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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Demand Planner with a demonstrated history of work in the beverage & toy industry. Highly skilled in streamlining operations & improving throughput via continuous process improvement & cross-functional collaboration (sales, marketing, brand)

Skills
  • Forecasting
  • Data collection and analysis
  • Process improvement
  • Operations management
  • Project development and life cycle
  • Planning & organization
  • Employee relations and conflict resolution
  • Raw materials, packaging and production
  • Decision making
  • Bilingual: Fluent in Spanish
  • SAP, Cognos, NetSuite
  • Excel
Work History
Senior Demand Planner, 11/2019 to Current
Belkin CorporationIrvine, CA,

· Held hybrid role: Customer Demand Planner & Global Business Unit Planner for Brands.

· Led ‘Chase & Cancel’ discussions with retail buyers to identify risk [e.g. Fall 2021- $2.5M in risk for WM, $1.9M risk for TGT & $1.1M risk for AMZ].

· Led integrated marketing review discussions with brands & sales to identify sales trend while running media.

· Created & maintained forecast for customers while incorporating business intelligence & forecast information gathered from sales, marketing, & other market resources.

· Utilization of POS data & creation of ladder plan to drive demand.

· Led & facilitate Sales & Operations Planning (S&OP) process for the organization.

· Represented Demand Planning in meetings [e.g. Execution Constrain Review, Production Development Review, Product Rationalization].

· Improved demand planning accuracy by 10% vs last year.

Demand Planner, 05/2014 to 11/2019
Republic National Distributing CompanyNew Albany, IN,

· Developed, maintained & improved demand plan portfolio of products and customers.

· Managed the successful introduction of retailers such as Amazon, Walmart & Bed Bath, resulting in 90% DPA accuracy.

· Ensured alignment of demand plan with internal & external partners through Monthly Business Planning and Collaborative processes.

· Identified and handled exceptions resulting in quality improvement / reliability of demand plan.

· Improved the ‘Limited-Edition’ process that included, but not limited to; volume pre-order, launch execution, shipment tracking analysis, and program transition.

· Performed ad-hoc reporting and explored new ways of utilizing data and statistical methods to improve quality of Demand Plan.

· Monitored expiry stock and limit bad goods exposure through end of life process (i.e. FEFO).

· Managed multiple projects at a time ensuring the deliverables produced met stakeholders’ expectations.

· Analyzed and determined resolutions to multi-faceted issues that affected management and business objectives. [e.g. last-minute promotion challenges].

· Evaluated production levels, quality standards and maintenance actions to identify / address operational problems while maintaining targets.

· Integrated knowledge of customer needs and supplier capabilities into logistics planning and decision making.

· Aligned with departments to ensure efficient and effective process execution for business target achievement [e.g. promotions, new launches & end of life cycle].

Operations Team Leader, 02/2011 to 05/2014
E. & J. Gallo WinerySan Mateo, CA,
  • Trained & guided 8 team members to maintain high productivity & performance metrics
  • Managed/trained 8 team members to maintain high productivity & performance metrics
  • Acted as the call center liaison between Warehouse and Supply Chain to ensure best in class service.
  • Created and implemented strategies for improving operational efficiency and accuracy. [e.g. Implemented automation of return process saving 25% in operational costs]
  • Reviewed, analyzed, and reported warehouse & carrier errors to Logistics Manager for improved customer service.
  • Communicated customer issues with operations team and devised ways of improving customer service, including resolving problems and complains
  • Ensured back-office activities were completed in an efficient manner and processed within 24 business hours. [e.g. processing customer returns, credits, shipping labels, customer inquiries, etc et al.]
  • Monitored and provided feedback to team through one-on-one sessions.
  • Assisted Logistics & Distribution Manager in implementing several projects with the goal of error-free/successful launches
  • Coordinated resources and scheduling for the back-office team.
Education
Sustainability Leadership : Sustainability Studies, Expected in 2016
NYU Stern School of Business - New York, NY
GPA:

Winner of sustainable business idea 'Recycle to Give Back' at Nespresso after leadership program.

Bachelor of Arts: Media Studies & Political Science, Expected in 2008
Queens College of The City University of New York - New York, NY
GPA:

GPA: 3.5

  • Graduated cum laude

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Resume Overview

School Attended

  • NYU Stern School of Business
  • Queens College of The City University of New York

Job Titles Held:

  • Senior Demand Planner
  • Demand Planner
  • Operations Team Leader

Degrees

  • Sustainability Leadership
  • Bachelor of Arts

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