Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

AWS Certified Technical Architect with 12+ years of success in conceptualizing technical solutions and expertise with hands on experience all format of Software life cycle. Extensive Hands on Experience in Development, Quality Assurance, Release & Change management and Production support areas .

Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.

Expertise QA with advanced knowledge of test case management and defect tracking tools to support test processes. Extensive background executing test cases and driving defect resolution.

Detail-oriented Change and Release Manager focused on providing defect-free products to clients. Worked closely with development, QA and business teams to accomplish goals and exceed customer expectations. Well-versed in Agile frameworks and leading daily scrum meetings.

Multitalented Developer with experience in Insurance and Banking software industry. Demonstrated excellent skills in HTML, JavaScript and Amazon Web Services. Experienced in full project life cycle from design to implementation to integration.

Resourceful Production Support Analyst with experience in providing technical support to business users by identifying problems, researching solutions and implementing resolutions. Positive and calm professional skilled at analyzing qualitative and quantitative information and translating into strategic deliverables.

  • Amazon Web Services
  • Project Management
  • Agile Methodology
  • JSON
  • API Gateway
  • QA lead
  • Jenkins
  • DB2
  • Vantage
  • IBM MQ
  • JIRA
  • JCL
  • Microsoft Exchange
  • Documentation skills
  • Test implementation
  • Operational improvement
  • REXX
  • Database administration
  • Smart bear
  • CTRL-M
  • BaNCS
  • SQL server
  • Java script and web services
  • WESB
  • QTest
  • Endevor
  • AWS
  • Oracle
  • MySQL
  • Scheduling
  • SubVersion
  • Agile and Waterfall project experience
  • Change and Release Manager
  • IBM Mainframe
  • VBscript
  • Taxport
  • Powershell
  • Devplus
  • Self Directed and enthusiastic to lean new and evolving technologies
  • Conceptualizing Development Projects
Work History
Senior DevOps Engineer, 05/XXX9 to Current
RtxBelmont, MA,
  • Participate in all phases of system development life cycle, from requirements analysis through system implementation.
  • Work closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.
  • Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
  • Used SQL to validate test results and recommend corrective actions.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Write and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Identified and tracked defects with Jira, Devplus, Qtest and supported developers in resolving problems by completing additional tests.
  • Performed SIT , UAT and Regression tests on modules and full software implementations for more than 3 big projects per year.
  • Strong
  • Managed multiple projects simultaneously using organizational and analytical skills. Strong in Project presentations and communication skills.
Change Management Lead, 02/XXX4 to 05/XXX9
Darling Ingredients, Inc.Oskaloosa, IA,
  • Program automated code move using VB scripts, Java, .Net for Transamerica Distributed application deployments and perform builds through Jenkins and Transamerica’s sub-version tool for Transamerica’s Annuities&Life Distributed applications.
  • Program using COBOL, DB2, CICS, REXX, Easytrieve and JCL for the CA Endevor Processors to deploy codes into Transamerica’s Mainframe Model office and Production environments.
  • Resolved release problems, improved operations and provided exceptional client support
  • Builds strong commitment within the team to support the appropriate team priorities
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands..
  • Investigated and corrected or escalated project problems.
  • Work with business users post Code release and ensure the availability of applications with no Impact to existing business.
Application Developer, 02/XXX3 to 02/XXX4
Ibm CorporationAlexandria, VA,
  • Developed and implemented personalized client solutions using IBM Mainframe and Java programming language expertise.
  • Participated in design and planning exercises for future software rollouts.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Wrote code for database-driven applications.
  • Provided code maintenance and system upgrades to maximize performance.
  • Collaborated with product management to design, build and test systems.
  • Provided computer programming subject matter expertise to project team members.
  • Developed Mainframe programs using programming languages such as COBOL, JCL, DB2, REXX and Easytrieve.
  • Saved $125K by implementing cost-saving initiatives that addressed long-standing problems.
Production Support Analyst, 07/2008 to 02/XXX3
Amerihome Mortgage CompanyHouston, TX,
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Reduced processing time by analyzing job schedules and implementing appropriate modifications.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues, including Test and Production problems.
  • Researched and recommended scheduling enhancements to improve system performance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software] .
Bachelor of Engineering: Production Engineering, Expected in 04/2008
PSG College of Technology - Coimbatore, India,

AWS Certified Solution Architect Associate

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  • Change Management Lead
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  • Production Support Analyst


  • Bachelor of Engineering

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