Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Creative and self-directed event coordinator with over 12 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.

  • Added, renewed and grew fundraising and donation contributions.
  • Achieved average of 98% guest satisfaction ratings for all events.
  • Trained and mentored over 20 events planning associates.
  • Created contingency plans for all events, successfully saving potentially disastrous events.
  • Negotiated with vendors to obtain cost-effective services, saving clients average of 15%.
  • Earned numerous "Gold Key" Awards for flawless event execution.
  • Built strong relationships with vendors such as florists, photographers, videographers, musicians, and multiple entertainment activities to take hassle out of event planning.
  • Planned ands executed over 300+ events in 12 years.
  • Collaborated with over 5 internal departments in the development of every event.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised teams of over 100-150 staff members.
  • Requirements Gathering
  • Facilities Management and Maintenance
  • Contract Negotiation
  • Inquiry Response
  • Payment Approval
  • Budget Planning and Administration
  • Agenda Setting and Control
  • Program Planning and Development
  • Problem Anticipation and Resolution
  • Attendee Relations
  • Meeting Support
  • Audio Visual Equipment
  • Complaint Resolution
  • Meeting Trends Analysis
  • Client Relations
  • Signage and Display Preparation
  • Service Coordination
  • Staff Leadership
  • Committee Organization
  • Accommodation Organization
  • Conference and Convention Planning
  • Materials Printing
  • Administrative Recordkeeping
  • Regulatory and Legal Compliance
  • Participant Transportation
  • Event Billing
  • Catering Oversight
  • Staff Training
  • Information Verification
  • Brochure and Publication Development
  • Team Leadership and Motivation
  • Database Maintenance
  • Multitasking and Prioritization
  • Social Media Marketing
  • Featured Speaker Coordination
  • Microsoft Office
  • Independent Thinking
  • Clear Communication
  • Public Safety and Security
  • Critical Thinking
  • Event Publicity
  • Display Creation
  • Communications and Media
  • Cloud-Based Document Coordination
  • Conflict Resolution
  • Resource Allocation
  • Creativity and Adaptability
  • Sponsorship Promotion and Organization
  • Food Service Oversight
  • Fire and Health Department Permitting
  • Social Perceptiveness
  • Time Management
  • Data Analysis
  • Service Orientation
  • Employee Training
  • Event Registration Management
  • Decision Making
  • Public Relations
  • Videoconferencing Organization
  • Quality Assurance
  • Adobe InDesign
  • Accurate Documentation
Work History
07/2008 to 11/2020 Senior Event Planner Abbvie, Inc | Indianapolis, IN,
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Fostered relationships with local suppliers to obtain best price, quality, and delivery of products.
  • Led vendor negotiations to obtain cost-effective services and products.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Organized, coordinated and deployed Special events while focusing on delivering superior customer service.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team of up to 150 team members, including caterers, audio-visual technicians, and facility management team.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Mentored customer service, marketing, sales and accounting teams.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
  • Generated client retention by accurately organizing and executing events.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Strategized long-term business needs while driving attendee feedback for process improvements.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Selected and ordered décor and event materials.
  • Coordinated schedules and timelines for all events.
  • Accurately calculated and processed expenses during and after events.
07/2006 to 07/2008 Housekeeping Supervisor B.F. Saul Company Hospitality | Bethesda, MD,
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 96%.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
  • Employed best maintenance and safety practices with 0% incident rate.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Supervised up to 85 employees, including scheduling, training and performance monitoring.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Rolled out improved training programs for maintenance employees.
06/2002 to 07/2006 Gift Shop Supervisor Anheuser-Busch Inbev | Roseburg, OR,
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Recruited, managed and motivated up to 6 member retail team to give every guest positive and memorable experiences.
Expected in High School Diploma | McCollum High School, San Antonio, TX, GPA:

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School Attended

  • McCollum High School

Job Titles Held:

  • Senior Event Planner
  • Housekeeping Supervisor
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  • High School Diploma

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