed account escalation situations.
  • Conducted performance reviews in conjunction with senior management.
  • Created communication structure between field service and other customer supporting work teams.
  • Directed field engineer recruitment within my area.
02/1996 to 09/2007
Senior Field Service Engineer Scientific Research Corporation Hurlburt Field, FL,
  • Installed, maintained, and repaired clinical diagnostic instrumentation according to established protocols.
  • Managed guest field engineer program which rotated field engineers from other states to perform installations and repairs.
  • Managed entire region from 2005 - 2006 while continuing to perform field engineer duties. Team comprised of 21 engineers in three states.
  • Trained new employees on company customer service policies and service level standards at corporate headquarters.
1993 to 02/1996
Customer Service Engineer Compunetix Monroeville, PA,
  • Independently completed instrument repairs, preventative maintenance, modifications, upgrades and installations.
  • Served as a telephone-consulting engineer in various customer support centers on an interim basis.
  • Fulfilled several leadership roles, including acting Field Service Manager, Night Duty Manager, and Group Leader.
  • Sustained positive customer relations and company image.
  • Managed non-technical customer issues and problem escalation.
  • Promoted the sale and renewal of service contracts.
  • Developed technical bulletins for distribution to field service.
09/1987 to 1993
Associate Customer Service Engineer Bell And Howell Las Vegas, NV,
  • Installed, maintained, and repaired clinical diagnostic instrumentation.
  • Developed positive relationships with customers to grow the customer base.
  • Worked closely within the customer support team to address software and reagent-related issues.
  • Maintained a field inventory consisting of both a trunk inventory and an on-site inventory at key accounts.
07/1986 to 09/1987
Field Service Manager Airgas Inc Des Moines, IA,
  • Managed the field service department at a regional company supplying computer solutions to pharmacies.
  • Restructured field service operations by establishing policies and guidelines in the areas of service delivery, inventory control, and employee relations.
  • Defined strategy and business plan for expansion into third- party computer maintenance.
  • Served as an interface with customer service, software, and sales departments to resolve diverse problems.
01/1981 to 07/1986
Field Service Engineer Lensar, Inc. Milwaukee, WI,
  • Installed, maintained, and repaired computer systems and related peripherals in a multi-vendor environment.
  • Scheduled and performed preventative maintenance, system upgrades, and engineering changes.
  • Skilled in the use of a variety of diagnostic software programs.
  • Performed site planning and environmental monitoring services.
03/1979 to 01/1981
Equipment Installer/Repairer GTE Of Kentucky City, STATE,
  • Installed, tested, and maintained telephone switching systems.
  • Read building plans and schematic diagrams as required for the installation of central office equipment.
Education and Training
Expected in
Two Year Degree: Industrial Electronics
Central Kentucky Vocational-Technical School - Lexington, KY

Siemens Field Engineer of the Year 2003 and 2010

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Resume Strength

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  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Central Kentucky Vocational-Technical School
Job Titles Held:
  • Senior Field Service Engineer
  • Field Service Supervisor
  • Senior Field Service Engineer
  • Customer Service Engineer
  • Associate Customer Service Engineer
  • Field Service Manager
  • Field Service Engineer
  • Equipment Installer/Repairer
  • Two Year Degree