As a leader in Customer Success I am responsible for all aspects of the customer relationship experience (Voice of the Customer) and for driving positive customer behavior through the creation of initiatives such as customer retention, customer loyalty, satisfaction, and improving the overall customer experience.
I am adept at motivating people to overcome obstacles and ensure they feel connected to a supportive network that reinforces their value. I offer a combination of teamwork skills that enhance organizational cohesiveness, strategic-planning skills that ensure successful training programs and people-oriented guidance that yields productivity and high morale. I have 15 years experience in a high volume call center environment and lead agents, supervisors, and managers.
I posses strong project management skills and the ability to make high level decisions and to motivate customers and employees, synthesize information and adapt strategy quickly, while collaborating effectively with executive management and peers across multiple organizations (i.e., Product, Marketing, IT, Finance, etc.)
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