senior facilities service manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Versatile, enterprising professional with over 20 years of experience in project and people management, sales, customer service, interviewing, planning, and marketing.

Masters of Forensic Psychology bringing criminal justice and psychology together to better understand and solve social justice issues. Expert communicator with a passion for social justice at a local and state level. Excellent problem solving and proven ability to manage multiple projects while meeting challenging deadlines. Bring passion and compassion to every job, seeking progress both personally and professionally.

  • Adaptability
  • Leadership
  • Criminal Law
  • Human Resources
  • Advanced problem solving
  • Excellent Analytical Skills
  • Account and project management
  • Written And Oral Communication
  • Independent worker and collaborative team member
Work History
Senior Facilities Service Manager, 02/2020 to Current
Crate And BarrelLocations: Nashville, TN,
  • Oversee contract revenue of $100,00 while maintaining a 96% retention rate. Made Achiever Club 2nd quarter after just 5 months in the position.
  • Consistently increase revenue and sell well above goal.
  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate, manage and schedule effective service strategy tailored to each client.
  • Manage all Contractor relationships including – Interviewing and hiring, negotiating pricing and other contract terms, developing service specifications, verifying Contractor compliance, and removing/replacing Contractors as necessary.
  • Ensure standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
  • Effectively communicate all client issues with contractors and supervisors; promptly address any client issues or problems that arise.
  • Coordinate all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols.
Assistant Store Manager, Furniture Sales, 02/2019 to 02/2020
Crate & BarrelCity, STATE,
  • Managed team of 6 Furniture Sales Associates with total revenue of 7 million.
  • In collaboration with Store Manager, managed and delegated workload and ensured execution of plans and strategies across store and in assigned area.
  • Partnered with Store Manager to establish and communicate all critical metrics and expectations within store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
  • Coached, taught, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build talent bench.
  • Analyzed results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
  • Developed partnerships with local charitable organizations to foster community relationships and promote team building.
Furniture and Design Expert, 04/2015 to 02/2019
Crate & BarrelCity, STATE,
  • Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
  • Utilizing persuasive communication skills assisted customers with purchases, promotions, and issues.
  • Consistently exceeded sales goals both company directed and personal - ended last year at $1.5 million with a goal of $1 million.
  • Provided design services and assisted customers with household or commercial projects.
Store Manager/Assistant Store Manger/Office Manager, 01/2008 to 10/2014
Summer Classics Outdoor FurnishingsCity, STATE,
  • Hired, trained, developed, and motivated the support and sales team to consistently meet both personal and store sales goals.
  • Consistently met store goals and was awarded the most improved profit.
  • Hosted store events to build and foster community relationships while building sales relationships. Built relationships using social media and used multi-media to convey store success with the corporate office.
  • Developed partnerships with local charitable organizations to foster community relationships and promote team building.
Master of Science, Forensic Psychology: Forensic Psychology, Expected in to Walden University - Minneapolis, MN

Specialized degree at the intersection of criminal law and psychology.

Internship: , Expected in to Center For Death Penalty Litigation - Durham, NC

Focused specifically on the Racial Justice Act and the implications racial bias played in deciding capital cases.

Bachelor of Arts: Psychology, Expected in to University of Southern Maine - Portland, Maine,

Volunteer for: Walk For Hope, First Fruits Harvest, Human Beans, Million Mom March, Moms Demand Action, Unitarian Universalist Fellowship of Raleigh Social Justice Committee, A Lotta Love, Democracy NC. Attendee: Moral Monday Movement, March for Our Lives and BLM.

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Resume Overview

School Attended

  • Walden University
  • Center For Death Penalty Litigation
  • University of Southern Maine

Job Titles Held:

  • Senior Facilities Service Manager
  • Assistant Store Manager, Furniture Sales
  • Furniture and Design Expert
  • Store Manager/Assistant Store Manger/Office Manager


  • Master of Science, Forensic Psychology
  • Internship
  • Bachelor of Arts

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