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senior director network cloud infrastructure resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-focused Senior Director with strength in high stakes project planning, IT human/asset resource management and team building. Proactive leader with strengths in communication and collaboration. Proficient in leveraging IT Support and SaaS/Network Infrastructure knowledge to promote high quality IT service and proactive technology usage. Adept at managing concurrent objectives to ensure SLAS are met and influence positive outcomes.

Skills
  • Policy development & implementation
  • Issues resolution
  • Budget control
  • Logistics management
  • Security & Identity management
  • Troubleshooting and diagnosis
  • Executive leadership
  • Strategic project planning
  • Staffing and recruiting
  • Training and mentoring
  • Scalable technologies
  • Operations oversight
  • Defining company vision
  • Team building and leadership
  • Industry partnership development
  • Planning and coordination
  • Financial leadership
  • Employee coaching
Certifications
  • Okta Certified Professional
  • Okta Certified Administrator
  • Bettercloud Certified Administrator
Education and Training
University Of Tennessee Knoxville, TN, Expected in 05/2005 Master of Science : Information Science - GPA :
University Of Tennessee Knoxville, TN, Expected in 05/2003 Bachelor of Science : Business Management - GPA :
Experience
Capstone Logistics - Senior Director, Network & Cloud Infrastructure
Henderson, CO, 07/2018 - Current
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Determined and alleviated hardware, software and network issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Negotiated a multi-million dollar 5 year WAN contract which reduced costs for our schools while upgrading the bandwidth to 5x previous levels.
  • Prioritized and planned IT deployments based on projected scope, deadlines and cross-project & cross-team dependencies.
  • Introduced cost & time saving SaaS products to the organization: Printerlogic, Bettercloud, Meraki & IT Glue
  • Built and cultivated strong internal culture for Network Infrastructure team that prioritized exceptional support and individual autonomy.
  • Supervised transformation of company's IT infrastructure and established technical vision as senior IT leader.
  • Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions.
  • Implemented multiple software and hardware systems, managed vendor services and installed core network equipment in 8 schools (across 3 states).
  • Developed IT strategies and set into place all infrastructure policies.
  • Responsible for creating and managing a $1 million annual network and cloud infrastructure budget.
Estee Lauder - Director
Short Hills, NJ, 07/2015 - 07/2018
  • Oversaw 29 schools across 3 regions with a 3-member team with $1 million annual budget.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Leveraged market knowledge and leadership ability to help drive scalable and efficient technology best practices.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Managed the annual 10-week calendar that ensured a strong logistical plan for the creation of new schools and expansion at current sites.
  • Achieved organizational vision and objectives through effective strategy development and execution in coordination with schools and network teams.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Achievement First, Inc - Associate Director
City, STATE, 01/2011 - 07/2015
  • Developed self-help tools, user assistance documents and training initiatives to execute overall organizational technology plans.
  • Supported new infrastructure planning and deployment across 3 states to meet organizational expectations.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Increased organizational security footprint by implementing a password policy and an Identity Provider (IDP) Platform - Okta
  • Supported Associate Cohort across multiple geographies to ensure a consistent and high level of technical support
  • Acted as a tier 2 support for multiple IT Associates who were dealing with difficult technology or personnel situations
  • Developed and maintained technical expertise in Identity management and SaaS Operations & Security.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
Accomplishments
  • Recognized as a Core Value Champion in 2017 for outstanding commitment and alignment with organizational mission
  • Finalist for SaaSOps Awards (2019) for extraordinary work in the SaaSOps field
  • Finalist for Okta for Good Award (2018) for excellent work in the Identity management non-profit space
  • Multi-time conference speaker (Midwestern Education Technology Community (METC) Conference, South by Southwest (SXSW) EDU, Oktane, Altitude)

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Resume Overview

School Attended

  • University Of Tennessee
  • University Of Tennessee

Job Titles Held:

  • Senior Director, Network & Cloud Infrastructure
  • Director
  • Associate Director

Degrees

  • Master of Science
  • Bachelor of Science

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